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management refuses to reserve times for lap swimming and early morning lap swimming is difficult as the water aerobics people arrive an hour before the class and just stand around in the pool and block all the lanes. I have spoken to management on at least three occasions and the only answer I get is that "they are paying for a membership also"..

Yet, they specifically prohibit lap swimming during the class time.

I will also note that the lockers are used on a permanent basis by many with locks that are never removed although it is supposedly prohibited. locker rooms are always dirty, no soap in the dispensers

Reason of review: Poor customer service.

Location: Salt Lake City, Utah

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Guest

I had the same experience today in St Petersburg, the manager has no customer service skills and acted like it was my prevledge to be a member. I tol him where he could shove my prevledge, told him to cancel my membership and then called American Express (not taking his word for anything) and blocked any further charges.

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