Submit ›
  • Customers like
    • Location near my house 11
    • Equipment 10
    • Location 9
  • Customers don't like
    • Customer service 24
    • Deceptive practices 16
    • Management not properly trained 12

but experience they took 172 from account and they said i was ok with agreement never the worst people Add comment

This is a chain of clubs and the membership fee is reasonable, and they have a number of locations around the country you can use. This club has terrible management who are totally unresponsive to the needs of their members. As a recent example, they get extra income form a place called European Swim Club with toddler membership on Saturday mornings. For the last 2 weekends, one of the fathers of 2 and 3 year old girls, let them run loose and change in the men's locker room which made me super uncomfortable. When i confronted the father and... Read more

Was this review helpful? 0 0

They lied to my face to get me to sign up for personal training, and the trainers were unprofessional. They have a nice facility with good equipment, but the staff are easily the pushiest people I have ever dealt with. To start, the only way to read the multi-page agreement was on a credit card scanner with a 5 inch screen. After a while, they told me it has 4 terms: I wont use performance enhancing drugs, I wont seek medical advice from them, I won't sue if I hurt myself, and I will pay for any equipment that I damage. Those are reasonable... Read more

Was this review helpful? 0 0

I had an disappointing and dismaying experience with Lisa, the manager of the New Tampa LA Fitness several months ago. My brother-in-law was in town, visiting from Costa Rica, and I wanted to use the complimentary 1-week pass for him. They refused to honor it, since they knew he was from Costa Rica and he would be unlikely to become a member. There was no limitation on the pass, Lisa just flatly refused to honor it and would not give a reason why. She was unfriendly and unprofessional and the whole experience left a bad impression with me, to... Read more

Was this review helpful? 1 0

I was bullied this past week at Clarence location in buffalo NY by Chris Macky and Robert Morello. I was verbally abused by a trainer on the gym floor in front of every member. I didn't realize your trainers used bullying and harassment tactics to obtain clients. After I was verbally attacked by Chris and he then proceeded to tell me cancel my membership- wonderful customer service. Then ROBERT MORELLO calls me AND my friends at the gym; (from 949-502-2317) to angerily explain that the gym and gym equipment is for the trainers and trainers... Read more

Was this review helpful? 0 0

1. To cancel the membership you have to fill out a form and submit to LA Fitness Head Quarter within 7 DAYS. I was tricked by LA Fitness sales and unable to get my $700 back. 2. The free use of all gyms in US and other countries is a trick. I registered at PA and I had to pay $5 at NY each time. It's not free LA Fitness lies a lot its membership and cancellation policy. Do not listen to the sales and read the contract. Before you sign it, think about it. They did try to contact me to resolve problems, but really they will not do anything... Read more

Was this review helpful? 0 0

I was tricked to upgrade towards the end of my training contract with the promise that I will be able to use my remaining session after my contract has ended. The training manager even pointed to his computer screen ensuring me that there is no expiration date. A week later, the expiration date suddenly appears and they ask me to pay $40 more to use the remaining 36 (PAID) sessions! on top of that, not only he did not acknowledge his mistake, he left mid conversation saying "I dont have time for this". This happened in Kelsey Creek Branch in... Read more

Was this review helpful? 0 0

New club opened 4 months ago and pool has been closed for 3 months for repairs. Looks like LA fitness may going into bankruptcy since they cannot get pool repaired. LA fitness bird road and 82 Bd ave, 33155 Add comment

La fitness opened new club in Miami at bird road and 82 nd ave. pool has been closed for 3 months for repairs, looks like LA is closing for bankruptcy since they do not have money to complete repairs. Machines are broken for weeks,vinyl on machine are ripped and other delinquent repairs. The club has policy that they turn off light 10 minutes before closing making it dangerous to walk on wet floors and urinal area. I guess they never heard of a lawsuit if someone was to get hurt. Could not open combination lock from locker since lights were... Read more

Was this review helpful? 0 0

La fitness is a money hungry disgusting place...they have charged me two months in a row for traininf services that i havw not received!! My trainer quit months ago and i never received a call to let me know or to set me up with a new trainer but they have charged me still!!! It is illegal and disgusting!!!! Never go here!!!!!!!!! Add comment

Did not find what you were looking for?
 
×
You are reading about La Fitness.
Filing a new complaint about
×