La Fitness
Reviews and Complaints
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Verified ReviewerComplaint
Preferred solution: To know that your company is serious about having equipment that is operable and repaired in a timely manner.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wyomissing, PennsylvaniaDiscrimination
I was told that I can easily be excluded and walked out the front door with a termination of my membership because of assumptions from team members at the LA fitness. Im not trying to create any problems.
I just want to find a solution because I do want to continue with the membership but Im trying to speak to someone above the general manager at the location where Im at 10 because it was him directly and that came to me to inform me of what you felt like in history has felt like what is occurring at the facility so if you could please contact me at the phone number provided which was 484-338-****.
I would highly appreciate it at your soonest convenience. Thank you .
- I have every machine available to me
- Real judge mental
- Real discriminative
- Aggressiveness
Preferred solution: Price reduction in apology, and to be left alone without it ever being brought back to my attention
Emergency
User's recommendation: Use caution at all times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lewisville, TexasUpset with customer service
- Big and new the one i go
- It dirty and not kept any more
Preferred solution: I had guest privileges when signed up but now I don’t
User's recommendation: Don’t recommend
Refuse to cancel membership
User's recommendation: Don’t join.
Fraudulent "training," charges and harrassment
The LA Fitness "club" near me had a poor reputation. They got all new management but did retain one of the prior trainers.
I had been having pain but going to that location was difficult due to past experiences (for example, they claimed they were splitting off and become "Esporta" Fitness. I paid a new, duplicate enrollment fee and two months of billing. They never changed their name. They would not address those additional charges.
I was treated horribly by customer "service" and lied to that the penalty fee for quitting the gym would be waived.
Recently, I have been having pain and simply thought I was injured. I thought getting a REAL Trainer would be helpful to me. LA Fitness is horribly overpriced: $230 for 3 sessions a month. I expressed misgivings to the person who showed me what i could expect from the "training." We went into the little "special" training area and did use all the cool equipment.
It turned out this guy was a Regional Sales Wiz who goes around and sells a promise of a certain kind of training one is led to believe to expect in the future from the real "trainers."
I was allowed to choose my trainer which angered the legacy trainer. During trainings, we would get glared at and interrupted. My trainer quit his job at LA Fitness. I was left with a trainer who would sick a pin in a machine on the larger floor, complain about the job and walk away.
I counted my own reps on that machine because i was alone. Sticking a pin in a machine and walking away is NOT training. I complained and got NO response. I pain for a training that the trainer did not show up for.
I tried to get help with fraudulent charges and NOTHING. The Wiz Kid salesman said he was no longer the Regional manager. The "club" said he was.
Because i was getting the run around or NO response at all for help, I turned to lawyers. On the advice of 2 of them, I cancelled the credit card I've had since 1995 at considerable hardship to me and my legitimate creditors.
All of a sudden, I was getting multiple daily phone calls, texts, emails and ALL SORTS of offers to "help." I am getting subtle threats. I have tried calling back customer "service." Apparently, the are allowing their reps to call from where ever. Returning a call results in getting some front desk f some club in California with the rep saying they don't have a clue what the call was about, who called or how to help. Gee, really?
I have emailed, called and texted for help with this and all that happens is that i keep getting more charges.
NO response whatsoever and paying for training that did not happen or "trainings" that were a breach of the promise of the expected service.
For literal insult to injury, it turns out that the excruciating pains I have been having are likely linked to cancer.
I get the pleasure of confirming that this week. I may have spent some of the last months on the planet being harassed and ripped off by a "health" club.
These people need to be stopped
User's recommendation: Stay away
Bad customer service experience
I was very exited to enjoy this club close to my house I waited 3 month for them to open now that is ready I try to go in and sign up and for some reason couldnt. Over all the manager Levi said many bad things to me like I dont want you as a customer, he keeps playing calling and hang up many time, I ask to stop calling me or Ill call manager to complaint he said I couldnt because he was the higher level they could complaint and he was very unprofessional.
I regrets giving my information and stopping by. Very mad about their treatment to new people whos willing to sign up and just do what youve been waiting to do.
I just hope he stops calling me and harassing me over the phone. Someone needs to stop him.
Preferred solution: Apology
User's recommendation: Not for this location in severn
My club has been closed since 10 days now and needs to ask few questions.
Preferred solution: Call me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery upsetting as no one is taking call .
Preferred solution: You guys have charged me twice fr this month . On different cards .
User's recommendation: Sorry but very bad management
No one picked up the phone
Preferred solution: Read my note; do better work.
User's recommendation: See above
Need my w2 for taxes 2022
Handicap parking spot
Preferred solution: Apology
Issues on a payment
- Have sauna
- And stream room
- Too expensive and have hiden fees
Preferred solution: Full refund
User's recommendation: Be carefull when adding families to the plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsanitary
- Unclean
- Unclean
Preferred solution: Have the place clean and sanitized
User's recommendation: NOT AT ALL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceling personal training membership
if I could rate them zero, I would. They make it incredibly impossible to cancel a membership, especially if its the personal training one.
I am moving to Kansas, and there are no LA fitness is within 25 miles or the entire *** state. Its insane to me that I have to call a 1-800 number thats only available for six hours per day. This is apparently the only way to cancel a membership otherwise I have to pay 50% of the remainder of the contract.
How was I supposed to know that I was moving to a different state let alone six months in advance which is the shortest term of the contract ig. please if you are still reading DO NOT start a membership there.
- Extremely hot and over crowded
- Unsanitary
- Worst customer service
- Terrible terms of service
Preferred solution: my contract canceled
User's recommendation: NEVER START A PERSONAL TRAINING MEMBERSHIP
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