Michael B Dxf

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Verified Reviewer
| map-marker Memphis, Tennessee

Complaint about manager

The manager follow me around the gym Carson telling me I havent checked in. I gave her my phone number and she still rat harassing me.
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Carmen Tdk

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Verified Reviewer

Memenership

Charging me extra everytime my son wants to use his free guest on this membership. Charging everytime my daughter wants to come to the gym with me I've
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User's recommendation: Add free guests

Kia B Vvl

Racial discrimination at the south conduit location by manager Jonathan

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I started my membership today. While in the gym attempting to operate a machine I realized there was no pin for the weights.

I went to the front desk where I was met by a manager by the name of Johnathan who was extremely rude, disrespectful, sexist and racist. After asking for a pin he rolled his eyes and stated that other gym goers have stolen the pins. He handed me a pin with a snarky attitude and I returned to my machine. This is when I discovered the pin he gave me was the wrong size, when I returned to the front desk stating I am a medically retired veteran who as a member of this gym has paid for the right to utilize the machines in this facility.

He snapped back well I was in the marines and theres nothing I can do because people are stealing the pins. He expressed no desire to assist or manage the gym in which his position mandates he does.

As the manager of the gym he displayed no problem resolution, elevated the situation with his demeanor and attitude as well as offending the other employees at the front desk who repeatedly apologized under their breathe for his actions and tone. Moving forward for the sake of not only myself but also the well-being of the other gym member who pay their fees this manager should removed from the front desk area if not this position entirely.

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Preferred solution: Full refund

User's recommendation: Join a different gym. Never join the South Conduit location.

2 comments
Willmer Tnk

Well, I guess you can try another Gym, but they will do something that you do not like and then you will once again make a huge fool of yourself and claim "racial profiling" Maybe you are the one that thinks your people are the ones stealing. Anyways since the profiling is all in your head you are NOT entitled to a refund.

Willmer Tnk

Oh please. YOU ARE NOT BEING PROFILED. You are obviously just ashamed of being your culture.

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Lateefah W Vhk

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Verified Reviewer
| map-marker Occoquan, Virginia

Did not receive my refund

On 07-05-23 I came to work out went to my locker in the LA Fitness locker room and saw my locker had been broken into. I reported the situation to the manager and found out it was a female who worked there that cleans the locker rooms, I asked to cancel my membership and to have a refund issued. I was told I would receive a check in the mail that never came even though I paid them in cash. Still waiting on my refund after I have reported this incident to corporate
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Loss:
$120
Cons:
  • None except not 24 hours open

Preferred solution: Full refund

User's recommendation: Poor service and security

Robert M Pct
map-marker Varina, Virginia

Lack of advertised infrared sauna

Infrared sauna has been broken for many weeks. No one at the local clubs knows when it will be fixed? I run global Operations for a company. What is the problem? When will it be fixed? There has been zero communications to members. Should members avoid LAF and cancel their membership?
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Loss:
$1000
Pros:
  • Good people
Cons:
  • No sauna

Preferred solution: Price reduction

User's recommendation: Get a discount since their infrared sauna has been inoperable for months.

Darwin Q Cyk
map-marker Baltimore, Maryland

Para decir que no está funcionando y no dan buen servicio

Este no brinda buen servicio no está funcionando todo como.no funciona todo no deberían cobrar si no está funcionando todo solo debería cobrar una parte cuando este funciona todo al 100 debería cobrar todo
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Grabiel Crh
map-marker Rome, Georgia

Absurd lack of Customer Service

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The fact that a membership cancellation has to be mailed in individually after having to come into the location in person is absurd. What an intentionally drawn out process to steal more money. LA Fitness should be sued in a class action lawsuit for all customer transactions conducted within the closure timeframe due to this intentionally criminal system.
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User's recommendation: Don’t sign up

Sonnet Pmd

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Verified Reviewer
| map-marker Glendora, California

Complain about canceling coaching on time and I've never received my money back

I am a silver fit member and I paid in cash $180 for coaching. Canceled before five days. Its been one month and I still have not received my money.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Brooklyn, New York

Email deal that I try to open was a broken link

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La Fitness - Email deal that I try to open was a broken link
La Fitness - Email deal that I try to open was a broken link - Image 2
Not happy at all. It was the one with the 1 guest was no charge. The link was broken. I try opening it up from April 8 April 10th
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Anonymous
map-marker Chicago, Illinois

Inattentive manager

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I was attempting to workout on the leg exercise machine only to realize someone else was storing her belongings on it while she was working out on another equipment in the distance. She continued to workout for few minutes then proceeded to the leg exercise machine and worked out for another 25 minutes. I addressed my discontent to manager Nick (La Fitness/West Oaks) as I waited however he did not seem or tried to address the situation.
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Rodney K Kes

Stolen item

My card was stolen. I/we need to know how to replace the card. Thank you for your help. This is not a complaint.
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Preferred solution: Replacement card for customer #18651388 and #18650205

Charlie D Wbp

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Verified Reviewer

Complaint facility

I have been a member for several years with your company and I've noticed that faculties in the more "affluent communities" are never down for an extended period of time like they are in the lesser communities. I might remind you that we all pay the same monthly fees.

It is a major inconvenience to travel to an area out of my area just to use the jacuzzi. The one at Covington Hwy in Decatur GA. has been down for more than a month. This is unacceptable and I'd like to request a refund or reimbursement of gas to travel to faculties 15 miles away from my club.

I would like to speak with someone regarding this continuing issue with your company. Please contact me today.

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Loss:
$100

Preferred solution: Full refund

3 comments
Guest

I hope you don't think the gym is actually going to give you gas money. That is most absurd thing I've heard in quite awhile.

Danice Vug

You used the gym. You are not entitled to a refund.

Can't afford to join a gym. Don't

Shandy Gbr
reply icon Replying to comment of Danice Vug

Exactly. Well said.

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Sumayah Fbo

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Verified Reviewer
| map-marker Phoenix, Arizona

Sanitation

Ive been going to this location for 7 years. The cardio machines are caked with grime, dirt, sweat, and just whatever has dropped on them. It is truly not sanitary. The cleaning crew does a light dusting and not a thorough cleaning. The whole gym needs a deep cleaning. It really shows that the management does not care. The location is 22 W Northern ave, Phoenix AZ 85015
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User's recommendation: Beware of filthy machines

Kenneth P Zmp

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Verified Reviewer

3 on a good day

Being charged when I asked to cancel contract was fulfilled too. I just want my money back thats all I want. I just want my money back for the fifth and final payment that was not supposed to happen.
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Preferred solution: Full refund

User's recommendation: Would not

Anonymous
map-marker Naples, Florida

Personal Training Disapointment

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On August 2, 2023 I signed up for personal training at the Naples Florida Location. Was told by Mgmt the trainer would be calling me in a day or two.

On Monday August 7 I asked management when the trainer would be contacting me? Mgr asked for my phone number and stated he will have the trainer call me. Today August 16 i approached the Mgr and told him it has been over 2 weeks since i signed up and still haven't been contacted. Mgr said he would have the trainer call me tomorrow.

I stated, No. please refund my credit card for the full amount. The only time i am talked to about the trainer is when I say something. Please refund the credit card.

The manager stated "THATS NOT GOING TO HAPPEN". I don't believe its LA Fitness policy to make commitments, take the clients money, then not fulfill those commitments? Mgr stated that the agreement doesn't have a time line on it.

All I want is the money paid refunded to the credit card and to forget the experience. Anything less will cause my wife and I to cancel our gym membership and file complaints with the BBB as well as our Credit Card company.

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User's recommendation: Do not trust management.

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