La Fitness
Reviews and Complaints
The facility that was in my area was always nasty. I’ve been trying to cancel for sometime now unsuccessfully reaching or having someone respond.
Preferred solution: Full refund
User's recommendation: Not at all
Complain
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Verified ReviewerBad menagment and no maintenance in The bronx location
So your branch in the bronx is one of the worst maintained facilities iv ever seen every machine has at least 1 problem there is machines that have been broken since april the water fountain filters are on red.Benches have holes,Dumbells are missing like 90% of the time there is tradmills that sqeek like crazy,they keep operating machines that are broken like the *** smith the pin for the locking mechanism was snapped in half and they still let people use it 2 guys has to send the weight all the way to the ground bcs they couldent lock it.And everyone keeps making complaints but noone does anything.
Preferred solution: For corparate to do smth about the location
User's recommendation: Dont go to the location
No one answered the phone
My sons $2500 bike was stolen from LA fitness St. Louis Park yesterday and no one at all within the facility knows anything about anything the kid I talk to you last night didnt even know if there were cameras.
The manager is gone for a week and no one is in charge at all and no one there knows anything not even a number to call to reach headquarters.
They also said that they have been requesting cameras because theres been two arsons in the past few months and numerous property theft and damages. Is this the way that you treat your patrons is this the way that you respect their property and protect their property well in your facility?!!
Preferred solution: They should pay for my sons stolen bike!
User's recommendation: Definitely don’t be healthy and ride your bike to the gym
Billing not canceled when resigned
Preferred solution: Full refund
User's recommendation: Do not join LA Fitness training. They never stop charging you and they don’t make it easy to contact anyone to cancel!’
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Verified Reviewer | Mount Laurel, New JerseyHorrible customer service and reap off policy with terrible refund policies. Sad to be subscriber of this fitness organization.
User's recommendation: Don’t use LA FITNESS RUN AWAY FROM THEM!
Filthy women locker room
Ive spoken twice to the female at the Long Beach, off Downey location. The women shower is filthy.
The first time I was very polite about it, but she made a lot of excuses. That first time, when I noticed that the shower area and I mean every stall had clumps of hair that was left from the night before. When I went in the morning it was still there. So I called the front desk, as their sign would suggest we do if it needs cleaning.
A female answer and would send someone. About two hours later. No one came to clean. I spoke to the female manager and she made excuses that it was clean, but someone else dirty it.
That is not the case.
Again, tonight the same thing happened when I spoke to this manager. I called and spoke to a guy and he said he try to get someone out there to clean the shower. About thirty minutes into my swim, and while I was still in the pool I see the cleaning lady in the gym area. When I was done, exactly an hour and 15 minutes later, the hair, mask, and hair cap that was left on the scattered either in the shower stall or floor was exactly where it was.
Now I wish I could tell you that was left by another group of ladies, but it wasnt.
So I tell the same manager and she told me they do have someone cleaning it and the mess must be from other guest. I told her it was not.
She brush me off and while she was speaking to me, new guest arrived and she started scanning people in while a gym associate sitting right next to her , who was hearing the entire conversation was using her phone.
Now a serious manager with any professionalism would have ask the other person to take over and ask me to step a side so we can have a conversation.
She did not care about my frustration and just wanted me to leave. This what really upset me more about than anything else.
User's recommendation: Please inform the managers about the messy locker. Take pictures of the mess. I should have done that
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Verified ReviewerBroken sauna and close basketball courts
Preferred solution: Price reduction
User's recommendation: Find a gym that maintains story equipment
Bad service the pool and hot tub is been out of order for almost three months, and you guys are posting that will be fox for a couple of days since July. Inaceptable
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Dallas, TexasCharged for personal training I didn’t use
Preferred solution: Full refund
User's recommendation: LAF has deceptive business practices
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Verified ReviewerFor 2 weeks straight I was calling and I went to the store but their response wasn’t clear.
Preferred solution: Full refund
User's recommendation: Just terrible customer service
Personal training
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Verified Reviewer | Arlington, TexasThey keep charging my card even though I put in a request to end my membership
Preferred solution: Full refund
User's recommendation: No do not recommend them
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Verified Reviewer | Spokane, WashingtonCharged me 3 times
Preferred solution: Put back to my bank account immediately
Membership
Preferred solution: Credit
User's recommendation: Better customer service
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It’s the women’s shower, a female answered, someone else dirtied it, he would try, that were left, she brushed me off, would have asked, this is what. You sound like total garbage and a ranting hooked on Ebonics illiterate lunatic. Do everyone a favor and stay home.