Mississauga, Ontario
Not resolved

Shannon the Operations Manager is inexperience deflecting responsibilities, her famous words are "It is what it is". Val hangs up on you on the phone and he claims that if you don't like it, he will have head office revoke my membership.

Chantelle the Fitness Director has no idea what she is doing. She misinforms the members who attend class and then cancels classes. She is teaching classes with no experience and what should be a high impact class, she teaches with low impact. Head office in LA do not address any issues.

Look at the reviews. Think very hard before you join this club.

Reason of review: Poor customer service.

Monetary Loss: $270.

Preferred solution: Full refund.

La Fitness Cons: Poor service.

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