Submit ›
or
2.0 Based on 178 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Location near my house 11
    • Equipment 10
    • Location 9
  • Customers don't like
    • Customer service 26
    • Deceptive practices 16
    • Management not properly trained 12

I had a nightmarish experience cancelling my membership. I called to cancel two days before I moved and one day before my membership auto-renewed. I was informed that I could come in tomorrow, since I live across town and if the charge went through beforehand that they would refund me. So I went in first thing in the morning to cancel and they refused to refund the charge that they had promised to refund the the day before and assured me that... Read more

Was this review helpful? 0 0

Worst experience I've ever had. Bad customer service, disrespect customers. Of course they were really nice when you join the gym, and keep convincing you to join the personal training program. Adam even told me I could have heart disease when I become older at really high risk because I had 25% body fat. My husband was scared, so he asked me to join. Before you join the training program, please read EVERY term carefully!!! They wouldn't tell... Read more

Was this review helpful? 0 0

Last Saturday, June 11th at around 9:40 am my husband and I went to LA Fitness in 4S Ranch. We checked all 3 kids into the kids club. Thirty minutes into our workout the lady at the front found my husband and said my 10 year old son with autism was gone and they didn't know where he was. My husband found him 0.7 miles from the gym! When he got there, 2 police cars had already found him and were keeping him safe. We assume it took the gym over 20... Read more

Was this review helpful? 0 0

LA Fitness planned to open a facility near my locality (Kearny, NJ) starting from April. I applied for membership in Feb 2nd week with their Representative named Victor. Later in March 2nd week I requested a cancellation of my membership with same guy Victor. He said, since facility has not started yet, therefore my membership information in not in system yet, therefore he cancelled it on copy of contract paper by signing it. Business did not... Read more

Was this review helpful? 1 0

They are worst group of people at La fitness at shea and scottsdale rd. I have been a member for years and they sell you on the benefits that come with your membership. When I tried to use the VIP pass for my brother, they denied me and said they are only interested in prospective members. I asked aren't you interested in overall health? They just stared at me. They are a greedy bunch!! Stay away, all they care about is money! if you try and use... Read more

Was this review helpful? 1 0

I go to the new LA fitness that just opened up in Garden City. When I first joined I was so impressed with the customer service and the people who greeted you when you walked in door. It made you feel good to be a member. After a few months at this gym the quality of employee has dropped considerably. The kids at desk are bored, disinterested and act like they can't even be bothered to scan your code, like you should just do it yourself. Why do... Read more

Was this review helpful? 2 1

I just joined La Fitness a couple of months ago, and I have been trying to make a comeback from a heart attack. I went into the hospital because of the stress that the staff was putting on me for the membership fees. I had just gotten out of the VA hospital and the staff at the Holcomb location in Houston, TX started calling me again every day. I explained that I had just gotten out of the hospital, and to please not call me again. That I... Read more

Was this review helpful? 0 0

Member for 5 years. Mostly use the club for swimming. They have actually rented out a swimming lane to make money to swimming classes for kids. Amazingly greedy and ***.

Add comment

I have been an outstanding instructor with LA Fitness for over 10 years and supported at least 10 facilities across the country. I went on a week's leave to help take care of family. I arrived at my scheduled class upon return to find another instructor and another class had replaced mine without a word of such from my boss. I taught the class nonetheless for I was taught to take care of the customers who were waiting for me. Yes, I had... Read more

Was this review helpful? 0 0

Exceptional Mat Pilates instructor, Disabled Veteran, and HR professional. Took a personal leave for a week (Mar 23 - 30); LOA situation (sister in-law dying of Lymphoma and we went to help). I come back to teach my class and find that Regional Manager, LeeAnn Kline replaced me without a word (she called while on "leave" and stated that she would discuss the class numbers and what we could do when I get back). This did not happen... lots of... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about La Fitness.
Filing a new complaint about
×