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1.3
Details
I've had nothing but problems with LA Fitness told one story by the personal training director when I signed up never received what was agreed upon. If I could give negative stars I would. This is the text I get from the personal training director when I tried to...
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Review
#1058894 Review #1058894 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Reason of review
Poor customer service

La Fitness review: Difficulty with contract

I recently purchased a contract worth almost $5,000 for a year's worth of training and a gym membership. Within a week, I discovered a mistake had been made in my contract and instead of charging me for a single gym membership, I was charged for a multi-gym membership. I signed the contract so it was both my error and the error of the salesman since i specifically told him I wanted only one site. When i went to ask for rectification, I was told bitterly, there was nothing that could be done for me and that it was my fault. A little sugar would have gone a long way. For example, they could have said that it was too late to change the contract but could they give me a free training session. They spend a lot on advertising but anger their good customers with a poor attitude. I am guessing the woman who responded to me, hasn't smiled once in 30 years.
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Review
#1058418 Review #1058418 is a subjective opinion of poster.
Service
La Fitness Membership
Pros
  • Trainer
  • Trai
Cons
  • Poor and rude manager
  • Employees
Reason of review
Poor customer service
Loss
$120
Preferred solution
Let the company propose a solution
Tags
  • La Fitness Customer Service

La Fitness review: They grab your money and then just don't care at all!

1.9
Details
LA FITNESS REVIEW 33 William Kitchen ROAD, Unit J5, Toronto, Canada, M1P 5B7 (647) 556-1418 I have been a member of this club since it opened 2½ years ago in Dec.'14: 1) Don't expect to be greeted when entering the club, as there is often nobody at the front desk. When there is, they are too busy on cell phones and/or socializing with other staff members to acknowledge your presence, which is a consistent characteristic of everyone working here. 2) While the change rooms are maintained reasonably clean/tidy, you are not able to sit on a bench to put your shoes on, as the change rooms are perpetually over-crowded and the inadequate bench space will already be occupied. 3) When (not "if") showers need repair, expect them to be out of commission for months, thus creating wait-lines to use the few remaining operable showers. The same applies to the sparse number of water fountains in the facility. 4) The shower wall dispensers contain a “water-like” liquid with barely any noticeable trace of soap/shampoo. These dispensers contained adequate soap/shampoo when the club first opened, but after a few very short months, they have been progressively more watered-down to the point that you must now use a whole dispenser full for each shower. 5) In each of the 3 fully utilized squash courts, fewer than 50% of the lights come on and while this has only been a problem for a few weeks now, history dictates that it will likely be a problem for several of the coming months before anything is done to adequately illuminate them. All of the above items have been immediately reported to managers, assistant managers, front desk staff (when they are present), etc. to no resolve and the typical response is; "Yes, we know and we have no idea when it will be fixed." “Why the heck would you continue going to this club?” you may ask? Squash courts are very scarce in the area and this is the only option. That being said, there are plenty of considerably better local options for everything else that this club offers and my advice is to stay way-clear of this club if your interests do not include squash courts.
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Review
#1057840 Review #1057840 is a subjective opinion of poster.
Product
La Fitness Gym Facility
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.6
Details
When my family signed up the contract year ago, they said there is no freezing fees if one of my family members are still in active member. We are very busy in summer time, so all of my family except for myself decide to suspend membership for a while. When we tell the...
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Review
#1057604 Review #1057604 is a subjective opinion of poster.
Service
La Fitness Membership
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
keep my contract

La Fitness review: CCJ against myself.

I have sent a complaint but just in case you do no receive it I would like you you to contact me on 07425649935 as an urgent matter!!! I do not have one hundred words but for some strange reason I cannot post this complaint unless I do so... Okay I have a CCJ against me because I suffered severe eczema whilst participating in swimming at your establishment, even though I provided a Doctors note to not only explain the situation but diagnosed that the chlorine in the water was irritating my skin condition severely!!! Previous to this experience I had never suffered from this skin condition and was totally unexpected. All that ask is that you remove this CCJ as it is totally unfair and is totally discriminate towards myself.
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Review
#1055676 Review #1055676 is a subjective opinion of poster.
Product
La Fitness Pool Facility
Reason of review
Poor customer service

La Fitness review: Filthy

1.0
Details
This gym is so so filthy. Love the classes that is why I'm still there.
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Review
#1054953 Review #1054953 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Reason of review
Bad quality

La Fitness review: Money taken out of my account AFTER services were reduced

2.9
Details
Money was removed from our banking account for services we were no longer receiving. We attempted to address this issue locally then on up to the corporate level, but nothing has been done to return our money
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Review
#1051875 Review #1051875 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Return, Exchange or Cancellation Policy

La Fitness review: Pushy Sales / Constant Phone Harassment

Pure Fitness d.b.a. LA Fitness in Scottsdale, AZ 480-348-0006 continues to call and harass despite repeated requests to not call. Called me again today - the guy got belligerent when I informed him to please remove me from their prospect list. Told him I previously had requested they NOT call me any longer, and he actually started ARGUING with me! Recommend you do NOT do business with this company! They will continue to contact you, call you at work, harass you and then be completely unprofessional if you ask them to stop bothering you. Would NEVER recommend LA Fitness to anyone, stay away! 7330 E SHEA BLVD SCOTTSDALE, AZ 85260 (480) 348-0006
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Review
#1051554 Review #1051554 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Poor customer service

La Fitness review: Complaint

5.0
Details
Have a member since 2004.our membership sllow us the use of a towel.today 5/18/17the manager Chris. ?informed me that during and after renovations towels will no longer be offered besides no more steamroom either. I told him our membership includes of a towel 2 times.He was rude and said our membership was no different than any other memberships. I am the consumer.and he was Rude?no reason for this.i am sending a letter to mr. Welsh too. However i wanted to let you know the trainers at chino hill gym r great and very helpful. I attend the chino hills gym.
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Review
#1049075 Review #1049075 is a subjective opinion of poster.
Service
La Fitness Manager
Reason of review
Poor customer service
2.9
Details
This complaint is against the sales staff in LA Fitness. When i was joining the gym the sales staff were pushy and trying to sell me a membership, very hard. Eventually i did get a month to month membership, but later in the week i found out i could only cancel it...
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1 comment
Anonymous
#1449864

LA FITNESS SALES PEOPLE ARE MOSTLY LIARS

Review
#1047092 Review #1047092 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$168
Preferred solution
Full refund