DeAngelo C

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Verified Reviewer
| map-marker Jacksonville, Florida

Membership

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I have a pre-existing condition and because of the coronavirus. I will not take a chance to work out in the club until this pandemic has been resolved. I do not want to cancel my membership but I feel that I should not be charged until I set foot back in the club. The company has been charging me since the clubs have reopened. I really feel that I should be refunded for the time that I have not been in the clubs until I feel comfortably health wise.
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Preferred solution: Full refund

Matthew M Vjy

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Verified Reviewer
| map-marker Kuwait City, Al Asimah Governorate

Have not heard back

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I am still waiting to hear back from LA fitness
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User's recommendation: Nice gym, terrible service

Anonymous
map-marker Pennsauken Township, New Jersey

I have not received a response to my last inquiry

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I need to cancel my personal training per doctors orders
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Aylinn Feu
map-marker Phoenix, Arizona

Membership cancelation

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Trying to cancel membership was almost impossible, thankfully customer care took care of it.
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Katie B Wnp

Membership

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No answer!!!! Tries several times to ask about membership, but just get the automated message no matter what number I try!!
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Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don’t use LA Fitness

Gina H Hln

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Commack, New York

Got charged twice

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La Fitness - Got charged twice
La Fitness - Got charged twice - Image 2
The guy I spoke with didn't see any charge on my account except for $17 but I was charged 2 higher charges than that
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Loss:
$32

Preferred solution: Full refund

Linda N Jnn

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Verified Reviewer

They owe me.

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They owe me 14 sessions with a personal trainer , and they already charged me for the month of July and now it's closed!!! When they opened again the last week of June the manager kept harassing all members to wear a mask at all times even while working out!! The managers concern was they wouldn't close the gym but, he didn't give a crap about members passing out!
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Preferred solution: Deliver product or service ordered

User's recommendation: Special hours for non mask wearers

Anonymous
map-marker Olympia Heights, Florida

Bad Employee

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EmployeeSuper horrible educated employees for poor people skills they need to learn about Kobe 19 the rules and regulations about wearing mask inside a gym and stop being so hostile and aggressive especially when theres children involved
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Pros:
  • Better treatment i was
Cons:
  • Better treatment i was

User's recommendation: Not to speak to any employee that does not approach in a proper manner but good morning good afternoon my name is search and search I am an employee at this place and I would like to speak to you about such a subject with somebody does not approach to you in that manner do not speak to them

Beata D Shj

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Verified Reviewer
| map-marker Los Angeles, California

No respond

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Hi, I never heard anything back from LA Fitness... I wrote so many emails as well and called corporations (no body picks up)! Gyms are still very dirty and havent seen even one time the stuff cleaning the equipments!
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Anonymous
map-marker Winter Springs, Florida

Employee went at a guest being hostile

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I go to the Lake Mary location in Central Fla. Last Sunday, June 16, the club was closing at 5 pm. An employee, a big guy, was taking lots telling employees that the club is closing and to get out. At that time, a white member yelled out in a funny way, why, come on let us stay a while longer. The employee then asked from across the room, what, you have a problem with that? Kept saying it as he quickly walked towards the me ever trying to intimidate the small white guy. Look, Im not at all prejudice, you can check the cameras at the lake mart Florida location. Also, customer service and smiles are definitely not at these Florida LAs that Ive been to. Everyone at the front desk look very unhappy.
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Randy T Vyz
map-marker Phoenix, Arizona

Placed on hold for over 1.5 hours, and counting

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I called LA Fitness to attempt to renegotiate my membership rate and I ended up on hold for well over an hour, and I'm actually still on hold as I am typing this review. I have now decided to just cancel my membership as I could not imagine ever having to have to contact them for anything else and have to listen this horrendous hold music for another 2 hours of my valuable time. Worst notion of customer service EVER!
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Preferred solution: Let the company propose a solution

User's recommendation: If you need to call in, dedicate 2-3 hours of one of your days off from work.

Anonymous
map-marker Riverview, Florida

Cancelation

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Just dont need the membership anymore and it was way to expensive.
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Martin N Wzx
map-marker Phillipsburg, New Jersey

None if they address the problems

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Easton PA Spa has been dirty. Weights left all over. Showers cold for weeks. Locker room dirty. Slow to address these problems.. rebates should be offered for the spa and shower inconvenience.
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Loss:
$29
Reason of review:
Bad quality

Preferred solution: Price reduction

Joseph V Pkm

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Verified Reviewer
| map-marker Evesham, New Jersey

Stay away.

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Updated by user Dec 30, 2019

I contracted with LA Fitness because of the pool and sauna. All three clubs close to me had the pools down.

And Marlton even had the sauna down. No one seems accountable for fixing the problems.

Excuses no results. Corporate not cooperative.

Original review Dec 30, 2019
Pools are down and closed more than up especially. in Marlton, Mount Laurel, and Somerdale New Jersey
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Loss:
$170
Pros:
  • Good location
Cons:
  • Poor 3rd party pool upkeep and maintenance
  • Pool always closed and unregulated chemicals
Reason of review:
Pool service not provided as contracted for.

Preferred solution: Get clubs up to par. Gratis membership for a year or two.

Anonymous
map-marker Northeast Tarrant, Texas

LA Fitness, Euless Tx drops Fox News

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October, 2019 La Fitness, Texas no longer shows Fox News but continues to broadcast CNN. Should this continue I will be dropping my family membership.
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Reason of review:
Bad quality
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