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2.0 Based on 170 reviews
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  • Customers like
    • Location near my house 11
    • Equipment 10
    • Location 9
  • Customers don't like
    • Customer service 25
    • Deceptive practices 16
    • Management not properly trained 12

I have been an outstanding instructor with LA Fitness for over 10 years and supported at least 10 facilities across the country. I went on a week's leave to help take care of family. I arrived at my scheduled class upon return to find another instructor and another class had replaced mine without a word of such from my boss. I taught the class nonetheless for I was taught to take care of the customers who were waiting for me. Yes, I had... Read more

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Exceptional Mat Pilates instructor, Disabled Veteran, and HR professional. Took a personal leave for a week (Mar 23 - 30); LOA situation (sister in-law dying of Lymphoma and we went to help). I come back to teach my class and find that Regional Manager, LeeAnn Kline replaced me without a word (she called while on "leave" and stated that she would discuss the class numbers and what we could do when I get back). This did not happen... lots of... Read more

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I have been a member at the Springfield location since it opened and then moved over here b/c it is closer to where I live. I convinced my husband to get a membership and he has (had) come to love the convenience of coming over here at 5:45 in the morning. So he usually works out from 5:45-6:45 a.m. Just yesterday, he sees that the mat area on the main level is full and he wanted to do some crunches. There was an inflatable ball outside of... Read more

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My friend and I got disrespected by la fitness employee Russel W. in Aventura location, Miami. Three month prior when I signed up Russel invited my friend to check the facility and then when she came back this is what he said: -he told her that she needs to pay $15.00 -then if he let her in for free she MUST sign up right away -then it took to print him a pass for about 30 mins. -then he told us that we are ungrateful because he was giving her a... Read more

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I made the worse mistake ever, I decided to sign up with these people for a personal trainer for a year. Suppose to star January 2016.I just took 4 sessions. The reason is: They are so disorganized, I booked my first class for a Friday, that was Tuesday same week. And I got sick, I called to let my trainer know, But she never return my call to rescheduled even though that I called 3 times same day, Receptionist asked all same question (my name... Read more

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DO NOT SIGN UP FOR A PERSONAL TRAINING CONTRACT HERE. They take your money and don't help you get in when it fits your schedule. They still won't refund me the 18 sessions I prepaid for, even after cancelling my training contract. They do not fulfil their terms, and haven't called me back in three weeks!!! Awful customer service, they don't care about your health just about your money Add comment

La Fitness is horrible! The location in altamonte springs, fl is a joke. The turn over rate with the personal trainers is very high. I had a one year contract and during that time, I had 3 different trainers. When I tried to get out of my contract at the end, la fitness stole almost $800 out of my bank account. I never gave them any updated cc info but they some how stole my money. They gave me the run around ask I still have not gotten any... Read more

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I went in for 8 sessions and they secretly signed me up for 8 sessions per month for a year - each month costing 360 bucks!!!! when I question them after 3 months, they now say I am liable to pay the rest of the year if I break my contract. Isn't it the basic responsibility of the sales person to clarify what the customer is getting into and what happens if the contract is broken within one year, if the sales guy knew that he/she was selling a... Read more

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Had a complant for the la fitness in Lititz pike in lancaster pa. I was friday night at the locker rooms theres this girl they got cleaning the mens locker rooms ,for me that dont look right that they got a female doing the mens locker rooms with guys still in the rooms an nude ,,,apparently the boss at the gym dont care that theres other customers that care for other people's safety... this is every friday at 9 theres something weird going on... Read more

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but experience they took 172 from account and they said i was ok with agreement never the worst people Add comment

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