Submit ›
or
2.0 Based on 200 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Location near my house 11
    • Equipment 10
    • Location 10
  • Customers don't like
    • Customer service 27
    • Deceptive practices 16
    • Management not properly trained 12

Poor customer service. My gym is being closed down for a month and customer service said 2 weeks which I don't believe will since the staff at my local gym had a reopening date which was a month from the close date. They refused to refund my account for the month and basically are charging me for a gym I can't access. They tell me to go to a location which is 15 minutes away instead of 2. They won't let me cancel my memebership without going... Read more

Was this review helpful? 0 0

I renewed my membership at this gym at the beginning of this month and I regret it. The gym located in Goodyear Arizona is so nasty that even some of the staff members are unprofessional. The machines where not cleaned. I was on a treadmill and clearly you can see all of the old sweat from other users. The staff at the counter was holding a conversation with one of the mangers and instead of greeting me, she took my tag and scanned it and didn't... Read more

Was this review helpful? 0 0

This gym, located at the Five Points Mall in north Oshawa, has become plauged with theft in the locker rooms. This week alone it was hit twice with people loosing money, valuables and car keys from their lockers. It is hard to believe that thieves would actually be able to break locks off of the lockers and fail to be noticed by cleaning staff and other staff working in the gym. What is more incredible is that this is not a one off, rather it... Read more

Was this review helpful? 0 0

Been a member for over 6 years with a family account of 4. Was there tonight playing basketball and the girl went inside the basketball and court and screamed "get out, we closed!" At 11:56PM. Now I know they close at midnight, but there is a nicer and polite way of asking your paying customers to leave. On top of that, there was at least 20 people still in the gym, and none of them were asked to "get out". I have always played until midnight... Read more

Was this review helpful? 0 0

This gym is an absolute terror. I have never seen more incompetent employees, including the the sales men/women, personal training manager, and personal trainers. First off, I wanted to use the gym for one day. The employees hounded me to buy a full membership. Later, I decided to engage in a personal training assessment after receiving approximately 5 calls at home when I cancelled at one point due to work concerns. When finally attending... Read more

Was this review helpful? 0 0

DO NOT EVER BUY AN LA GITNESS MEMBERSHIP!!!! I have been trying to cancel mine and my husband's membership for months only to be told you have to go into the gym and speak to a manager. The gym is anything but convenient!!! I was told by la fitness that the only way for them to not charge my card was to cancel my card. Yes they told me I would have to CANCEL my credit card. So I did. Now the billing dept continues to send emails that my... Read more

Was this review helpful? 0 0

I looked into signing up with LA fitness on a upcoming gym they don't know when it's gonna open. They had a promo if you sign up you get a cheaper monthly. I talked to an agent via phone and gave them my cc number.... I was supposed to sign the contract the next day but I never came in. since I was iffy they will open up the gym like they promised to. Two months after the gym still not opened, I already signed up in a smaller community gym.... Read more

Was this review helpful? 0 0

September 3, 2016: When I joined LA Fitness I was told that my membership included one free session with a trainer. I scheduled that session for this morning at 10AM with Peter. I arrived on time but the trainer had double booked that time slot and was not available. The desk attendant said that happens all the time and they do it "because sometimes people don't show up". Turns out Peter was working out with a "paying client". This is the... Read more

Was this review helpful? 0 0

Nice facilities backed, however, by rude staff and systemic corporate scam. Before you sign up, be sure to visit the links below and read up on class actions, complaints, and grievances on a variety of topics - from bogus contracts, to collection nightmares, to *** memberships. They spiel is "no contract", but cancelling your account could take months of dealing with downright rude employees. This is true even for service men who went to war,... Read more

Was this review helpful? 1 1

La fitness in Tacoma 6th ave. I called 10 days ago to cancel my account. They said I need to come in. When I came in they said I need to mail in a form. Cmon they could off cancel right away. I had to call my bank to stop payment and on top of this the persons at the desk was so mean and nasty. Paying my money to LA fitness was not a thing I would ever do again. They are scammers

Add comment
Did not find what you were looking for?
 
×
You are reading about La Fitness.
Filing a new complaint about
×