La Fitness
Reviews and Complaints
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Verified Reviewer | New York, New YorkCancel membership
When I first joined your club back in 2007 in STATEN island it was an outstanding facility. However the place in the last 5 years has rapidly declined .
The original rugs in the mens locker rooms have never been cleaned or changed. That is a health concern. Machines would break and it would take months to repair. The company still has the original stationary bikes and tread mills.
These should have been replaced years ago. Weights disappeared and never replaced . Your gym became a shithouse . Your staff is constantly changing , no one in the floor to assist its members .
I just joined Equinox In Manhattan. More expensive but far better overall .
I will never go back to your dump ! I am telling all your followers, get out and go somewhere else .
Preferred solution: Cancel membership ASAP
User's recommendation: Don’t join their organization.
Talk to someone
User's recommendation: Keep up conversation with employees to get information.
Personal training
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Verified Reviewer | Tinley Park, IllinoisI felt unsafe from workers
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Avenel, New JerseyKids klub
Kids gyn
Preferred solution: Reconsider reopening kids gyms
I cancel my membership 3 months ago
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Commack, New YorkBroken gym equipment
i am a member at your flagship location in Commack, NY.
My company also holds a corporate account for all the employees of about 110 people.
There are more than the average broken cable machines, treadmills, and 5 of 6 step mill machines are all broken.
This has been on going since mid April of this year .After multiple complaints to front desk staff as well as sales members, nothing has been done or repaired. This is unacceptable .I am expecting a speedy reply and resolution to the broken step mills because there is no way to get on the 1 working machine. .As well as 3 of 5 cable crossover machines have at least 1 broken cable.
This is basic maintenance and the parts are on order line is now to old to rely on, This is month 4.
I will no longer be paying for a membership as well , my aunt who is the HR manager at my company ,i will press her to invoke our companies power to no longer pay until we have some resolution to the broken items.
- Close to home and office
- Everything else
Preferred solution: read the complaint, fix all the broken equipment and mop a floor once in a while. Its a disgrace
User's recommendation: most LA fitness locations are way cleaner, and have more amenities and newer equipment than the small ,outdated, dilapidated Commack location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brandon, FloridaBad services
Preferred solution: Full refund
Complaints about front desk was being rude to customer and using bad languages .
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clark, New JerseyBroken/Damaged decaying club
I have been a paying member of the LA Fitness in Clark, New Jersey since it opened. I am writing because of the mismanagement and horrible condition of this club.
Equipment has sat broken for at least six months. Basically, if it breaks you may never see it fixed. Most of the bicycles and ellipticals have been missing their cup-holders for more than two years. Most of the television screens on all bikes, treadmills and ellipticals do not work.
The stair climbers have sat broken since January. The elevator (which allows our handicapped members access to the equipment upstairs) remains broken and has been for months. The handicapped bathroom has been locked for over a year.
Management appears to make NO attempt to rectify these issues. I have addressed this with club manager Tom as well as district manager Andy.
All that I got was lip service. Your company is entirely focused on opening new clubs but fails miserably to maintain existing clubs. Clark, New Jersey is a busy club with many paying members. The condition of this club and the failure to maintain it are NOT acceptable.
I would, at this point, find it reasonable for member to begin insisting on a monthly discount until these issues are corrected.
LA Fitness need to do better. A lot better.
- Location
- Hours
- Handicap services unavailable - elevator broken fat least a year
- Club is not maintained
- Broken-damaged equipment left unrepaired for more than a year
Preferred solution: I want the equipment fixed and the club PROPERLY maintained. That is what I pay for!
User's recommendation: Don't join this gym!
Cleanliness
User's recommendation: Don’t go not clean
Discrimination /profile/ harassment
User's recommendation: Not to go to the gym located in Brandon/providence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Leandro, CaliforniaTrying to join City Sports Club
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marseille, Provence-Alpes-Cote DazurUbdue charge
- Good equipment
- Convenience area
- Very good facility
- Unprofessional
Preferred solution: Cancel my membership
User's recommendation: Dont use mailing to cnacel membership. Go in person
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