2.3
  • Equipment7 votes
  • Location4 votes
  • Location near my house4 votes
  • Customer service17 votes
  • Deceptive practices11 votes
  • Management not properly trained9 votes
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  • 2 days ago
  • Fitness Centers
  • Muskegon, Michigan
  • Workout
  • 8
  • REVIEW RATING 4/5

So I went in to my club that i was member at since 98, sat and talked to the manager about a Xmas present for my son. I prepaid a 4 month visit for him with the strict understanding it was an open and closed deal with no strings attached. Turns out they kept charging my account a year and a half later.....when I addressed corporate offices on it they only offered a 90 day refund... I not only... Read more

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  • Apr 20
  • Fitness Centers
  • Indianapolis, Indiana
  • Personal Training
  • 25
  • REVIEW RATING 3/5

I joined LA Fitness on 38th Street in Indianapolis after explaining that I am working on a project in the area for an unspecified amount of time. The very competent membership sales rep did not oversell me and was excellent in qualifying and selling to me. The experience with the training sales rep was another story. I was deceptively sold a training package that has a 1 year term which I tried... Read more

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  • Apr 14
  • Fitness Centers
  • London, Ontario
  • Staff
  • 19
  • REVIEW RATING 4/5

The manager at the huron highbury in london,ontario is very rude. She dont even know how to talk with customers. I was having an issue of overcharging me, which I took it to her but she was like we cant help you, and you should talk at your bank about it.She talks in such a way which makes customers feels insulting and dont feel like talking with such person more. She is worthless and that's why... Read more

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  • Apr 13
  • Fitness Centers
  • Toronto, Ontario
  • Sanitary Conditions
  • 17
  • REVIEW RATING 3/5

The women's change room at the Kennedy Commons location is absolutely disgusting!! Every morning (at 5:30 am) I walk into overflowing garbage bins, paper towel and empty water bottles on the floor, empty shampoo bottles left behind in the showers, clumps of hair clogging the drains in the showers and empty toilet paper rolls in the bathroom stalls. However, the most disgusting thing I walked... Read more

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  • Apr 10
  • Fitness Centers
  • Parsippany, New Jersey
  • Gym Membership Cancellation
  • 46
  • REVIEW RATING 4/5

I am Vihang Desai. I went to LA Fitness on Jan 20 2015 to find out membership info. I was immediately thrust into to signing a contract and paying for the membership. The gentleman I spoke with is Brian Ferreira, Employee identification no 1965176. He told me that I have 7 days to cancel my membership for full refund. I went back to the facility on Jan 23 2015 to cancel my membership. Brian did... Read more

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  • Apr 07
  • Fitness Centers
  • Portland, Oregon
  • Sanitary Conditions
  • 15
  • REVIEW RATING 4/5

Instead of having their janitors clean up before or after customers work out, LA Fitness lets janitors clean up during peak use hours! The Lloyd Center LA fitness is underground, and most of it (including both locker rooms) has carpeting which janitors pour or spray chemical air fresheners on daily. They should either have janitors clean up when customers are not working out, or they should... Read more

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  • Apr 07
  • Fitness Centers
  • San Antonio, Texas
  • Staff
  • 29
  • REVIEW RATING 5/5

La Fitness, I believe it would be of your best interest to know of the interaction that I, one of your long term members (from several other accounts) have had. I am currently a member of an LA Fitness in San Antonio, TX and I am incredibly disappointed with the lack of respect and professionalism of the LA Fitness manager that I dealt with today. Cyris, the current manager of the LA Fitness off... Read more

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  • Apr 06
  • Fitness Centers
  • Saint Paul, Minnesota
  • Opening Hours
  • 71
  • REVIEW RATING 4/5

I was there on Sunday 04/05/2015. I knew the gym closed at 5pm because I called the gym that is how they answered the phone. I was playing basketball and the guy came in and said they closing. One of my friends asked why they're closing as a joke, when the worker replied because so move. My friend got annoyed and said he will take his time, the worker said no you won't and insisted on... Read more

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  • Apr 06
  • Fitness Centers
  • Personal Training
  • 68
  • REVIEW RATING 4/5

I signed up for personal training two days after I signed up for my membership. I was thrilled that there was a complimentary fitness assessment - I figured a personal trainer would tell me exactly what I needed to help me in my goals and I could be on my way. Not only did I almost pass out during my assessment, but I was basically told I NEEDED personal training. So, naturally, I discussed my... Read more

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  • Apr 04
  • Fitness Centers
  • Noblesville, Indiana
  • Sanitary Conditions
  • 15
  • REVIEW RATING 4/5

I agree that the bathrooms are atrocious. I too have seen the mold and half the time there is no soap in the bathroom sinks. That is disgusting! I have a PT contract and membership that I want out of but understand that it is impossible to do. A person should not have to jump through hoops if they no longer want to continue with a PT. Has anyone gotten out of one of these contracts without... Read more

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