Anonymous
map-marker Fairfield, Connecticut

Just Totally Sucks

Racquetball court scheduling is totally rigged...can't get a court even when we call first thing on the day the reservations open. Sent a letter to corporate, never received a reply. And the club itself is filthy...wouldn't use the bathrooms if they were the last ones on Earth. I approached the manager who was totally aggressive with me. I really couldn't believe how poorly I was treated. I understand from others that this is not unusual. They build these places and just ignore them once they are up. There are much better gyms in the area who treat their customers respectfully.
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1 comment
Pete v Scd

I have been to several club myself and asked someone to show me around. I have had to complain a few times and they would try to blame me for what happened.

I reported this to the corporate office and all they did was talk back to me. My advice to you is give the above mentioned manager some choice words.

Anonymous
map-marker Waterloo, Ontario

LA Fitness Burlington worst choice for gym!

I signed up at La Fitness in Burlington very reluctantly to begin with because I had heard negative reviews but its close to my house so I gave it a try. As soon as I walked in I was greeted by an emotionless receptionist who seemed to hate her life. After that I was handed off to the general manager. Now I'm signing up at a fitness facility so I don't appreciate being signed up by a rude, unprofessional individual reaking of cigerettes. She clearly didn't workout.I was very happy when I was done dealing with her. How she ever became a manager I will never know. Just awful english women. Anyway after that it was just worse and worse. Busiest gym I have ever been to. Just a complete zoo! Every machine is always taken! And that same manager just walks around and watches people. It makes you feel beyond uncomfortable. I have never actually seen this women do any actual work. After hearing the other members constantly complaining I just decided to cancel. Low and behold, no one even asked me why. And guess what, I'm glad they didn't cause that would mean I'd have to talk to that awful witch one last time. No thanks.
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Anonymous
map-marker Los Angeles, California

Don't do PT at la fitness!!!

Worse customer service!!! The front desk people are amazingly helpful and nice... The problem? The managers and trainers don't care about u!! What happend? I had to cancel my PT ( thnk God I only trained twice) w my clinical a coming up I was left w no choice but to cut down my work hrs at the hospital, less hrs, less pay. Anyhow I called and was told by some woman I needed to come in to cancel so a week later that's exactly what I did. When I got there some doughbag name Jeremiah told me he can do it on the phone but he would need to speak to Peter which was the manager. He told me go home relax ill do it over the phone ill call u today. Within 12 hrs I had called 5times and Jeremiah told me he'd call me backbefore his shift ended at 9am. 8:30pm came and I called to see if he was there for the 5 th time and receptionist said he had already left by 8pm.. I also found out Peter wasn't manager of PT and it was Reggie. I was so angry. 1. Never called as he promise 2. Lied about who manager was 3.) when I got their next day, Reggie knew what was going on and didn't even to offer to help and apologize for the guy's lack of professionalism. Thank God assistant manager was there to help out w canceling my PT and listen to my complaints but or else I would have been screwed by two men... Aweful aweful!! Customer service!! Never sign up for the PT!!! It's a scam, ones ur in, u will have to fight w them to gt cancelled. U have been warned!!!
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1 comment
stella l Yto

Sexual harassment in the locker room and they don't take responsibility. They say they can't control what people does.no refund no apologize nothing was done about this horrible experience

Anonymous
map-marker Emerson, New Jersey

Rudeness

Every single time I walk into la fitness I. Ridge hill the same rude (prejudice) against white has a nasty attitude and does not respond when I say Good Morning not even the end of the day to say you have a nice day as wel! They are a bunch of rude Bronx ex car sales men as staff and are weasels be careful. The staff prices you as they judge you. It feels u comfortable there. I try to ignore it. But such a great facility will go under with out the proper staff. The machines are already broke. And class teachers show up,,late and Are disorganized
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Huckleberry Shr
map-marker Columbus, Indiana

LA Fitness Mgt. in Bridgeville, PA is singling out racquetball players - beware

The Bridgeville LA Fitness Mgt is singling out racquetball players as the source of clutter in the "common" isle area behind the courts. They have started cancelling memberships of any racquetball player that has their racquetball bag, racquet cover or any other personal belongings up next the glass back walls as they are claiming that it's a safety hazard.

It's apparently okay for the club trainers to have their clients use the benches for "step up" exercises and to leave their dumbells and barbells used to do "lunge" exercises laying in the middle of the "common area" isle way (yes, I have pictures). The bottom line is that the racquetball players don't generate any extra revenue for the "training staff", so they consider us to be an interference to their "entitlement". The trainers have even started having their clients use the racquetball courts to jump rope and do medicine ball work and then get angry when we ask them to step off of the court so we can use it to play racquetball. It's a no win situation for racquetball players as the local club management is using contract verbiage to make up new rules as they go along.

If you like racquetball, find somewhere else to play besides LA Fitness in Bridgeville.

Post the "racquetball friendly" clubs on this forum and there's a good chance that some of the 150 Bridgeville LA Fitness members that play racquetball competitively will come join you.

I've never used a "trainer" at LA Fitness, but please note the warnings about that topic posted on this site. It is very apparent that they have systemic ethics issues.

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1 comment
Guest

I WISH!! they would cancel my membership that easily!!! I've been trying to cancel my membership for over a year!!!

jaburky B
map-marker Tampa, Florida

LA FITNESS IS BECOMING A MONOPOLY

Updated by user Jul 20, 2012

Currently the takeover by LA fitness has been without issues. They have offered jobs to all of LFF employees and have praised the excellent customer service provided by LFF and say they wish to continue this.

They have currently honored my membership cost and...

Original review Jun 19, 2012
NOW THAT LA Fitness took over Bally's in Florida it is now eating up its only competition, Lifestyles Family Fitness! LA Fitness cannot compare to Lifestyles in cleanliness, and customer service!! Have tried many fitness centers. This is very bad for the consumer!!! The only fitness centers left are small centers with few amenities!! I am thoroughly disgusted to see LA Fitness take over the BEST fitness center I have ever experienced! What about this monopolistic move ?? Where are the feds on this one??

I can only ASSUME greed had allot to do with it. Lifestyles has a loyal following and has been the ONLY true competition for LA Fitness. Now it will control memberships and amenities without the consumer having much of a choice! Watch how in time the current Lifestyle Fitness centers go downhill!

We are going back in time to the days of fitness club consumers being at the mercy of the corporate (greed) entity. I am thoroughly disgusted with this final death knoll for family friendly and customer friendly fitness. Ugh!
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8 comments
Guest

When companies become successful, they quickly forget to provide quality customer service. I am very disappointed tin the fact that LA Fitness has such a commanding share of the market in the Metropolitan Detroit area.

Although my personal interest in fitness is temperamental; my current disbelief in their lack of quality customer service has peaked my interest.

D. Evans

Guest

After paying $700 to Karen M. Joseph for 6 months of training and dieting, all hard work just recently came to a screeching halt.

I entered the Tampa Bay Classic competition and since it was so hot that day my hair kept falling flat & the women in my category are judged on their complete appearance?. I left to curl my hair, came back (about 2 hours BEFORE my stage time) ready to take my bag to the entertainer's dressing room when Miss Joseph, in front of my Mother and friends, began her tantrum by asking where I'd been". I began to let her know that I was in the entertainers prep". area instead of the main bathroom because there was no mirror by the outlets in that space and sh cut me off, got progressively louder, and called me inconsiderate, physically lunged at me then pointed her finger in my face! All of out of no where and in front of family and friends?.

Her personality has been questionable from the start, as far as her intentions, but I disregarded everything because she came so highly recommended by a close friend of mine;. This friend also let me know that Miss Joseph had been "nit picking" about really small and unimportant things and telling either full on lies and half truths about what I've been doing/. She's untrustworthy.. One of the friends who've witnessed this said that if it had happened to her, she'd quit too because that type of behavior from someone who's supposed to be a mentor is unacceptable!

Karen told me the next day not to come to a meeting and that she'd be discussing my standing with group with Carrie Pollaro!. I let her know that I don't like working with people who make me feel threatened and don't like me ...and feeling pushed out for no reason and harassed, I told her that we should just call it quits and that i'd discuss my refund with her at a later time. Boy, did I stop getting harassing calls after I mentioned the refund. I haven't gotten it yet and am waiting on this paperwork Carrie told me i'd receive within 30 days. They also have my photo up....still on their page. I got ripped off and I'm still helping them out???? I need legal assistance. I believe Karen chose to pick on me because I'm not an intimidating personality & not married.

Guest

After paying $700 to Karen M. Joseph for 6 months of training and dieting, all hard work just recently came to a screeching halt.

I entered the Tampa Bay Classic competition and since it was so hot that day my hair kept falling flat & the women in my category are judged on their complete appearance?. I left to curl my hair, came back (about 2 hours BEFORE my stage time) ready to take my bag to the entertainer's dressing room when Miss Joseph, in front of my Mother and friends, began her tantrum by asking where I'd been". I began to let her know that I was in the entertainers prep". area instead of the main bathroom because there was no mirror by the outlets in that space and sh cut me off, got progressively louder, and called me inconsiderate, physically lunged at me then pointed her finger in my face! All of out of no where and in front of family and friends?.

Her personality has been questionable from the start, as far as her intentions, but I disregarded everything because she came so highly recommended by a close friend of mine;. This friend also let me know that Miss Joseph had been "nit picking" about really small and unimportant things and telling either full on lies and half truths about what I've been doing/. She's untrustworthy.. One of the friends who've witnessed this said that if it had happened to her, she'd quit too because that type of behavior from someone who's supposed to be a mentor is unacceptable!

Karen told me the next day not to come to a meeting and that she'd be discussing my standing with group with Carrie Pollaro!. I let her know that I don't like working with people who make me feel threatened and don't like me ...and feeling pushed out for no reason and harassed, I told her that we should just call it quits and that i'd discuss my refund with her at a later time. Boy, did I stop getting harassing calls after I mentioned the refund. I haven't gotten it yet and am waiting on this paperwork Carrie told me i'd receive within 30 days. They also have my photo up....still on their page. I got ripped off and I'm still helping them out???? I need legal assistance. I believe Karen chose to pick on me because I'm not an intimidating personality & not married.

Guest

Bad companies taking over small good companies resulting in the limited choice for consumers. LA Fitness has a tracking record of HORRENDOUS customer service (more like non-existent Customer Service), Dirty facilities, unprofessional employees and broken equipment that goes for weeks and sometimes up to months with our repair or replace.

Now, the only national corporate competition left is 24 Hour Fitness and they are not expanding fast enough in the East Coast.

Can we as consumers need to do something about this. Let's contact the FTC and voice our opinion on this let's see if we can put an end to this monopoly from limiting choices when it comes to gym memberships.

Guest
reply icon Replying to comment of Guest-511737

After reading these posts, I am so glad they did not re open my membership under the terms of my 2012 agreement. Hmm, I initially thought they were just an unapproachable company because they were doing well; the serious customer service issues and problems with facilities being up to par are scary!

Guest

Jaburky, my name is Jamal Thalji and I'm a reporter from the Tampa Bay Times. I'm writing a story about the L.A.

Fitness takeover of Lifestyle.

If you would like to speak to our newspaper, please contact me at thalji@***.com. Thanks.

Guest

Wow! This is worse than I thought! What a shame!

Guest

I totally agree! Im a Lifestyle employee, a true professional personal trainer, and LA came in with one day notice that they were cutting my benefits, i lost all insurance, vaca pay, and went from full time to part time and i will never lower my standards as a professional to this low class company.

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Mary Myy
map-marker Coconut Creek, Florida

Gym Complaint

I joined Bally's Gym in the early 70's. I moved to Florida in 1978. I received no call email or letter to tell me what I'm about to tell you. I paid my yearly due last year for my life time membership. I could of gotten it back if I had known. Blast Gym from Illinois buys Bally's in CT. L.A. Fitness buys Bally's here in FL. I go to L.A. Fitness they tell me my living in FL didn't count I have to rejoin. Blast who took my money from last year says by the way you go to our gym in Illinois or Ct. We don't care if you been living in FL since '78. Beware of the pens & corporations. You can be wiped out by a pen with no notification. By the way L.A. Fitness is honoring members who joined Bally's in FL. I don't count even thought I've been living here since'78. I may get an Atty out of principle.
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Loss:
$80
1 comment
Mary Myy

I found out I did receive a letter from Blast Gym to tell me Blast took over Bally in CT & Ill. The reason I didn't open it was because it was a brightly colored envelope that said Blast Gym.

In looking at the envelope I said to myself I already belong to a gym why open it. I assumed it was an advertisement.

Anonymous
map-marker Redmond, Washington

Just a Scam

LA Fitness charges $5.00 / day for their week long guest pass. If one visits every day for a week, the cost would be $35.00, which corresponds to a cost of $140.00 / month. This is less than the ~$54.00 for a month long membership. LA Fitness is the oozing boil on the *** of the fitness industry. From corporate to local clubs, the policy is: 1.Get money. 2.See step 1. I can't be more displeased with their behavior. Unshakable. More class action suits against them are more than overdue. I will join ANYONE offering a class action suit against them. They epitomize what is wrong with corporate America, and I am appalled with their behavior. Please, please, please vote with your dollars.
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Loss:
$5
1 comment
Guest

Oh come on, your math doesn't even make sense. What are you complaining about, exactly? The monthly memberships aren't even close to that expensive, you can even buy down the rate to $19.99 a month if you wanted to, so don't give me that "~$54,.00" ***.

Anonymous
map-marker Boynton Beach, Florida

Very unsanitary machines and environment

Have a buddy that warned me about getting MRSA at both the Lantana and Wellington LA Fitness Clubs. Within 90 days I contracted MRSA an there was a couple there that had issues about all the people that train there that are sick.

They have caught the FLU there many times until thy changed gyms. I have seen them since at Publix and they said getting away from that meat market was the best move they ever made.

I am very tired of the staff at both of these establishments for the lack of TLC for the machines and the enormous mess from all the slobs not putting the weights away they use.

Nor does the terrible staff do anything about the mess. Every morning we get to the gym at 5am and more than 50% of all the free weights are scattered and it makes it impossible to enjoy working out.

We get the usual excuse that the night staff is tired. LMAO, so if they owned a fast food chain it would be acceptable to just leave the customer food and messes everywhere ?

Back to the germs and problems. Now let's get into how many cases of pink eye we have heard about and personally seen there. With all the sweat and people rubbing there face and eyes that have it and training on a machine you are waiting to use.

Firstly it will make you contract it and secondly you'll want to tell them to get out from the lack of respect and health concern for others they display.

LA fitness has displayed the longest delays on repairing simple seat and cushions on equipment that sometimes can take weeks for a simple re-cushioning. I have upholstery guys that redo car and house furniture and it can be done within days.

- LA Fitness Sucks - LA Fitness Sucks - LA Fitness Sucks - LA Fitness Sucks - LA Fitness Sucks - LA Fitness Sucks - LA Fitness Sucks - LA Fitness Sucks -

New members beware !!!!!

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Loss:
$1496
1 comment
Guest

I understand your concerns, I work out there as well and see everything you see (well except the MRSA and pink eye). The place is a mess, not one new machine since it has opened and weights everywhere not to mention the *** that leave their treadmills running while they get water, do pushups (that sort of stuff), almost seen someone get severely injured as a result.

I wash my hands about every 3-4 machines (I don't care if I look like freak), I am a guy so I know it is not the most manly thing to do but I don't give a ***.

Good Luck.

Note: There was a Level-5 gym in Delray (non convenient) but they changed names and it was the best gym I worked out in since living here.

Anonymous
map-marker Tampa, Florida

La Fitness

La Fitness has many machines. You don't have to wait for one for long. Everyone goes so often you start to get to know everyone! The lock rooms, showers, sonna and pool is ALWAYS clean. I never felt disgusted with La Fitness. Best time to sign up is on a holiday for best sales. Their classes are amazing and work so well. If you can't handle the class, there's no pressure to leave early. Many people do the class until they get tired. There's also so many classes to chose from! If you're looking for the best place to work out, LA fitness is it!
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Anonymous

Poor Aqua Teachers, LA Fit Certs waste of time

There are two reasons LA Fitness has poor aqua instructors. Very few have quality aqua training or aqua certifications. The second big reason is salary. They don't reward their good instructors so they get other jobs. If an instructor cares about the clients, works hard and teaches anywhere from 20 to 35 students they should be rewarded at a timely basis. Anyone thinking about getting a certification for group fitness from LA Fitness; don't bother. It is a big waste of time. They charge you the $100.00 but don't give you the certificate. I suggest you go somewhere else.
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Cuauhtemoc Fyu
map-marker Rockville, Maryland

Bothered by Fox News being default in lounge area

I find the TV in the lounge area always turned to Fox news.

When I have asked to change it to something like CNN while I am there to watch it gets changed, but gets changed back, always to Fox, when I leave. There has been no explanation.

I do not mind if another customer choose this, but since FOX is always on this seems to be someone in the office doing this without consulting customers.

When using equipment one can chose from several channels and this seems like it should be the choice in the lounge area. Default should be something neutral or a sports channel.

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Loss:
$5
10 comments
Guest

I would rather see Fox News, instead of those liberal tards on MSNBC

Guest

"Fox News masquerades as defender of traditional family values," Tantaros' legal team wrote in its colorful initial suit, "but behind the scenes, it operates like a sex-fueled, Playboy Mansion-like cult, steeped in intimidation, indecency, and misogyny."

Guest

what a bs complaint lol

Guest

various people will have different preferences.

My is Fox and CNN offered as an option but not MSNBC now at the Rockville LA Fitness?

Who can one talk to about this?

gerald claude

I get your frustration. Who wants to go to a gym and possibly have to listen to those Worthless Obama worshipers on CNN all the freakin' time.

Let's blow their head off and send their carcasses back to CA. Get the point Perrey the fairy

Guest

I get your frustration. Who wants to go to a gym and see those Republican Racist idiots on FOX News all the freakin' time.

Let's blow their head off and send their carcasses back to Texas.

BTW: This is the first time I've read something like this. Usually LA Fitness is very liberal and will NOT turn ANY of their TVs to FOX News, only MSNBC and CNN.

Guest

You're obviously in the minority of people that go around trying to be a nanny for America. Why do you care?

Why are people like you so sensitive? If something so minor offends your sensitive *** maybe you shouldn't go out in public.

:) This is not a personal attack. This is just an attempt to sort out the BS complaints from the quality complaints that are helpful.

Guest

Do u work out in the Towson gym sometimes? You are a complete tool!!

Who the *** cares what is on TV?

Its a gym! Worry about your workout and go watch TV at home you ***!

Cuauhtemoc Fyu

It's simple to understand. You walk in and FOX is playing.

You workout and it is still playing and hr later. You sit in the lounge area and ask to change the channel. After a while you leave and shower.

When you go to leave Fox is on again. Next time you go ...same thing...Your see Fox playing again....every time...Get the pattern...

Guest

So let me see if I understand this... When you ask to change the channel they do, but you have a problem with what is on when you are NOT there?

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Anonymous
map-marker Doylestown, Pennsylvania

LA Fitness in Lexington, Kentucky

LA Fitness took over my membership, which use to be Urban Fitness. The gym is falling apart, all they do is hang signs everywhere that say it needs repair, but they haven't fixed a thing. They also have changed my membership to where I use to be able to go to any gym, now they want more money!!!! They are not associated with any gyms and this prevents you from working out in other cities.... I noticed that they do not show any care for customers, it's all about the money. Be assured while they are NOT making any improvements they are taking out my money every month on the first.
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Loss:
$1000
Anonymous
map-marker Los Angeles, California

Diamond Bar location disrespect and discriminating to membership canceling customer

A Chinese girl at the front desk was trying to explain how she was scammed by the salesperson to sign her 3 year contract. She seemed to have English language limitation to deal with the fitness staff named Rubin; I helped her asked membership related questions. I was roared and halted by Rubin and were asked to step aside and take a seat. Disrespect, discriminating, and rudeness is what I get after paying my dues all these years. THANKS Rubin helped me with my final cancellation decision and I WILL NEVER sign up with LA Fitness again in my life.
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Anonymous
map-marker Irvine, California

LA Fitness - sneak way to cancel our membership

We had the LA Fitness membership for close to 20 years. Therefore our membership fee was very low. Recently (Dec. 6, 2012) my wife went to the fitness center and was told our membership expired 3 months ago. They do not accept our payment instead wanted us to start a new agreement. Obviously the fee is multiple times higher than we used to have. They said our membership expired on Aug. 22, 2012. They called us numerous times since may 2012. I told them we have never received any call and no one told us when we visited the fitness center until Dec. 6, 2012. They said their record indicated the last time I visited the center is on Aug. 1, 2012 and my wife was Apr. 26, 2012. I believed they lied and did this intentionally in order to increase the membership fee. The reasons are, 1. We never received call 2. We visited the fitness center multiple times after the expiration date (Aug. 22, 2012). My wife was in the Zumba class. When the front desk scanned the membership card they knew the status of the membership. So they could remind her the membership fee is due. (within 90 day, membership can be renewed without problem). They chose not to tell her until Dec. 6, 2012 (past the 90 days limitation). 3. Since their record indicated my last visit was on Aug. 1, 2012 they could have told me the membership was about to expire and they never did. It is one sneaky way to get rid of the long time membership who has very low membership fee. I wonder if there is any legal action we can take to reinstate our membership. Thanks, Hank h2mercles@***.com
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3 comments
Guest

they give 3 months before they terminate the membership, that's not bad

Guest

The writer claims he had a low membership fee, but does not state just how much it was. He's also so happy with these people that does not, by name, name a single one of them.....so I've got to throw the *** flag on this one.

Guest
reply icon Replying to comment of Guest-586121

BS flag...I think you work for them....the internet is full of complaints concerning LA Fitness and their horrendous practices...

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