Marnita H
map-marker Houston, Texas

Store clerk should be fired

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I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in Houston Texas around 9:30am. The clerk place my change in my hand and my finger touched his hand he jumped and immediately wipe his hand on his pants and stared at me like I was contagious! Tthe clerk was a young white male and I am a black female. I made a complaint to Nick the assistant director at la fitness and requested that he be removed from his position because he was racist. If he doesn't get remove then I WILL file a law suit against la fitness and Tropical smoothie.
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Cons:
  • Racist
Reason of review:
Racist

Preferred solution: Fire the racist store clerk

Donald C Wqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oceanside, California

Freeze your account while under repair and building closed.

Earlier this year Oceanside LA fitness pool and spa was closed for over two months for repairs. I am a paying member and consequently paid for nothing. I am 66 years old and can't lift weights anymore. Driving to other facilities is very inconvenient and cost extra money in gas. I should have been reimbursed but wasn't.
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Loss:
$40
Reason of review:
Poor customer service

Preferred solution: Price reduction

D G Mzm
map-marker Roswell-Alpharetta, Georgia

Horrible personal training experience

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Updated by user Nov 01, 2019

I was told I would get 3 sessions per week with each session being 1 hr long. Apparently in the system they entered 1 session per week for 25 min.

They lied to me just to get me to enroll. I did get the promises sessions when I went but for the 3 months which I missed due to being injured for the trainers fault, they are not ready to honor what they promised. They will only give me 22 sessions for 25 min. each.

It's a breach of trust. They told me they can't refund as that would mean taking money from the trainers but almost 3.mo that not a single trainer trained me so this chat.jold truth yet they won't refund me.

Original review Nov 01, 2019
Please do yourself a big favor by Not enrolling at the personal training session at this gym. All they care is for their commission and use unethical, dishonest claims to make you join. I will always regret throwing away my money at this training program and offcourse trusting them. They promise one thing and write something else in the contract to save themselves at corporate level. by the way, I'm sure they got enough commission but how far will this money earned from lies take you? I have Learnt a lesson and regret trusting them. And now offcourse I get to see their callous attitude once they get their money from you, they wash hands off their tall claims and sessions they promised you at time of enrollement and leave you to resolve your issues. Corporate is helpful but their hands are tied too and some do ask you to prove your claims! Wow! Not at all happy at the way my issue is being resolved by customer svc not having enough authority. Apparently LA Fitness doesn't care either it seems to find the best resolution for me! Thank you for all mental anguish and did I mention injuries while working with the efficient trainers? Bravo! Truly personalised to leave you reeling, hurt, upset and betrayed!
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Loss:
$600
Cons:
  • Lies at time of enrollement
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Lanoka Harbor, New Jersey

Beware

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Joined LA fitness for the pool only to have the state shut down the pool due to poor chlorine balance... (this was suppose to be salt water). It has been closed for 5 days. This is unacceptable. Why can't you hire someone to manager the pool correctly. I rely on the equipment to work at the club. Lastly I don't get credit on my account. I have to call daily to see if the pool has been opened. LA FITNESS very poor way of managing your facility.
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Anonymous

Bad contract, hard to cancel

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I'm not a fan of how LA Fitness writes their contracts for cancellation. According to them you have to cancel your contract 5 days BEFORE the next billing cycle or you have to pay for the next month.

Keep in mind you already had to pay the first and last month so they already got the last month out of you. To make it worse, you have to show up in person between 9am-5pm Mon-Fri (not the weekend) to cancel, or write a letter to the corporate office and mail it to them. Like, an actual letter, not an email. Who writes letters these days?

So you essentially have to take off work, drive there and cancel and time it perfectly so that you won't be billed for the next cycle and have two months of worthless membership instead of one. I tried calling their corporate office to see if they would give me a break and remove the last bill they charged because I missed the cancellation period by a week (hard to get off work). The guy was super awkward and just said "it's part of the contract" and just repeated that mantra. Zero customer service or satisfaction.

My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use.

Lastly, this place seemed dangerous.

I'd see a police officer routinely come in for what seems like no reason. I also saw a sign at the front saying "If you see these people (picture of people), inform management immediately!". Seems like they've had violent members in the past.

Overall, I wouldn't come here mainly because the annoyance with how they write their contracts.

It is essentially a scam in a way. I can cancel my cell phone service (over the phone too), my cable, internet and most other services instantly without a first month, last month, come into our physical location or write an actual letter must be done 5 days before the next billing cycle nonsense.

LA fitness sucks, don't come here.

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Loss:
$40
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Price reduction

Christine M Htr
map-marker Deerfield Beach, Florida

FILTHY pool

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La Fitness - FILTHY pool
La Fitness - FILTHY pool - Image 2
La Fitness - FILTHY pool - Image 3
Their pool has been consistently filthy, with trash floating in it, white tiles that are black from dirt, cloudy water, and a lining that is deteriorating. Stay away so you dont get sick!
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Pros:
  • Its nearby
Cons:
  • Staff who doesnt care
  • Filthy
  • Old and deteriorating
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

alexia c Zhh
map-marker Cincinnati, Ohio

False Job Advertising

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This company false advertises their salary and what job positions are posted on sites. Do not believe their "base" salaries that range from $35,000-$94,000. They will tell you a perfect story and once you are hired, let you know your base salary is $500 per month. Do not apply for this company.
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Anonymous
map-marker Roswell-Alpharetta, Georgia

Splash Safety Complaint

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I specifically joined LA Fitness because I need to use the pool for my physical therapy AND LA Fitness didn't allow anyone under the age of 14 in the pool. Now, half of the pool lanes are reserved for toddler Splash Safety for 5 hours on Monday, Wednesday, Saturday and Sunday. Firstly, this cuts my pool availability in half. Secondly, I chose this gym because I don't like sharing a pool with children who are likely to *** in the pool. Will be requesting a monthly rate reduction from corporate office, as my agreement specifically states that no one under the age of 14 is allowed in the pool.
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Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Michele D Qlx

FILTHY FILTHY...DISGUSTINGLY DIRTY

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I just moved to Florida. Went to LA FITNESS IN AVENTURA ON 207TH ST. I WENT FOR THE 1ST TIME THIS MORNING @5:30AM TO DO CARDIO.I WAS TOTALLY GROSSED OUT BY HOW FILTHY THIS FACILITY IS. IT SHOULD BE SHUT DOWN BY THE DEPT. OF HEALTH. I COULD NOT STAY THERE. I ASKED LADY AT FRONT DESK "WHY IS IT SO DIRTY HERE?" HER RESPONSE WAS "ITS AN OLD GYM" HA.. I SAID TO HER I'M OLD AND IM NOT DIRTY, AND I WALKED OUT. I WILL NEVER STEP FOOT IN THERE AGAIN
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Loss:
$85
Pros:
  • Location
Cons:
  • Cleanliness
  • Filthy
Reason of review:
Bad quality

Preferred solution: Full refund

MICHAEL S Kjt
map-marker Houston, Texas

Assault By Team Member

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To Whom It May Concern,

I’m composing this letter to explain an alarming incident that happened at one of your locations in Houston, TX. Before I go into an explanation, I want to first say how dissatisfied we are in the way this matter was handled, the disregard of policy, and lack of customer service to tenured members.

Monday 6/17, my mother Anette Smalls went to LA Fitness location 1555 Eldridge Pkwy/Houston Tx She has been a member at your gym for roughly 15 years and has been going to this particular location off and on for the past 10 years.

On 6/17, she forgot her LA fitness keytag but gave her phone number to the front desk to check in. The young man she checked in with was Adrian. As normal, my mother proceeded to follow her fitness regimen and decided to join a class. About 20 minutes into the class, staff member Brittany came to retrieve my mother.

She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked repeatedly why she is being asked to leave and still there was no answer other than “you must exit the premises”. The staff member then grabbed my mother by the arm to physically remove her from the class. The rest as you can imagine is a nightmare for my mother as she is not being given a reason as to why she is being asked to leave.

My mother called me to come and intervene.

After hearing her point of view of what happened, I was interested in understanding why she was being asked to leave as well. After speaking with the front desk and requesting to speak with a Manager, I also called the local authorities as this matter was now heightened. The manager Rendrick came and spoke with me and clarified to me what the proper procedure was for checking in and the mix up that happened. When my mother checked in with her cell phone number, she verified her first and last name.

As normal, she proceeded into the actual gym space. According to the manager who got the story from his employees, the extra verification was required because there was no picture associated with her membership. Again, my mother has been a member of LA Fitness for 15 years and going to this specific gym for 10 years. At what point was this photo an oversight that never got resolved by your staff?

The Houston Police came and your staff member immediately ran outside to speak with the officer.

Being a business owner, this matter was brought to management attention and should have been handled by management going forward. My mother still being mortified and emotionally scarred, tried to explain to the officer as to what happened. Your manager Rendrick helped to explain as well and a police report was filed.

I’m writing this to request for the termination of staff member Adrian and Brittany. The way this situation was handled was not professional by any means.

The physical nature of this was extreme and excessive. While I am seeking legal recourse, I am hoping there is action taken on behalf of your corporate staff.

Being a reputable corporation, I’m sure you will do what is in the best interest of your customer and provide training on how to handle these situations going forward. If the requested action is not taken, I will pursue legal recourse.

Regards,

Michael Scott

832-525-****

mscott2335@***.com

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Reason of review:
Poor customer service

Preferred solution: Termination of employees

4 comments
Rolf Xac

No to mention you are disgusting for wanting someone terminated.

Rolf Xac

I am sure they have her on camera being rude and aggressive so they will side with the gym.

Guest
reply icon Replying to comment of Rolf Xac

Think so to

Rolf Xac

I doubt she was innocent, she is not telling you what she did to have herself removed from the class. Must have been agressive.

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Anonymous
map-marker Northeast Tarrant, Texas

LA Fitness, Euless Tx drops Fox News

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October, 2019 La Fitness, Texas no longer shows Fox News but continues to broadcast CNN. Should this continue I will be dropping my family membership.
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Reason of review:
Bad quality
Anonymous
map-marker Westport, Connecticut

Membership

Previously I was able to pay by check which they only gave you 10 months. I recently visited my local gym considering to once again become a member. They will no longer let you pay in full for the year. Besides the salesman giving me his rehearsed speech. Which no matter what, your paying the fee with no savings. And first and last month up front seems sketchy. At this time I didn’t rejoin plus AC in the building is still not working at full capacity!!
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VV K Tea

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leander, Texas

SAFETY & EMPLOYEES

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SAFETY This is regarding your location at 825 W. Whitestone Blvd., Cedar Park, TX 78613. While moving from the Men's locker to the swimming pool, I had walked into a glass door and was rewarded with busted nose. I suggest that a red warning decal be fixed on all glass doors to minimize busted noses and foreheads. EMPLOYEES Found them to be quite amateurish and over eager to make you a paying member. When they learnt that I was a non-paying (Silver Sneakers) member, their interest suddenly evaporated and dropped me like a wet towel. Not a very good feeling.
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Reason of review:
Poor customer service
Keith S Nou
map-marker Newhall, California

Can’t cancel even for medical reasons!!

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Recently I got Suckered into signing up for the Personal Training, I went a few times, and then ended up in the Emergency Room for AFiB, which after was informed by my Cardiologist I should refrain from heavy exercise until further notice. I have been calling the Primary Location for 2 Months Twice a week, to speak with somebody, I’ve called Members Services, and have even sent corporate emails and none of them have replied, nobody’s called me back, nothing! I’m paying for a Membership to the Gym I can’t use, and My personal Training which I can’t use for medical reasons! Going into the GYM the people I need to speak to are never available, they seem to always be on lunch!!! This is unacceptable! And I can’t use my membership due to medical reasons! I’m about to just put a stop payment! These people are crooks! And they don’t give a *** about you, only how to get your money!
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Loss:
$600
Pros:
  • Location
Cons:
  • Lies from corporate
Reason of review:
Poor customer service

Preferred solution: Full refund

daniel s Iam
map-marker Toronto, Ontario

There has been no wifi for three weeks at keele and Dundas.

There has been no wifi for three weeks at keele and Dundas. What a pathetic service. Daniel
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Reason of review:
Bad quality
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