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2.4
Details
LA FITNESS HEADQUARTERS: ATTN: ORLANDO GONZALEZ ATTN: AYLIN MEDINA PER =149824613. ******** MEMBERSHIP ID Number:F27085099 ********* Thank you for your prompt attention to this matter. I KNOW THAT YOU WILL HANDLE THIS MATTER WITH THE UTMOST IMPORTANCE. FIRST OFF, YES...
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Review
#1066507 Review #1066507 is a subjective opinion of poster.
Service
La Fitness Membership
Pros
  • Chan and duke and cordell
  • Cordell
Cons
  • High pressure sales
Reason of review
MANIPULATED, PUSHED
Loss
$400
Preferred solution
Full refund
Tags
  • Unfair Contract
I worked with Daniel & I remember each one of these incidents. Daniel was very Professional, Nice, & Extremely Helpful. That guy knew his job from A-Z. He was a class act and help all of La Fitness customers & Employees Grow. It's a shame how people judge that man...
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Review
#1065705 Review #1065705 is a subjective opinion of poster.

La Fitness review: DANGEROUS GYM

DANGEROUS I was threatened by an african-american male member who frequents the boxing area. This is an individual who has a well-known history of creepiness, intimidation, and abnormal behavior, especially against those smaller in stature or those of a certain background. As a warning to other members, he is about 5'11", thick stature, dressed in basketball attire with large white headphones on. His tactic is to start smiling for no reason and ask to give "advice" trying to instigate a response during your workout. My female friends and colleagues felt extremely uncomfortable and avoids going to this gym, especially on weekends when this individual is around. After a verbal warning was given to this member, I decided to report this for my safety and possible further action to protect myself. Emily - the female receptionist was present at the front desk, and the other staff were nearby. I requested information on how to report this member to Emily. In return I was THREATENED by her, that any complaint that a member makes will be "noted" on their file. I immediately asked for clarification, to which she re-iterated that there will be a flag placed on the member placing the complaint suggesting that I was the problem. I walked away with a note in my possession which included a phone number to call member relations, on which I wrote this staff member's name, date and time of this event. I realized at this point that I did not need to expend any more courtesy out of my productive life to deal with this toxic culture within this gym. Concurrently, I noticed that the managers were busy loudly joking and laughing with the very man who had threatened me earlier. What a surprise. STAY AWAY Considering that the Milford, Orange, West Haven, Stratford, areas have dozens, if not hundreds, of gyms nearby that are well maintained, much more sanitary, offer far better hours, has actual management, and is NOT a safe haven for thugs and brutes consistently try their way against civilized individuals on a daily basis which not only isn't reprimanded but actually encouraged, there is no reason LA FITNESS in Milford is even a choice. The good, respectable members of this gym have been leaving in droves. This particular LA FITNESS is a prime example of how the corporate right hand has no clue what is occurring (and bleeding profits) at the consumer level.
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Review
#1065532 Review #1065532 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness review in Orlando, Florida: Legioners disease outbreak lafitness

1.0
Details
Gym is dirty and gross no cleaning staff to clean machines breeding ground for bacteria and diseases already outbreak in more than 2 gyms in Orlando area cancel your membership before u get infected u been warned spread the word!!!!!
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Review
#1065344 Review #1065344 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Reason of review
Bad quality

La Fitness review: Horrible company policy! Join a different gym!

1.0
Details
I have been being charged a monthly fee of around $10 even though I cancelled my membership over a year ago & when trying to get that cancelled, they kept on saying I needed to go into the club! It was their mistake!
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Review
#1064318 Review #1064318 is a subjective opinion of poster.
Service
La Fitness Membership
Cons
  • Poor cancellation procedures
Reason of review
Problems with payment

La Fitness review: Management is the worst!!!!!!!

The club is nice. One manager speciacifially is the worst person ive ever ran across. She is a slave ship runner. This lady Jennifer Bowden is very condescending she talks over people. she does not care about what other people think she does not care about the problems that her employees have. one club member referred to her as a "sanctimonious tartoos". there are rumors that she drinks on the job she constantly leaves for hours she lets employees do whatever they want. there's one employee in particular that leaves every day a few hours early with no recourse. she hires help that does not speak English or she hires minority help only and expects them to work crazy hours and do more than what their job scope entails. she does not pay the people that work for her wages that was advertised. everything is a crisis with her. I am confused at how she still has a job as a manager. if you ever have an issue you should never go to her. This is the most difficult person to work for. This is lloyd center la fitness in portland oregon. It wont do any good talking to corporate because somehow she intercepts complaints like they never happened. Fire this lazy woman immediately. Youd be doing your company a huge favor.
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Review
#1063197 Review #1063197 is a subjective opinion of poster.
Service
La Fitness Manager
Reason of review
Poor customer service

La Fitness review: Unclean accommodations

1.6
Details
6/18/17 AM The women's locker room and restroom was filthy! Garbage was all over the walkways, stalls, sinks, and overflowing from the garbage pails. No soap to wash your hands. No paper towels were available in the workout areas to clean the machines. Urine on toilet seats. Absolutely disgusting!
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Review
#1062921 Review #1062921 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Reason of review
Bad quality
1.4
Details
Worst gym I ever been.. First of all, the manager is very rude and most of the trainers are completely lost.. whoever is paying them for training should stop wasting their money seriously. I went there with my friend to train and they approach me saying I was training...
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Review
#1061660 Review #1061660 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Reason of review
Poor customer service

La Fitness review in Highland Park, Illinois: Rude janitor,rude Manager

1.6
Details
I am a member of La Fitness in Highland park IL this club does not have a recycling bin and i feel guilty to put the water bottle in the garbage can,i put it in a little space in the washroom area for cleaning people to recycle or dispose . one day the cleaning man or janitor rudely told me to pick it up,as if he is my boss. i did not want to argue or fight with him,I decided to complain to the Manager. Manager was angry and rude to me too and put the blame on me ,instead of talking to janitor and train him properly and teach him how to talk to customers,she is talking his side.That shows that the manager herself does not know or have not trained properly about customer and member service,and does not train employees properly. She does not accept that members pay for the wages of cleaning guy to clean,but cleaning guy can not tell the member to clean yourself. manager should resolve the issue and assure the members of good customer service,be nice and polite, but not in this club. sales man is also to pushy if you bring a guest,he forces them to sign up and rejects the guest pass with some excuses.
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Review
#1060573 Review #1060573 is a subjective opinion of poster.
Service
La Fitness Manager
Pros
  • Location near my house
Cons
  • Staff
Reason of review
Poor customer service
Tags
  • Terrible Customer Service
2.9
Details
LA Fitness cancelled my personal training sessions without notification. I had 47 sessions left to use and i loss all of them, because they cancelled my training sessions without any notification. Now when i try to book a training session it shows that i have "0"...
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2 comments
Anonymous
#1350026

If you call the home office, they can reinstate your sessions with no charge.

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Review
#1059315 Review #1059315 is a subjective opinion of poster.
Service
La Fitness Personal Training