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  • Customers like
    • Equipment8
    • Location6
    • Cleanliness4
  • Customers don't like
    • Customer service21
    • Deceptive practices11
    • Management not properly trained10

  • 14 hours ago
  • Other
  • Bowie, Maryland
  • Use Of Gym
  • 2

This is the most foolish Corporate and Corporate customer service complaint of all time. I am a current LA Fitness member, my local clubs are excellent, however, 18 moths ago I start attempting to setup my online access and it appears to have some bad info in my online acct therefore I can't login. I have now called for assistance over 15 times and written a letter which they will not accept,... Read more

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  • 1 day ago
  • Fitness Centers
  • White Plains, New York
  • Gym Contract
  • 21
  • REVIEW RATING 4/5

I was going to join my sister's LA Fitness plan but the manager offered me a "great deal" on a more expensive plan that would allow me open access to all clubs. I went for his upsell since I frequently travel. Turns out it was a complete sham and I paid more than I needed to since it turns out I only have access to one club. The LA Fitness corporate office offered to help me out if I hand them... Read more

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  • 2 days ago
  • Health and Beauty
  • North Brunswick, New Jersey
  • 23
  • REVIEW RATING 3/5

I'm just a new member and enrolled last 2 months ago, I was the only one that is going to enroll and I accepted the $200 initial fee with $25 monthly fee and guy tells me I can bring my sister with me with the same fee so I dragged my sister along and I was talking with the general manager. He keeps on telling me one the of benefits of the membership is that I can freeze my account for $10 as... Read more

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  • 2 days ago
  • Fitness Centers
  • Escondido, California
  • 27
  • REVIEW RATING 3/5

LA Fitness makes it very difficult, or for them - hopefully impossible, for you to cancel. You can't call in to cancel. You can't cancel in person. You have to send in some little piece of paper in the mail to some address. And you have to put your own stamp on it. And the piece of paper doesn't look like it is mailable anyway. After I did this, they still kept charging me. And when I called... Read more

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  • Jul 23
  • Fitness Centers
  • Long Beach, California
  • La Fitness Personal Training
  • 37
  • REVIEW RATING 4/5

LA FITNESS - LONG BEACH II, CALIFORNIA I was robbed $2,019.00, right under my nose. I was lured into signing up for LA Fitness Pro Results Personal Training sessions. I was told I was scheduling an appointment for a "fitness evaluation", which I believed to be part of my new gym membership. Turns out it was a disgusting sales tactic to have me sign up for personal training sessions. I was told... Read more

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  • Jul 22
  • Fitness Centers
  • Hollywood, Florida
  • La Fitness Membership
  • 29
  • REVIEW RATING 5/5

Hi, Usually i don't expend my time in thing like this ones, but since LA Fitness still charging me for a membership that clearly don't use...here we go Yesterday i went to my Gym but couldn't get in my spinning class so i remember that LA Fitness last time when i try to cancel it they came out with a pretty good deal for $10.00 dollars a month (my husband and I). Sounds good for us since we... Read more

Was this review helpful? 0 0

I signed up for PT training sessions after being told this would be a MONTH TO MONTH and 0 dollar cancellation fee. Now that I want to cancel I am required to pay 50% of a years worth of sessions! I was lied to when signing up and pressured into it in the first place. This is very unprofessional and wrong. Does anyone know how I can get out of this for free? Any personal testimonials? Add comment

  • Jul 14
  • Fitness Centers
  • King County, Washington
  • La Fitness Personal Training
  • 2
  • 2
  • 69
  • REVIEW RATING 4/5

I enrolled my wife for a personal training session, they never informed us that this was a 1 year contract that they are making us sign up for and made us sign the multiple documentation. Now that I wanted to cancel the membership after 4 months then they are informing us that it was a years contract and we need to pay 1700$ to cancel the membership. This is LA fitness Bellevue WA, this is... Read more

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  • Jul 14
  • Fitness Centers
  • Indianapolis, Indiana
  • La Fitness Membership
  • 74
  • REVIEW RATING 4/5

I decided to bring my friend with me to the gym this morning as I type, I am still furious about this incident because I have been a member for over 5 years and have brought a guess before. This particular time a female at the front desk tells me that my membership does not allow me to bring in members she did not look at my contract nor did she seem to care I told her I had brought guess before... Read more

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  • Jul 11
  • Fitness Centers
  • Miami, Florida
  • La Fitness Membership
  • 56
  • REVIEW RATING 4/5

a joke!!!!! honestly if you want to train as a body builder than good but if you want a healthy lifestyle just to workout don't waste your money. most of the time it is full with people. the trainers don't even help plus you have to pay 30 $ for standing in line until the next person finishes the machine. most guys and girl just stare at you... DONT GO TO THIS GYM IT IS A JOKE!!!!! i could have... Read more

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