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La Fitness in Toronto, Ontario - Rude staff

Every now and then when things break down, the staff appear upset that we reported, they don't greet you, they give you cold shoulder, there is no pin point ,just the staff having toxic relationship. This is LA fitness is located at Eglinton street in Toronto, we share stories among customers how rude and unwelcoming the staff is, when new employees come, they greet and smile at you, after a few days they catch up with the staff, they will stop greeting, the staff in general have a body language that they do you a fevour by allowing you to come and work out, I have never mate a customers they are happy with the staff.
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Review
#634635 Review #634635 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness in Wellington, Florida - Impossible to get rid off

1.5
Details
Once they have your bank account information they will continue to charge it even a year after you cancel your membership. You can try to cancel your account all you want but they will still charge you and hide when you call or go to the gym to talk to the manager. Stay away from this gym, they should close them down. Even my bank is having a hard time trying to reach anybody there to get this issue resolved. The one I am referring to is the one in Wellington Florida. Do not give them any bank account information or credit card because you will regret it.
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Review
#634025 Review #634025 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$377
Preferred solution
Full refund

La Fitness - Gym Atmosphere Review from Palmetto, Florida

3.4
Details
La fitness has great equipment. That being said, it is the most filthy gym I've ever been to. You almost never see anyone cleaning and when you do it's not well. The bathrooms are horrendous and the staff does very little. No one ever walks around racking weight or straightening up. The trainers are rude if you're not paying them( walk right through you stand in front of equipment you're using). I left youfit for la fitness and honestly, youfit was better. For $10 a month you got a clean gym with friendly staff. Common la you have such potential pull it together do some work and treat your patrons like humans.
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Review
#633446 Review #633446 is a subjective opinion of poster.
Reason of review
Poor customer service
Canceled my membership last week, but was still charged this week. When I tried to talk to front desk person that I accually canceled it with, he said I was lying...by the way my daughter was with me when I canceled, I asked to speak to the manager, she arrived...
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1 comment
FlakyPorcupine687
#1696497

I couldn't agree more. I do customer service for a living and am appalled - they are worse than AT&T and that's saying something!

Review
#633090 Review #633090 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Poor and rude manager
Reason of review
Poor customer service

La Fitness in Hamilton, Ohio - False charges

I am being charged $200 a month for personal training secessions that I am not taking. When I called to inquire about it I was told the person was out to lunch and would get back to me. That was three hours ago! Is my $200 used for he's extended lunch? When I signed up for personal training I was told that I would only be charged for the sessions that I had. If L A Fittness changed their rules they need to inform me so that I can cancel or agree. I have not yet reviewed my credit statements to see how far back the charges go but it is at least 2 months.
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Review
#632890 Review #632890 is a subjective opinion of poster.
Reason of review
I an not get my concerns addressed!
Loss
$1200

La Fitness in Missouri City, Texas - Filthy unsanitary gym

check out the bathrooms but wear protective outerwear. they took out all but two gym towel dispensers and the machines all have sweat residues on them. of course everyone there is on a free month pass so no one seems to care. watch out for Carl or herman(Facebook reviewer alias). he is as dumb as he looks and will lie lie lie to sell. sad this place used to be good when they opened and before the Carl problem. they just fired he only trained and properly certified yoga teacher they had. the other teachers r a joke. all the group classes are pathetic and very sparse compared to what is offered at other gyms. but since personal training and memberships are how they make money...they sell u on fake classes they "plan" to start and then strangely try to sell u personal training while u r waiting for the class to form. did I say liars.... personal trainers are poor rejects from other gyms or kids just out of college that can't find a job.
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Review
#632404 Review #632404 is a subjective opinion of poster.
Cons
  • Gym
Reason of review
Bad quality
Tags
  • New Gym

La Fitness in Wellington, Florida - BAD SERVICE

When I canceled my membership I was still active for a month when calling the company about being billed after I canceled I was told well you have been using the membership obviously I was I was still paid for another month since I paid first and last when I started. When calling to question why I had been billed i was told I would receive a call back which never came. When calling in I was hung up on and when calling back they let the phone ring several times and then answered with a smart mouth and were very rude. In the end a guy name Nick who works for the Wellington location would not supply his last name said he would cancel the membership for a refund. This location is very rude and not very clean. I have been there a month and feel like I need to scrub my machine before I use it. I strongly suggest anyone to not go to this gym ... try planet fitness all of the locations are respectable and CLEAN!!!
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Review
#631186 Review #631186 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
This is to complaint about the worst Operations Manager in your location in Golden Gate, Naples Florida. His name is Vince. I heard from other people complaining about him being rude. But I believe I've had the worst experience of all. Not only he screamed at me but...
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Review
#629166 Review #629166 is a subjective opinion of poster.
Cons
  • Poor and rude manager
Reason of review
Poor customer service
Preferred solution
Fire Vince for lack of professionalism

La Fitness - Personal Training Review

3.5
Details
Ok, I have been a member for over 3 years at LA Fitness with a the same trainer that is a master trainer which has inspired me and changed my life. La fitness corporate billing is absolutely annoying if they do not get their payments right away. That's my only complaint with them. Next time you need to read the fine print on the paper work. 160$ is for a minumium 4 sessions for that much. Well 16 sessions month with a contract is 880$. I know you must sign a contract if you go over more then four sessions. But do not bash the trainers there. My trainer is one of the most real straight up funniest people I ever met and has made me a different person.
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1 comment
Anonymous
#996160

Consider yourself lucky because many trainers are like most people simply working for money doing the bare minimum to get by. I've seen trainers that can't wait for the session to be over even become sarcastic, inattentive or bored out of their minds.

Some trainers can get away with that if their routine is well thought out and they pay attention to details.

Some trainers probably should be paying the member for the session.

That is a problem with corporate gyms is that the trainer is staff or a contractor and have no control over billing. Always find out how training works at any gym.

Review
#629059 Review #629059 is a subjective opinion of poster.
Reason of review
Problems with payment

La Fitness - Gym Atmosphere Review from Bothell, Washington

The staff at LA Fitness in Tacoma Washington on 6th Ave have poor customer service, are not allowed to change the channels to home sports, because apparently the management will get them in trouble, but it's okay to have the TVs on people shooting each other and killing each other more appropriate for teenagers and their parents to watch. This establishment is disgusting, and dirty the staff are poorly trained and nobody knows anything about customer service. Front desk employee Lindsey didn't even give me proper information on contacting to file a complaint, and not only that gave me a fake name. she is also good at rolling her eyes and giving terrible body language. I'm disappointed in this establishment, the locker rooms are dirty not because of one employee but because others are not helping them. And expect one employee to do all the cleaning and put all the weights away, whilel the front desk like Lindsay is texting on her phone and socializing with another employee.
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Review
#627269 Review #627269 is a subjective opinion of poster.
Reason of review
Poor customer service