2.4
  • front desk manager1 votes
  • Location near my house1 votes
  • Equipment1 votes
  • Customer service5 votes
  • Deceptive practices3 votes
  • not properly trained management 2 votes
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I wanted to purchase a membership as a christmas present. My 82 yr old Dad requires a pool to stay mobile. He is in florida and will be home in April until september. I cannot purchase a membership for that time frame-it has to start now. What about Gift Certificates?? Add comment

  • Dec 15
  • Fitness Centers
  • Athens, Ohio
  • Personal Training
  • 37
  • REVIEW RATING 3/5

I moved more than 50 miles away from any LA Fitness club, which is all you are required to do in order to be excused from a personal trainer contract. I talked to the corporate office, identified which documents they needed to process my account cancellation, and verified their PO Box mailing address. I have mailed the required documents TWICE. On each envelope, I obviously used correct... Read more

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  • Dec 15
  • Fitness Centers
  • Membership
  • 25
  • REVIEW RATING 4/5

I have been a member for over 8 years now and recently I found out I could use my smart phone to access my membership bar code for scanning upon entry. One day I used it and everything went fine. The next time I went in I didn't have my phone so I used the bar code on my LA key fob I have used for years. I was informed I can only use one or the other for security reasons. Security reasons? ... Read more

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  • Dec 13
  • Fitness Centers
  • Dallas, Texas
  • Gym Membership
  • 42
  • REVIEW RATING 4/5

I signed up for LA Fitness about a year ago with a couple of friends. One of my friends cancelled in March, the lady told her that she could continue working out until April 1st and she wouldn't be charged anymore. LA Fitness continued charging her for the next 9 months, saying that they did not have any record that she went in to cancel. While on the phone with corporate they offer to give her... Read more

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  • Dec 12
  • Fitness Centers
  • Dallas, Texas
  • Membership Freeze
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

We had a huge credit ($300) and I went in to cancel. The woman there told me that it was a FLAT $10 to put our account on freeze. I came in two years later to finally cancel as we weren't going to be able to get there anymore and they had been deducting $10 a MONTH. They admitted they had the wrong email address and never sent out a paper invoice. When I called corporate, the guy said sorry but... Read more

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So I I pay for my membership at La fitness and not even knowing I'm not allowed to play on the basketball court. They told me that a league have to play and why shouldn't I and every other person to be able to play any time because we pay for the sportsplex. Add comment

  • Dec 10
  • Fitness Centers
  • Renton, Washington
  • Personal Training Sessions
  • 28
  • REVIEW RATING 4/5

We paid ahead for our personal training sessions, for almost a year, I had suffered medical problems and didn't use them. When I called customer service they said the sessions expire in 30 days. How can I be told that I can't use them until I pay for them a month ahead of time, but lost them if not used. This is ridiculous! I lost $3000 to this company, paying for services that were never... Read more

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  • Dec 06
  • Fitness Centers
  • Sarasota, Florida
  • Personal Trainer
  • 54
  • REVIEW RATING 4/5

Ok in short these are my complaints. 1) Constantly being hustled by personal trainers who think that by insulting you they'll get a customer. 2) Front desk guy asking me out. I go to LA fitness to rain not to date. 3) Rude management n several ways. One of them is I complain about the above mention they deny and get defensive right away that it happen. Like why would I be making the stuff up 4)... Read more

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  • Dec 03
  • Fitness Centers
  • Delta, Ohio
  • Personal Training Contract
  • 44
  • REVIEW RATING 4/5

I went to cancel within my 3 days as their contract states for personal training, the Manager Jessie was very rude, told me he was taking it personal because I said I found a friend willing to work out with me! He kept saying how I wouldn't reach my goal!! I have a lot to say about my experience at the Maplewood MN site. Bottom line, DON'T SIGN UP FOR THEIR PERSONAL TRAINING!! You can do it... Read more

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  • Nov 30
  • Fitness Centers
  • Delray Beach, Florida
  • Gym Policy
  • 1
  • 1
  • 57
  • REVIEW RATING 5/5

After having my service animal hit by the LAFitness staff and being told I was not wanted or allowed in the Delray Beach LAFitness with a service animal, I went to my normal LAFitness in Boynton Beach but the normal staff was not there. The new staff, I have never seen before, told me that a family of 7 cancelled there membership because I filled my Service Animals water bowl in the drinking... Read more

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