2.2
  • Equipment5 votes
  • Location3 votes
  • Location near my house3 votes
  • Customer service9 votes
  • Deceptive practices7 votes
  • Management not properly trained4 votes
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  • 22 hours ago
  • Fitness Centers
  • Atlanta, Georgia
  • Processing Fee For Personal Trainers
  • 16
  • REVIEW RATING 4/5

I cancelled my LA Fitness contract some time ago and renewed when they lowered the price. I spoke with a young man who was very polite and thorough about the personal trainer services when I went into the gym but I questioned the $99 "processing fee" for the personal training. It so happened that the "boss" was visiting this LA Fitness and he was called over to explain the "processing fee". He... Read more

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  • 1 day ago
  • Fitness Centers
  • Arcadia, California
  • Gym Contract
  • 9
  • REVIEW RATING 4/5

Two months ago, I went to that branch to ask for a 2 months contract because I will be there only for one month something. There were 3 staffs I talked to in two days. None of them mentioned that I need to cancel the membership myself when my contract is over. And I have even asked if there will be more billing after, the staff I spoke to at the time said no, that’s it. two months. Two months... Read more

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  • Jan 25
  • Fitness Centers
  • Portland, Oregon
  • Free Pass System
  • 37
  • REVIEW RATING 4/5

My granddaughter and I tried the 3 day free pass. Was called back by Benjamin. A total liar. First would *** the initiation fee then couldn't. Gave me option just for myself no initiation fee and 29.99 month first and mast. Ok. Only problem put on twice didn't tell me I found out at my bank. He was so sorry I said put back on my card said would take 10 days what the...... it didn't take that... Read more

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  • Jan 23
  • Fitness Centers
  • Costa Mesa, California
  • Membership Phone Calls
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

Unbelieveable,had the same issue today. My credit card was stolen and the card was cancelled to stop fraud. Within 2 days of the billing payment not going through, I had multiple calls from various LA Fitness locations demanding I "pay my balance."How can I have a balance when you pay a month ahead plus leave a full months extra payment when you sign up? Argumentative jerks. I am just going to... Read more

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  • Jan 22
  • Fitness Centers
  • Boca Raton, Florida
  • Yoga Classes
  • 24
  • REVIEW RATING 3/5

The lights are no longer allowed to be turned down during yoga. When the staff was asked we received about ten different excuses. LA Fitness does not understand yoga. Practicing yoga under bright fluorescent lights and loud club music just outside the room is counterproductive. Yoga is a meditative practice that requires concentration and focus. Bright lights and loud music prevents this... Read more

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  • Jan 17
  • Fitness Centers
  • Dallas, Texas
  • Gym
  • 39
  • REVIEW RATING 5/5

LA Fitness is too corporate to care about your individual needs. I have been a member for over a year. When I complained about my local gym's cleanliness I was asked to upgrade my membership and pay $160 to work out at a different location rather than address the issues that made my location undesirable. During the Ebola scare in Dallas, the treadmills were covered in dried sweat. In the locker... Read more

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Purchased 3 years membership @ L.A. Fitness Glendora, CA. I paid cash then cancelled 3 days later...put in for refund and the check was mailed to wrong city and zip. Do to human error and there procedure is, it will take up to 30 days to send to my correct address. No interest on my money, no responsibility...totally unacceptable. Do not patronize L.A. Fitness...no accountability. Add comment

  • Jan 15
  • Fitness Centers
  • Warren, Michigan
  • Gym Membership
  • 37
  • REVIEW RATING 5/5

This is a copy and paste of my email to LA SCAMFITNESS. It is hard to believe they treat people like a TURD. I initially joined Vic Tanny back in 1984, and was always billed/invoiced/notified in regards to EVERYTHING of importance to my membership along with all pertenant things that a member should know about. This was back in the times of good old fashioned snail mail. NO PROBLEMS. NO... Read more

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  • Jan 14
  • Fitness Centers
  • Mississauga, Ontario
  • Gym Equipment
  • 14
  • REVIEW RATING 3/5

The LA Fitness Mississauga location doesn't fix broken equipment. Nor will they get rid of equipment no one uses to get more of the equipment that their membership clearly wants. They also don't want to hear what you have to say. I spoke to the Operations Manager (Jacquie), "Hey, can I make a suggestion about needed equipment?" and she'll shut you down. "Sorry, we only have plans to fix what we... Read more

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  • Jan 14
  • Fitness Centers
  • Houston, Texas
  • Gym
  • 48
  • REVIEW RATING 4/5

Never had been to a gym before so when I signed up I was told I needed a trainer 3 days a week. Being a novice I didn't know better and was suckered into signing a contract by a hard core sales pitch. I'm not a body builder so I don't need a trainer telling me the same thing and working on the same machines over and over again. Learn from my bad experience -- don't get suckered in. Push back and... Read more

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