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2.0 Based on 219 reviews
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  • Customers like
    • Equipment 11
    • Location 11
    • Location near my house 11
  • Customers don't like
    • Customer service 27
    • Deceptive practices 16
    • Management not properly trained 12

They say you can cancel your membership the first three days. I called the next day at 9am and two more times the same day. Talked to the manager and left two messages. They still went and charged my credit card. I only noticed two months later when I was reviewing my statements. I called corporate and went to the club in person. The staff conveniently forgot even knowing me.

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I have been a member of LA fitness for several years and have witnessed a dramatic change in corporate culture, moving away from service quality and towards profit making. I stuck with it, even after moving 25 miles away from my Hyde Park, Tampa, Florida location. I agreed to training only after meeting Danielle and she has been invaluable as I have worked through 3 abdominal surgeries. Last month she was suddenly dismissed without cause and I... Read more

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I have been a member with LA Fitness since 2012, payed my membership on time regardless of of my gym attendance. unfortunately fell into some hard times in the last 3 months, called LA fitness to pay for lost time (Balance was 60.00 with out late fees)after 4 years of non late payments. payed 32.00 out of the 60.00 to ensure the reinstatement of my monthly dues and considering I have been loyal to the company and fulfilled my contract, I would... Read more

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I have been a member with LA Fitness since 2012, payed my membership on time regardless of of my gym attendance. unfortunately fell into some hard times in the last 3 months, called LA fitness to pay for lost time (Balance was 60.00 with out late fees)after 4 years of non late payments. payed 32.00 out of the 60.00 to ensure the reinstatement of my monthly dues and considering I have been loyal to the company and fulfilled my contract, I would... Read more

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Once they get you to sign on the dotted line - they do not care about your needs after that! We (husband, sister and I) joined the gym strictly for the pool and hot tub. Since joining the hot tub has been shut down more that it has been open. The pool was way to hot then way to cold and I all got was it is being fixed this week. OVER AND OVER AND OVER! Not one person knew exactly when it was going to be fixed. THEN finally it was fixed -... Read more

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Lean Kleine is now new Regional Director of East Coast ,this is person hired without any education how to follow elementary respect dignity to Instructors .She does all what she wants create rules by itself ,takes classes off after business hours and in in one word abusive rude disrespectful employee ,here is many of Instructors and members who will sign document to replace her with Educated and respectful Director who have skills in area how... Read more

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Front desk help at the Midway location in Carrollton, TX are very rude unfriendly and make inappropriate remarks as well as use foul language. I absolutely do not want to spend my money somewhere that employs people that act this way.

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Hello reviewers, walked into L A Fitness in Elmhurst, new facility, and come to find out, NO SAUNA, KNOR STREAMROOM! ALSO, SPACE IS SMALLER THEN EXPECTED. Unbelievable! That's one of the main point factors of having a gym! DEFINITELY OWNERS WEREN'T THINKING OF OLDER GUESTS, MAINLY MID YOUNGER CROWD.. VERY DISAPPOINTED!

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I go to the one on Eastchester Rd.Last month my friend and I went on a Saturday morning and when we go we just go to the whirlpool and steam room we got there we shower and head for the whirlpool when some guy that work there told us we cant use the whirlpool because they doing a exercise class in the pool, we ask him what that have to do with us using the whirlpool and we went in, he went and turn off the whirlpool I think that was so rude and... Read more

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Moved from Dallas to Denver in 7/2016. Went directly to counter to cancel my membership because I was moving and there is not a location in Colorado. Front desk clerk accepted my key scanner and told me she would take care of it. Now late October while looking through my statements I see a deduction of membership. I call immediately and they tell me a manager will call me back. Never happened. Called back 11/1/2016 and a "manager" tells me that... Read more

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