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La Fitness - Unclean accommodations

1.6
Details
6/18/17 AM The women's locker room and restroom was filthy! Garbage was all over the walkways, stalls, sinks, and overflowing from the garbage pails. No soap to wash your hands. No paper towels were available in the workout areas to clean the machines. Urine on toilet seats. Absolutely disgusting!
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Review
#1062921 Review #1062921 is a subjective opinion of poster.
Reason of review
Bad quality
1.4
Details
Worst gym I ever been.. First of all, the manager is very rude and most of the trainers are completely lost.. whoever is paying them for training should stop wasting their money seriously. I went there with my friend to train and they approach me saying I was training...
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Review
#1061660 Review #1061660 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness in Highland Park, Illinois - Rude janitor,rude Manager

1.6
Details
I am a member of La Fitness in Highland park IL this club does not have a recycling bin and i feel guilty to put the water bottle in the garbage can,i put it in a little space in the washroom area for cleaning people to recycle or dispose . one day the cleaning man or janitor rudely told me to pick it up,as if he is my boss. i did not want to argue or fight with him,I decided to complain to the Manager. Manager was angry and rude to me too and put the blame on me ,instead of talking to janitor and train him properly and teach him how to talk to customers,she is talking his side.That shows that the manager herself does not know or have not trained properly about customer and member service,and does not train employees properly. She does not accept that members pay for the wages of cleaning guy to clean,but cleaning guy can not tell the member to clean yourself. manager should resolve the issue and assure the members of good customer service,be nice and polite, but not in this club. sales man is also to pushy if you bring a guest,he forces them to sign up and rejects the guest pass with some excuses.
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Review
#1060573 Review #1060573 is a subjective opinion of poster.
Pros
  • Location near my house
Cons
  • Staff
Reason of review
Poor customer service
Tags
  • Terrible Customer Service
2.9
Details
LA Fitness cancelled my personal training sessions without notification. I had 47 sessions left to use and i loss all of them, because they cancelled my training sessions without any notification. Now when i try to book a training session it shows that i have "0"...
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2 comments
Anonymous
#1350026

If you call the home office, they can reinstate your sessions with no charge.

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Review
#1059315 Review #1059315 is a subjective opinion of poster.
1.3
Details
I've had nothing but problems with LA Fitness told one story by the personal training director when I signed up never received what was agreed upon. If I could give negative stars I would. This is the text I get from the personal training director when I tried to...
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Review
#1058894 Review #1058894 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness - Difficulty with contract

I recently purchased a contract worth almost $5,000 for a year's worth of training and a gym membership. Within a week, I discovered a mistake had been made in my contract and instead of charging me for a single gym membership, I was charged for a multi-gym membership. I signed the contract so it was both my error and the error of the salesman since i specifically told him I wanted only one site. When i went to ask for rectification, I was told bitterly, there was nothing that could be done for me and that it was my fault. A little sugar would have gone a long way. For example, they could have said that it was too late to change the contract but could they give me a free training session. They spend a lot on advertising but anger their good customers with a poor attitude. I am guessing the woman who responded to me, hasn't smiled once in 30 years.
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Review
#1058418 Review #1058418 is a subjective opinion of poster.
Pros
  • Trai
  • Trainer
Cons
  • Poor and rude manager
  • Employees
Reason of review
Poor customer service
Loss
$120
Preferred solution
Let the company propose a solution
Tags
  • La Fitness Customer Service

La Fitness - They grab your money and then just don't care at all!

1.9
Details
LA FITNESS REVIEW 33 William Kitchen ROAD, Unit J5, Toronto, Canada, M1P 5B7 (647) 556-1418 I have been a member of this club since it opened 2½ years ago in Dec.'14: 1) Don't expect to be greeted when entering the club, as there is often nobody at the front desk. When there is, they are too busy on cell phones and/or socializing with other staff members to acknowledge your presence, which is a consistent characteristic of everyone working here. 2) While the change rooms are maintained reasonably clean/tidy, you are not able to sit on a bench to put your shoes on, as the change rooms are perpetually over-crowded and the inadequate bench space will already be occupied. 3) When (not "if") showers need repair, expect them to be out of commission for months, thus creating wait-lines to use the few remaining operable showers. The same applies to the sparse number of water fountains in the facility. 4) The shower wall dispensers contain a “water-like” liquid with barely any noticeable trace of soap/shampoo. These dispensers contained adequate soap/shampoo when the club first opened, but after a few very short months, they have been progressively more watered-down to the point that you must now use a whole dispenser full for each shower. 5) In each of the 3 fully utilized squash courts, fewer than 50% of the lights come on and while this has only been a problem for a few weeks now, history dictates that it will likely be a problem for several of the coming months before anything is done to adequately illuminate them. All of the above items have been immediately reported to managers, assistant managers, front desk staff (when they are present), etc. to no resolve and the typical response is; "Yes, we know and we have no idea when it will be fixed." “Why the heck would you continue going to this club?” you may ask? Squash courts are very scarce in the area and this is the only option. That being said, there are plenty of considerably better local options for everything else that this club offers and my advice is to stay way-clear of this club if your interests do not include squash courts.
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Review
#1057840 Review #1057840 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.6
Details
When my family signed up the contract year ago, they said there is no freezing fees if one of my family members are still in active member. We are very busy in summer time, so all of my family except for myself decide to suspend membership for a while. When we tell the...
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Review
#1057604 Review #1057604 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
keep my contract

La Fitness - CCJ against myself.

I have sent a complaint but just in case you do no receive it I would like you you to contact me on 07425649935 as an urgent matter!!! I do not have one hundred words but for some strange reason I cannot post this complaint unless I do so... Okay I have a CCJ against me because I suffered severe eczema whilst participating in swimming at your establishment, even though I provided a Doctors note to not only explain the situation but diagnosed that the chlorine in the water was irritating my skin condition severely!!! Previous to this experience I had never suffered from this skin condition and was totally unexpected. All that ask is that you remove this CCJ as it is totally unfair and is totally discriminate towards myself.
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Review
#1055676 Review #1055676 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness - Filthy

1.0
Details
This gym is so so filthy. Love the classes that is why I'm still there.
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Review
#1054953 Review #1054953 is a subjective opinion of poster.
Reason of review
Bad quality