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3.2
Details
1. The equipment is not properly lubricated, in which the equipment is rusted. Maybe a dehumidifier might be helpful. 2. The humidity is extremely high and makes it very dangerous to workout in. a. Spoke with the manager she was very nice but a little clueless. The...
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1 comment
Anonymous
#1339783

We have the same problem with LA Fitness at their location in Lutz, FL The a/c in the group fitness room has not been working for about a month. At first, we were told that the a/c guy had been called.

Then, that there is nothing wrong and now the Manager says that his hands are tied, that corporate uses one company and it'll be fixed when their a/c guy gets to us. In the meantime, we have suggested putting fans in the room. They won't leave the door to the room open because the class music bothers the members in the gym.

We are also told that if you try to complain by calling corporate, your call gets routed to a person at the gym - thete is a woman at our facility that takes these calls. We are frustrated!

Review
#1029827 Review #1029827 is a subjective opinion of poster.
Product
La Fitness Air Conditioner Facility
Reason of review
Bad quality

La Fitness - Customer Care Review

1.0
Details
The team there lied to me regarding my training downgrade. When I requested personally for the training downgrade, they said it was taken care of but it was actually not. So I had seen the full charge on my account the next month and when asked to help, the operations manager denied and was not willing to help even a bit. All they want is sale and not customer loyalty. Never again I am going to insist anyone to join LA fitness specially this one.
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Review
#1029303 Review #1029303 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Problems with payment
1.0
Details
La Fitness - Sanitary Conditions Review
La Fitness - Sanitary Conditions Review
La Fitness - Sanitary Conditions Review
La Fitness - Sanitary Conditions Review
Dirty, filthy, safety hazard, no one cleans. We get there at 5 am weights are thrown everywhere and we e all have pics and are planning to report this on the news. It's disgusting to pay for fees and the place stinks. We are professional educated people who have the...
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3 comments
Courtnee
#1316922

Go to a different gym, simple as that. Maybe it will meet your standards...

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Featured
Review
#1028835 Review #1028835 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Reason of review
Bad quality

La Fitness Sanitary Conditions Review

1.3
Details
Poway, ca showers are dirty, moldy and shower curtains always torn. Hot water is always, always going out Terrible upkeep. Plus aqua evening intructors are lazy and only there to collect pay. If u had better instructors and more classes u would have more members. Clean up poway gym.
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Review
#1027525 Review #1027525 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Reason of review
Bad quality

La Fitness review: Rude Front Desk

LA Fitness management: I have been going to LA Fitness in Duncanville, TX ever since they opened. Favorite Class, Sunday Morning Yoga. This morning I did not have my scan key tab. Actually a lot of mornings I do not have it, so I just give the front desk my phone number, they key it in and say thanks, have a nice class. This morning was different. I asked the gal working the front (who was doing nothing) to take my telephone number. First thing she said was "You did this last week, you need to scan. I told her i did not have the scan tab.". She said but you need to be scanning....she was angry??? Another guy comes in behind me and is surprised as I am the tone she had. He informed her I can give my phone number. She snaps at him and tells him she knows how to do her job! She said something about checking in with my phone. Have no idea what she is talking about. I never take my phone to class. At that point I was mad, I told her I was NOT going to even give her my phone number, to get with the manager and have them ask for it and went straight to yoga. Sure needed yoga after that angry front desk young lady. I did not get her name and I was still angry after class and did not want to get into it with her. I feel I need clarification if I am to get that response everytime I do not have my scan key tab?
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Review
#1025898 Review #1025898 is a subjective opinion of poster.
Service
La Fitness Manager
Reason of review
Poor customer service

La Fitness - Customer Care Review

1.7
Details
Discrimination at Snellville Georgia facility from management towards working out with disabled relative .Membership was revoked with no refund because i refused to not agree to ceasing the assistance of my cousin who suffers from MS and cannot afford to pay their personal trainer to help them on and off of machinery I would like more sensitivity towards those who are disabled and fairness to work those who work out in the gym everyday I watch friends and family work out together and I never see any of them harassed The Way We Were resulting in my revocation of membership with no refund and finally I would like a refund on my last month dues and down payment thank you
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Review
#1024712 Review #1024712 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Poor customer service
2.7
Details
Hey Folks, I signed Personal Training Agreement on 01/16/2017 at 755 Brookhaven Ave, Atlanta , Georgia, LAFitness Club. On 01/24/2017 I called to cancel this contract by phone. I eventually went in person on 01/27/2017 to talk to Management to cancel contract, and...
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Review
#1024682 Review #1024682 is a subjective opinion of poster.
Service
La Fitness Personal Training
Cons
  • Being defrauded
Reason of review
Poor customer service
Loss
$520
Preferred solution
Let the company propose a solution
Tags
  • Lafitness Membership

La Fitness Gym Facility Review

1.3
Details
I have been to the LA Fitness in oak lawn and also to the one in Morgan Park and both need to try a little harder about the clean up and helping to make each location smell nicer and not like dirt socks. Also last night my husband and the man working out next to him actually saw a little mouse at the Morgan Park location!! Can you please clean up and keep it clean. Thank you!!
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Review
#1024351 Review #1024351 is a subjective opinion of poster.
Product
La Fitness Gym Facility
Reason of review
Bad quality

Filthy LA Fitness Patchogue NY

1.3
Details
The Patchogue, NY Location is not a very clean or well maintained Gym. Every morning the Men's Locker room, Basketball court and general Floor Area are disgustingly filthy with Garbage all over the place. The Spa never works anymore as the claim they are waiting for parts to where it is down for weeks. The Pool Water is always filthy. There are never any paper towels in the towel dispensers or any cleaning solution as well. Management doesn't do a good job of keeping the GYM clean or lean on the members to at least through out their garbage or clean off the machines when they are done using them. On a clean scale of 1 to 10, where 10 is the worst, the LA Fitness in Patchogue NY is a 9. Joining this GYM was the worst mistake of my life. Fair warning for anyone thinking about Joining this GYM. I cannot speak about the others, but if the Management of this Gym doesn't seem to care about keeping it clean, i cannot understand how the Owners of LA Fitness could let this continue without making Massive Changes to correct the situation.
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Review
#1023750 Review #1023750 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Cons
  • Equipment is not well maintained
  • Spa never works
  • Very dirty
Reason of review
Poor customer service

La Fitness - Customer Care Review

1.3
Details
I went to L.A. Fitness in Riverside on Arlington. Today, I went with my Mom and she had a guest pass. The guy that helped us out last week mentioned that she was able to come for 7 days with the guest pass. The ladies attending the front desk were rude and told us in an aggressive and demeaning tone of voice to SIT DOWN!!! I was upset because I felt very disrespected. I dont have anything against any other race, but these two ladies were african american. The manager is also african american and he just treated us badly too. He wanted to forcefully have my mom sign up and when she said no. He just turned his head and ignored us and left. He was very rude and doesnt have any social skills. I was like, really? How can they have these people working for a well known gym. Corporate needs to really educate this younger generation to be kind and respectful to the customers. Most of these young kids are very selfish and have a very nasty attitude. I hope these people get fired. They need to go back to school and become educated on how to treat people. I myself work with mentally ill and these people that I have seen have some signs of Intermittent Explosive disorder. They need help, desperately. Next time that I get treated this way, I will call the cops. Rude people with no education. Thats why they work at a gym. The real world doesnt have jobs for slackers that dont put some effort in their education.
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Review
#1023460 Review #1023460 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Poor customer service