William C Mue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Cancel membership

When I first joined your club back in 2007 in STATEN island it was an outstanding facility. However the place in the last 5 years has rapidly declined .

The original rugs in the mens locker rooms have never been cleaned or changed. That is a health concern. Machines would break and it would take months to repair. The company still has the original stationary bikes and tread mills.

These should have been replaced years ago. Weights disappeared and never replaced . Your gym became a shithouse . Your staff is constantly changing , no one in the floor to assist its members .

I just joined Equinox In Manhattan. More expensive but far better overall .

I will never go back to your dump ! I am telling all your followers, get out and go somewhere else .

View full review

Preferred solution: Cancel membership ASAP

User's recommendation: Don’t join their organization.

Corion Rjl
map-marker Cypress, California

Talk to someone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I'm really not a pissed customer but just trying to find out what information I need as we downloaded the LA Fitness app. Two different people said they were going to email the information I need and I haven't received anything. I would really like to find an email telling me what to do as promised so my husband doesn't have to give his phone number every time to go in.ke
View full review

User's recommendation: Keep up conversation with employees to get information.

Anonymous
map-marker Newark, New Jersey

Personal training

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Not happy. Im really sorry but LA customer service was so bad. They said they are going to call me back about my personal training account but nobody is call me back this is not a professional
View full review
Mohammad A Qzg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tinley Park, Illinois

I felt unsafe from workers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had good experience with LA fitness but not Tilly Park location Everyone has attitude and everyone works there looks didn't want to work there
View full review

Preferred solution: Let the company propose a solution

Webster Vyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Avenel, New Jersey

Kids klub

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am wondering why the kids klub is closing? This club has some of the nicest employees i have ever met! My children look forward to going to the kids klub everyday! I am wondering why it is closing?
View full review
Felicia G Bxp
map-marker Irvington, New Jersey

Kids gyn

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I joined LA fitness 4 years ago because they had a kids gyn at every location. Now three of the 4 where I live have closed. Extremely upset about this and may have to consider my options now. Kids gyn was teaching my daughter about the importance of fitness and health. So just very upsetting and disruptive to my routine
View full review

Preferred solution: Reconsider reopening kids gyms

Anonymous
map-marker Englewood Cliffs, New Jersey

I cancel my membership 3 months ago

I cancel my membership 3 to 4 months ago with esporta gym plus besides that they shut that gym down without letting me know ahead so they transfer my account to la fitness which i didnt know i was still getting charge , i want a refund of my money back For false agreement of contract ,
View full review
Lawrence N Wex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Commack, New York

Broken gym equipment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

i am a member at your flagship location in Commack, NY.

My company also holds a corporate account for all the employees of about 110 people.

There are more than the average broken cable machines, treadmills, and 5 of 6 step mill machines are all broken.

This has been on going since mid April of this year .After multiple complaints to front desk staff as well as sales members, nothing has been done or repaired. This is unacceptable .I am expecting a speedy reply and resolution to the broken step mills because there is no way to get on the 1 working machine. .As well as 3 of 5 cable crossover machines have at least 1 broken cable.

This is basic maintenance and the parts are on order line is now to old to rely on, This is month 4.

I will no longer be paying for a membership as well , my aunt who is the HR manager at my company ,i will press her to invoke our companies power to no longer pay until we have some resolution to the broken items.

View full review
Pros:
  • Close to home and office
Cons:
  • Everything else

Preferred solution: read the complaint, fix all the broken equipment and mop a floor once in a while. Its a disgrace

User's recommendation: most LA fitness locations are way cleaner, and have more amenities and newer equipment than the small ,outdated, dilapidated Commack location

Cristina G Sup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brandon, Florida

Bad services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Too difficult to make a claim, I canceled the account and they still charged me. Terrible customer service.
View full review

Preferred solution: Full refund

Dung P
map-marker Saint Paul, Minnesota

Complaints about front desk was being rude to customer and using bad languages .

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Black women work front desk of La fitness making me says please to enter fitness center and using F word's very un-progressional regard to these matter she need to be write up these all matter and Im paying to enjoy mine workout not coming here to be upsets or argument with her and she such a no class service .
View full review

Preferred solution: Apology

EIleen M Rml

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clark, New Jersey

Broken/Damaged decaying club

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
La Fitness - Broken/Damaged decaying club
La Fitness - Broken/Damaged decaying club - Image 2
La Fitness - Broken/Damaged decaying club - Image 3
La Fitness - Broken/Damaged decaying club - Image 4
La Fitness - Broken/Damaged decaying club - Image 5

I have been a paying member of the LA Fitness in Clark, New Jersey since it opened. I am writing because of the mismanagement and horrible condition of this club.

Equipment has sat broken for at least six months. Basically, if it breaks you may never see it fixed. Most of the bicycles and ellipticals have been missing their cup-holders for more than two years. Most of the television screens on all bikes, treadmills and ellipticals do not work.

The stair climbers have sat broken since January. The elevator (which allows our handicapped members access to the equipment upstairs) remains broken and has been for months. The handicapped bathroom has been locked for over a year.

Management appears to make NO attempt to rectify these issues. I have addressed this with club manager Tom as well as district manager Andy.

All that I got was lip service. Your company is entirely focused on opening new clubs but fails miserably to maintain existing clubs. Clark, New Jersey is a busy club with many paying members. The condition of this club and the failure to maintain it are NOT acceptable.

I would, at this point, find it reasonable for member to begin insisting on a monthly discount until these issues are corrected.

LA Fitness need to do better. A lot better.

View full review
Pros:
  • Location
  • Hours
Cons:
  • Handicap services unavailable - elevator broken fat least a year
  • Club is not maintained
  • Broken-damaged equipment left unrepaired for more than a year

Preferred solution: I want the equipment fixed and the club PROPERLY maintained. That is what I pay for!

User's recommendation: Don't join this gym!

Anonymous
map-marker New Port Richey, Florida

Cleanliness

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Very dirty told manager they did nothing 1 lady to clean almost stepped on a needle in the shower jacuzzi not working raw sewerage in sauna drain very dirty seats told manager people were comeing in sauna with cell phones and fully cloth. Locker rooms filty floors no shampoo or body wash and smells like mildew noticed shower curtains had mildew on them. Told several managers nothing has been done as of 8/2922
View full review

User's recommendation: Don’t go not clean

Chris C Xkh
map-marker Clearwater, Florida

Discrimination /profile/ harassment

Got harassed about signing up for a membership when I was there with a guest that pays for 2 guest passes. Stating I cant use certain parts of the gym. Said they notated his account in he didnt even say a word to them asked for the corporate number would provide it. Its more than just that I need to speak with someone.
View full review

User's recommendation: Not to go to the gym located in Brandon/providence

Aayush J Tbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Leandro, California

Trying to join City Sports Club

Hi La Fitness, I have a personal training account and a gym membership with you from past 2 years. I recently shifted to San Jose, CA from Beavercreek, OH. I want to start going to gym again since its been too long. I have contacted City Sports Club in San Jose several times to initiate the account transfer process and let me use their facility but Its been more than 10 days but my account is still not transferred. I want to start my training again. Please help!!
View full review

Preferred solution: Deliver product or service ordered

Rola M Xla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marseille, Provence-Alpes-Cote Dazur

Ubdue charge

Hi La fitness. i have canceled my membership three months ago. you got my mail and it was signed by your office. why are you still unfairly charging my credit card?
View full review
Loss:
$100
Pros:
  • Good equipment
  • Convenience area
  • Very good facility
Cons:
  • Unprofessional

Preferred solution: Cancel my membership

User's recommendation: Dont use mailing to cnacel membership. Go in person

  • 1
  • ...
  • 18
  • 19
  • 20
  • 21
  • 22
  • ...
  • 157