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  • Customers like
    • Equipment 10
    • Location 8
    • Location near my house 8
  • Customers don't like
    • Customer service 22
    • Deceptive practices 14
    • Management not properly trained 12

Manager on duty , Alex , Thursday night Feb 4 no employee knows his last name . How can you make this person a manager? I asked for help , my locker will not open even the correct combination is used . After waiting about 20 mins, a person came, didn't introduce himself and with a tone said in Spanish ( how can he assume that I'm Hispanic ?) that I will pay if this is not my locker and so I said... Read more

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Cancelled my LA fitness membership in December, way too many douche bags workout there and not a good system. Everyone sucked. There was two nice guys that worked there that actually looked like they knew something about working out unlike everyone else. Even though I cancelled my membership in December I was charged for January, called them to get my refund, they said everything was good to go,... Read more

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I am a former college athlete. Have been working out with a professional strength/conditioning coach for 5 years, havent stopped working out since 2004. So when the guy signing me up for my membership insisted I needed to tell him my goal weight loss, i tried to politely explain I just needed somewhere close to my internship to work out and miss traffic in the mornings. I was harassed for 3 weeks... Read more

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So I've probably read about a hundred or so reviews about l.a fitness ripping people off and having a difficult time of canceling a membership and a personal trainer and jumping through hoops. But it's not that difficult. I've had a personal trainer now for a year and now I decided that I am done with having a personal trainer. So I am going to be canceling that membership. The gym contract if... Read more

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The gist of two sessions: After two sessions with a so-called personal trainer, I cancelled the Personal Trainer Agreement and received a refund of $260 from the $330 I paid. Session One with Ron was okay. Session Two, Ron sucked! He showed no interest in helping me with the exercises, and could have caused neck injuries if I didn't have the common sense to stop. He was going through the... Read more

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Spoke with Edina branch manager Brad regarding their staff Jake how bad was treated me during the event, and Brad was not only did not apologized but also even made a threatening to my membership. He provided horrible service. From the facts, at least I would say this branch staff including their local management staff never had any training of customer services or they did not care their... Read more

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LA Fitness in La Habra would not accept my dr note to cancel my trainer contact. They refused to accept it because it do not state I was permanent disabled. The condition can be internal but they still refused I called the corporate office and was hung up on by Pier. He refused to let me speak to his manager and said he had no way of contacting her. What a line of ***. I am calling the channel 4... Read more

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Arrived to find the pool unusable again this morning 1/25/16 The pool is over full and the gutter system is not working. It has been this way since last Friday. The hot tub is cold and overflowing all over the floor. The PH level and chlorine levels in the pool are bad and the pool is cloudy and almost murky greenish. Unacceptable. Do we need to call the health department or Channel 8 on your... Read more

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I had a question regarding guest pass and Jake is a sales rep and he could not provide a straight answer, so I asked to speak a manager on duty and it was about 7pm and there was no any manger on duty, and I asked I could speak with a manger who I knew at another location and Jake opened his mouth just made a lie saying the manger would not be on duty and then I asked him to pass another LA... Read more

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LA Fitness requires that you waive their responsibility for injuring you through their negligence. When signing up, you are asked to sign their membership form. It is on a computer and you will not see it unless you ask. If you read it, only then will you know that you have waived your rights. Consider if you want to do business with a company that relieves itself of the burden of not... Read more

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