La Fitness Complaints and Reviews

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La Fitness
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  • 937+23 mobile complaints
  • $220K claimed losses
  • $224 average
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  • 1 day ago
  • Fitness Centers
  • Montebello, California
  • Membership
  • 1
  • 1
  • 9

I paid my annual LA Fitness membership on line a few days before the due date. Later I found out that they went ahead and charged me again using the previous credit card I had on file with them. When I called to complain and get one of the charges reversed I was given the run around as to why I had to wait a minimum of 30 days to get a refund. They showed both charges on their computers but... Read more

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  • 2 days ago
  • Fitness Centers
  • Personal Training
  • 13

Within the last 6 months a slew of employees were canned and the "personal training" area is roped off. This area is used maybe 4 hours a day by personal training clients...the rest of the time it sits empty...but you can't use it unless you PAY for personal training. So don't join if you think you are "allowed" full access to the facility because the suspension trainers, heavy bags, ropes and... Read more

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La fitness signed me up for personal training without my permission and charging me 459$ a month!!! It's a fraud!! They won't give me my money back!! I havnt even done 1 session!! And they tell me cancelation fees of 2500$!!! Add comment


  • 2 days ago
  • Fitness Centers
  • Phoenix, Arizona
  • Gym Membership
  • 21

In order to join the gym, I had to pay first and last months dues. I mailed in a cancellation of membership 2 weeks before my billing was due. LA Fitness never processed the cancellation and attempted to collect dues, even though the last month was already paid for. When I called to cancel the membership again, I was told that they would cancel it that day, and I would no longer have access to... Read more

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I canceled my membership two years ago and everytime i call they apologizing and promising they'll give your money back. LA Fitness is gold digger!!!! Id I'd rather sent the money to the poor people,starving kids. LA fitness is thief!!! Add comment


  • Oct 22
  • Fitness Centers
  • Pools Temperature
  • 20

LA Fitness has a standard corporate policy that the pools are to be maintained between 83-84 degrees. Simply stated, they don't adhere to their own policy. I will be writing to corporate this week to let them know. I have access to about six different local LA Fitnesses near my home. Not one of them manages to keep the pools within the stated temperature range. Another LA Fitness has... Read more

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  • Oct 21
  • Fitness Centers
  • Florence, Kentucky
  • Gym Membership Cancellation
  • 46

This place (the Florence KY location) is terrible for a variety of reasons, but it reached an all-time low this week. Despite being a paying customer for years (I most recently paid a yearly renewal in June), I was pulled out of a yoga class and told--in front of the whole class--that I had to leave because I didn't have a valid membership. I was then told that I had been warned twice about this... Read more

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  • Oct 20
  • Fitness Centers
  • Alsip, Illinois
  • Bad Manager
  • 39

So I found that my review had been deleted? I will make this one shorter and proceed to leave a well deserved bad review for this lady, her management style and the gym itself. The manager of this Gym in Alsip Illinois off of 120th, likes to go through personal items, terrible attitude and those aren't even my words! Just walking through the gym I heard of her arrogant attitude AND she keeps... Read more

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  • Oct 17
  • Fitness Centers
  • Trainer Sessions
  • 47

My husband and I joined LA fitness, I pay for sessions with my trainer. Well I became pregnant and wanted to save my sessions for after I give birth. I was told multiple times I can carry over my sessions considering I still paid for them. Well, I am canceling just my personal trainer (not my membership) to save on money. I have around $800 worth of credits saved. However, I am now being told... Read more

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