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La Fitness Facility Review

The keller tx location is allowing a female to walk around the gym area in a thong bikini and heels. This is extremely inappropriate especially when children use the facility during the summer.
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Review
#642990 Review #642990 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness - Childcare Center Review from Niagara Falls, New York

Today I had my three month old son in kids club daycare. When I went in to check on him he was sitting an an exersaucer (which they can't be in that young because they can't hold their heads on their own, screaming and crying all while the kids club employee was chatting at the desk with some young guy. I was so pissed. She said she didn't know that babies couldn't be in there. Isn't it your job to know. It's ridiculous. Thank god I went to check on him or his neck could have been permanently damaged.
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Review
#641498 Review #641498 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness - Marketing Calls Review from Langhorne, Pennsylvania

1.0
Details
LA fitness has consistently called me trying to get me to join them. Today they called and I told the man to take me out of their system and to not call me anymore because I'm not interested and the man immediately says "okay maybe I'll give you a call sometime next week" and then hangs up on me. They're extremely pushy and I absolutely hate that. I felt like I was just another number that they wanted to take money from.
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Review
#639353 Review #639353 is a subjective opinion of poster.
Reason of review
Poor customer service
2.3
Details
I joined Farmingdale LAF because it was local and had a swimming pool. After my 2 1/2 year, steadily attended membership here and consistently ignored and unanswered response to several inquiries & concerns about poor maintenance, broken down equipment, ...
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Review
#639287 Review #639287 is a subjective opinion of poster.
Reason of review
poor customer service AND bad quality
Preferred solution
Let the company propose a solution
1.2
Details
Well there are a littany of issues starting with the incompetent manager Ceasar. Many machines don't work and have been broken for some time. There are weights laying around everywhere while the entire staff sits behind their desks upfront BS-ing. There is no...
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1 comment
Anonymous
#1112759

Here is my experience:

For years I have been communicating with the Operations Manager, Cesar Hevia Jr., about the condition of the gym (equipment breakage and free weight area disorganization). I have even spoken with several staff as well as attempted to reach corporate which is almost impossible.

The main issues with the gym/management is the free weight area is always a disaster.

Sometimes there seems to be more free weights in the aerobics room then the free weight area. The weight plates are always all over the floor and the dumbbell rack is empty.

Because of the disarray it takes me longer to work out and have even skinned my shins because of all the land mines in the pathways.

I have sent several emails to Cesar advising of the unsafe conditions and extremely unhappy customers I have interfaced with and all he can say is that corporate wont allow for additional overhead or support. I explained to him that the LA Fitness near the expressway (5 miles down the road) is always need and clean and I am sure they are subjected to the same corporate limitations and demographics. Long story short there is no excuse and he needs to become more of an accountable manager.

Another issue that has been progressively getting worst is the cleanliness of the workout area and locker rooms.

When you first enter the lobby it smells like a sewer. As you go in the locker room there is an musty mildew smell. I know it is a men's locker room so there will be other smells but this is 5am and already smells bad. About 6-8 months ago there was a change in cleaning personnel and the new guy I have been witnessing for awhile now and yet to see him clean the bathrooms with any kind of disinfectant.

All he does is get paper towels from the machine and wipe areas of the mirror and wipe down the sinks. As this has progressed there has been an increase in odor, roaches and bugs in the shower. Additionally there is frequent trash left in the lockers and sticky residue on the work out floor. I did an experiment to see how long some powder will last on the floor in the locker room (tile floor) and it stayed there for 3 months.

I don't think the floor was ever cleaned but it got worn away. Needless to say I wear flip flops and shoes all over. I have told Cesar that I refuse to move since the expectation of their gym is to provide a safe, clean and organized gym. I am also taking the lead to be a voice of all the disappointed members of the morning dedicated work out people.

This problem is going to be fixed when Cesar addresses the systemic breakdown for good, gets removed from his position or an accident occurs and LA Fitness will be sued and the gym will close or change management/ownership. I suggest any potential customers avoid the gym for now until we can get is straighten up and safe. To all existing members setting for an unclean, unsafe and below expectation manager write reviews and post your issues. The more we get them recognized the more loss of business to the point corporate will have to investigate.

In the meantime I will continue to address this as well as find ways into corporate to bring this to light. "The definition of insanity is to keep doing the same thing and expect a different result"-Albert Einstein I am going to put this on every social media area possible.

Review
#637908 Review #637908 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Poor and rude manager
Reason of review
Damaged or defective
Preferred solution
Fire the manager and clean the place up
2.2
Details
Never mind the fact that I was the *** that didn't ask for the physical copy of the contract to read over instead of feeling awkward trying to read the contract off a computer screen. Yeah, when I signed up I didn't get a physical contract, they pointed to a computer...
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Review
#637622 Review #637622 is a subjective opinion of poster.
Cons
  • Harassing
  • Customer service
Reason of review
Problems with payment
Loss
$1200
Preferred solution
Full refund

La Fitness in Sherman Oaks, California - Over charg

3.8
Details
Hi there Me and my wife's became a member of la fitness in huntington beach about 15th of April and the guys over there wrote our name over there and charge us in seperate plan for 108$ for each of us and plus 20$ for kids club ,in 1th of may we moved to sherman oaks and during this time some guys stolen my credit card number form internet and my bank claim any purchase ,we went to van nuys LF fitnes on 5th of may and told them and we changed our plan to family plan and they charged us in my wife's credit card,today i saw my bank statements and i saw they charged me again ,at this time we are charge 2 times in seperate credit card,
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Review
#637027 Review #637027 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$344
Tags
  • overcharged credit cards

La Fitness in Pittsburgh, Pennsylvania - Told i was not allowed to show my girlfriend how to lift with me

I been with balleys since i was 15 yoa, LAF took over and kept my same terms and prices. All was good. I took my g/f there 4 weeks ago and signed her up. We go every morning to LAF in Pgh PA. I had back surgery 3-15 and not allowed to lift heavy or do any back ect. I go with my g/f and show her what to do and how to use machines and i lift a little as i can due to surgery. Was told today im not allowed to "train" people at the gym I explained she was my g/f and i was not a trainer but showing her how to lift properly. I was told that was training her. I was told i needed to lift with her at all times and not stand and advise her or encourage her. I pointed out 5 other couples doing the same as us and explained again about my surgery. Again told I was not allowed to train her??? so we have to go in seperate or pay them to show her ..is BS all they want is$$$
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Review
#636614 Review #636614 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

The location in Moreno Valley ca. Needs to focus on hiring young management with a future for healthy lives that would promote partnership with young adults hiring middle aged management/associates is not what will motivate people to join...
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Review
#635415 Review #635415 is a subjective opinion of poster.

La Fitness - Membership Review from Calabasas, California

2.4
Details
I grew up going to this club but the employees who work there completely ruined the experience. The front desk person gave someone private information from my membership and they use it to harass me now. Don't give real phone numbers, make sure you don't give them credit cards over the phone and if you can use a different address. Some of there employees even texted him to let him know I'm at the gym and he stood by the front intimidating me until I just had to leave.
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Review
#635153 Review #635153 is a subjective opinion of poster.
Reason of review
Poor customer service