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IM AT THE GYM IN THE MORNING AT 5 AND EVERY TIME IM THE LOCKER ROOM PAPER TOWELS EVERY WERE SHOWERS ARE DIRTY SOMEONES DIRTY OLD BANDAIDS ARE ON THE SHOWER FLOOR THE FLOORS ARE DIRTY ITS NEVER CLEAN FROM THE NITE BEFORE THE PLACE SHOULD BE CLEAN THERES NO REASON FOR IT...
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1 comment
Anonymous
#972257

La fitness in portorange fl has the worst manger named mark he caused us a problem a blamed me for it and was so rude he could use some manners im going to cancel because who need a company who would let such trash work for them He was the one who made the mistake to begin with and didnt no how to fix so he double charged us

Review
#609653 Review #609653 is a subjective opinion of poster.
Reason of review
Bad quality

La Fitness in College Park, Georgia - Safety Issues for my life

2.2
Details
The manager Travis King from Old National HWY in College Park LA Fitness is not concern with the safety issues of bags on the basketball courts. Every day the entire basketball court during the evening crowd with be filled with bags and shoes to easily trip on, or possibility of a gun in those bags. The players argue all the time about a play, I am concern one of those bags might have a gun and one day its not going to be pretty. The players are not forced to place their items in the lockers because he does not want to lose their membership. Wow, the manager Travis King prefer membership over safety. I am very disappointed. The customer service at the front desk is so unprofessional.
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Review
#606719 Review #606719 is a subjective opinion of poster.
Reason of review
Poor customer service
3.3
Details
My name is Sheila, Ive been a member of LA fitness for a month ans a half now (the one located on okeechobee and military, west palm beach FL). About a week ago my daughter was in the kid care at the gym and while in there she fell and hurt her arm, she began to cry...
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1 comment
Anonymous
#956588

They talk you into personal training just for them to take your money, made apple decision to do it and I pay cash the next day I went to cancel Matt in boss in stoughton said there not allowed to give cash but it has to be sent to a debit card that *** the same you payed should get back in retrieve

Review
#603720 Review #603720 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness - Personal Training Review from Fridley, Minnesota

1.4
Details
complaints made by members have been ignored/ disregarded. There appears to be no concern for customer service. 1. The pool is cold and has been for months despite numerous complaints to the club & corporate. People have complained of muscles cramping during use in the pool due to the cold temperature. 2. A door in the men's locker room was broke for months causing a cold draft in the pool area. It was fixed 1 week ago. 3. I was injured during a training session yet I had to continue paying on my training contract. I now have 16 sessions paid for that I have to use. 4. When my female trainer was promoted to master trainer I was told I needed to pay more per session or switch trainers. Due to personal reasons I will only work with a female trainer. The only other female trainer at this club is on maternity leave and would not return until my contract is over. The club hired a male to fill in for her. I was told I would have to go to another location if I wanted a female trainer. I have 3 months left on my contract and the 16 sessions I have already paid for. All other clubs are not convenient to go to like the Northtown club as it is one mile away and I do not have to drive in rush hour traffic to get there
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Review
#603289 Review #603289 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
The facility just reopened last week after being remodeled. I told the manager,S.Osborne that Bowie was a nicer facility. He told me that I didn't have to go to Greenbelt. Very disrespectful as I'm a senior citizen and I go to the gym for my knee replacement. He...
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Review
#603060 Review #603060 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

La Fitness in San Antonio, Texas - Lazy employees and stealing from customers

I joined on January 25, 2015. I signed myself and guest privileges, totaling to 49.99 a month. On February 2, 2015 I asked to have guest privileges removed from my account because I would not be bringing a guest during the times I was exercising. The employees at the front desk said it was taken care of. On February 25, 2015 my card was charged $54.19. I contacted LA Fitness and was told they had no information about dropping guest privileges from my account. I asked for a refund of the additional $20.00 and was told LA Fitness does not give refunds. I asked that the money be placed towards the next months payment and they said no. I was given an extra 30 days to bring a guest for free. That was all they could do for me. This is insane! I dropped the extra account because I had no use for it! Thieves is what they are. I am truly disgusted that a national corporation like this is going to steal from it's customers.
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Review
#602371 Review #602371 is a subjective opinion of poster.
Cons
  • Being defrauded
  • Customer service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
3.3
Details
All negative reviews covering this process are absolutely accurate, and while one might think the LA Fitness would improve their policies and procedures, one would be dead wrong. A couple of amplifying observations from 2015: 1) Should you wish to cancel, you will be...
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Review
#601779 Review #601779 is a subjective opinion of poster.
Cons
  • Cancellation policy and procedure
Reason of review
Poor customer service
Joined Stuart, Florida gym because my fiancé is a dedicated, long time fitness buff and member of this gym. The day I signed up we worked out together for an hour. Next morning, 2nd day of membership, we met up again to have a nice workout together. Not more than 10...
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1 comment
Anonymous
#956507

A lot of gyms go out of their way to make sure their trainers are used. In some respects I don't blame them because a so called professional trainer using a private business to conduct their business is unethical.

The gym bares all the expense and liability. The trainer can act like a gypsy going to gym to gym conducting their business.

That being said many staff and trainers in the gym industry locked themselves into it spending too much time and money on their body to the point where 'training' is the only thing they know. Some are professional and others are not. This is why many lack customer service skills and have huge gaps in their knowledge & experience.

A true believer will have multiple certifications, a degree and jump at any continuing education opportunities out there going to lectures, seminars etc. The trainer with one certification is there for a job, one they might not even like or are actually good at.

Review
#601189 Review #601189 is a subjective opinion of poster.
Pros
  • Equipment
  • Open airy facility
Cons
  • Customer service
  • Apathetic and scary staff
  • Management not properly trained
Reason of review
Poor customer service

La Fitness - Gym Atmosphere Review from Chicago, Illinois

1.0
Details
Hanover. Il location.... the 50 tv's I'm watching during my workout, the channels selections that management decides to put on, ALL THE TIME; mens sports, news, Machanic shows, what happened to MTV music, vh1 music channels, tips on health. The selections they choose now, is very unmotivating.. to go to a health club and watch the news with all its violence and a men's shows nothing about women, very discriminating against women. not to mention it's the oldest gym in the Illinois area all the others have been remodeled, rebuilt this one is disgusting nothing's been upgraded the rugs been there for about 30 years...not very happy with this location.
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Review
#598712 Review #598712 is a subjective opinion of poster.

La Fitness - Husband had an affair with a spin instructor due to instructor's play role

Spin instructor loves to seduce and manipulate males that are married….she teaches at la fitness at 5:45am in Maumee Ohio..Her many marriages and divorces has proven to be an ongoing history of self service and satisfaction…I now need to mend a marriage of 15 years with 4 children under the age of 12 due to a instructor who uses company time as her source of fun…while destroying families because her life is miserable……I seriously have no more words for this company but to take your job positions seriously and Promote Health not employees that are worthless in their pay
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1 comment
Anonymous
#984975

Tell 'em, sister.

Review
#598189 Review #598189 is a subjective opinion of poster.
Reason of review
Not as described/ advertised