La Fitness
Reviews and Complaints
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Verified Reviewer | Dunedin, FloridaMembership cancellation penalty
- Good up till now
- Sleight of hand on the personal training contract
Preferred solution: Full refund
User's recommendation: Find a gym that won’t hold you hostage in the event of your health issues.
Adjustment on membership
Preferred solution: Price reduction
Membership
Harrassment
Renewal
Cancel family memberahip
Payment card update, change of information
User's recommendation: Do not have one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Conyers, GeorgiaLA Fitness refused to let me cancel
- Friendly staff
- Refund policy
Preferred solution: Let the company propose a solution
User's recommendation: Dont pay ahead and have them show you in the contract how you can cancel if you like.
Cancel Membership
Preferred solution: Full refund
Reimbursement
To whom concern...
LA fitness administration..
At this time I am completely upset trying to contact the main office..I did call the gym @ 713489**** asking for support with a reimbursement..since we are in the actual situation, at this moment I would love to still with my membership but freeze the payments. I had a withdrawal from my bank account for June and then July..They provide me with a phone number (949255****).
I was calling several times from July the 2 and waited for hours in the phone with no answer and not response from the gym..At this time I am in a really difficult situation but it looks like the LA club don't care about members but just the money..there is not customer support.....when calling back to the gym a representative told me he was in the main office and they are not reimbursing...because they sent an email last week in May and continue recollecting payments and he told me there was nothing I could do about this...I didn't have access to internet Last 3 months..and barely paying my rent...with those withdrawals my financial situation is being affected. Since this is a service I am not using it now...because safety in Houston (high risk customer here-asthma) and financial priorities too..
- No customer service they just want your money
Preferred solution: Full refund
To many employees
Billing
Preferred solution: Full refund
Not following Covid-19 Guidelines
Despicable Customer Service from VP Terrance
User's recommendation: Despicable Customer Service from VP Terrance ...Buyer BEWARE...Definitely would not recommend this Chicago Hyde Park La Fitness on any Level
Membership
- I want my money back
- Make it impossible to cancel your membership
- Charging full price for less amenities
- Customer service
Preferred solution: Cancel membership
User's recommendation: Don’t sign up
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