Yolesmi R
map-marker Snellville-Grayson, Georgia

You guys charged me my personal training fee & you guys have been closed

I need you guys to refund me the money you charged on my account
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Loss:
$160

Preferred solution: Full refund

Anonymous
map-marker Pacoima, California

Charges

Hello, I noticed I am still being charged my monthly fee and I was also charged an annual fee. I do not know why Im being charged an annual fee, I believe this is a mistake. Can you please credit my account for both? my monthly fee charge was $24.99 on 3/15 and my annual fee charge was $35.00 on 3/15. Please make sure you do not charge me for April as well. Please let me know when these charges will be credited back to my account. Thank you in advance
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User's recommendation: Check your statements

Ozlem T
map-marker Lawrenceville, Georgia

Gym closed and i was charged.

No one answers. I was charged. I need to get my money back.
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Loss:
$58
Pros:
  • I want my money back
Cons:
  • No one answers the telephone

Preferred solution: Full refund

Deborah B Npi
map-marker Indianapolis, Indiana

No way dont go here

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I did not want to sign contract and I said I got id number that's all you need. LaFitness on Rockville road. Do not use my id number as you have no legal right to do so. The review are awful. charging seniors to cancel. This is a medicare program silver&fit and runs for one year only. I spend 2 hours on phone trying to get this solved. and files a grievance. I have names and numbers off conversation. I was due 365 days of free gym privliges. This was for my health. going per day is $4.00 so give me 365 days times $4.00 back if you run that id number. this is a class action just waiting to happen. taking adventage of seniors. running them all over the place then signing them up and billing there credit cards for future and past months memberships. OMG what a bad place. Don't run my id number so I can go to a better place. Awful, just awful
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Anonymous
map-marker Miami, Florida

Stop payment you are close

The la fitness is close for almost two months and you take the payments directly from my account. Stop. Paolo
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Rebecca W Dkc

The pool is way too cold for older people

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I took my mom for the first time. She said the pool was so cold she's not going back. She is 83 and I was really looking forward to spending time with her. I just took my friend tonight she's in her sixties. She couldn't even get no further than her knees in the pool. This is ridiculous. The pool needs to be at least 85 to 89 for older people . As for myself it is very cold. But I'm trying to better my health . I wish this company would please heat the pools better
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Pros:
  • Pool
  • Water temperature in the pool
  • Water temperature in the pool too cold
Reason of review:
I've been there three days in a row in the heat in the pool has not changed its at 81 to 82 degrees that's too cold needs to be about 86 to 89

Preferred solution: Heat the pool to at least 88

1 comment
Guest

Be careful is all can say I ended up with a fungus at the one I went to I would put my arms on the sides of the pool and lift my legs well the fungus started on my arms haven't been back paid for a year and lost money when I cancelled the contract

Anonymous
map-marker Tucson, Arizona

Freeze billing

I'm still being charged for my monthly...please contact me 520-401-****. I'd like to have my bill waived at this covid-19 time.
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Anonymous
map-marker Staten Island, New York

Adjustment on membership

I belong to the LA fitness in Staten Island, New York 10312 at Richmond Avenue. I would like to know if I will get credit for the two weeks they closed in March which occurs on my credit card monthly and will they stop the charge going on for the month of April if they are closed? Please advise me. Thank you.
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Deborah B Npi
map-marker Indianapolis, Indiana

Expect to be told you must sign sign off papers ru to have membership

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Expect to drive 20 miles round trip to get to a YMCA or L.A. Fitness
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Yessica E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Cancelled

QRPQQ7MZYVPI can tell by my many of attempts of messaging you guys you guys are still ignoring me and I do not understand why you guys cannot give me back my money that you guys took from me and my membership has been cancelled since October 21st 2019. I really would appreciate it if you guys stop taking money from my bank account this month you guy took money again.
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Loss:
$440
Pros:
  • Hours of service
Cons:
  • Old and deteriorating
Reason of review:
Order processing issue

Preferred solution: Full refund

Sore T
map-marker Upper Providence, Pennsylvania

Avoid the smelly pool

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LA at 19426 has a pool that is filthy, smelly, and foul. It is a feature item but it is enough to make you sick.
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Pros:
  • Free time avoiding gross pool and uncleaned lockers
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Joseph V Pkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Evesham, New Jersey

Stay away.

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Updated by user Dec 30, 2019

I contracted with LA Fitness because of the pool and sauna. All three clubs close to me had the pools down.

And Marlton even had the sauna down. No one seems accountable for fixing the problems.

Excuses no results. Corporate not cooperative.

Original review Dec 30, 2019
Pools are down and closed more than up especially. in Marlton, Mount Laurel, and Somerdale New Jersey
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Loss:
$170
Pros:
  • Good location
Cons:
  • Poor 3rd party pool upkeep and maintenance
  • Pool always closed and unregulated chemicals
Reason of review:
Pool service not provided as contracted for.

Preferred solution: Get clubs up to par. Gratis membership for a year or two.

Martin N Wzx
map-marker Phillipsburg, New Jersey

None if they address the problems

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Easton PA Spa has been dirty. Weights left all over. Showers cold for weeks. Locker room dirty. Slow to address these problems.. rebates should be offered for the spa and shower inconvenience.
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Loss:
$29
Reason of review:
Bad quality

Preferred solution: Price reduction

Marcel J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hollywood, Florida

Employee complaint

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I call LA Fitness this morning dispute a payment already made. there was an unauthorized charge on my debit card.
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Loss:
$15
Pros:
  • Front desk manager
Cons:
  • Management not properly trained
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Plainfield, Illinois

Disorganization constitute legal harassment

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Disorganization constitutes legal harassment, why do I see it as well I have been a member of LA fitness since the beginning every year when my renewal came up I paid my renewal payment and move Don this year 2019 Ive received 37 telephone calls from different area codes California Arizona Texas Chicago New York Florida and every single person who apologizes for harassing the living crap out of me. I have asked for their attorney and ask for their legal department I've asked for them to stop harassing me I would not recommend this organization to anyone and if I get a hold of the legal department they're going to wish the *** they like me the *** alone.
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1 comment
Guest

Technically you have done business with them in the past. So no call lists do not count. They have a true business purpose with you then it is not legally harassment.

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