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1.0
Details
I signed up for a personal training contract at LA Fitness in New Tampa a few months ago, the salesperson was Bruno Temesi. I travel for a living, therefore I was going to sign up for a single session per week and use the accrued sessions whenever I was in town. Bruno...
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Review
#573786 Review #573786 is a subjective opinion of poster.
Service
La Fitness Personal Training
Pros
  • Cleanliness
  • Equipment
Cons
  • Being defrauded
  • Management not properly trained
  • Deceptive practices
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Price reduction
Tags
  • misleading
  • Deceptive Salesmen

La Fitness in Sugar Land, Texas - You have two many none members useing the fitness center

1.0
Details
I have heard it and seen it they are useing a members phone number to get in and your staff is letting there friends in to many kids you need to tighten up look at THERE I.D. i have been with LA 8 yr and your fitness center is going down hill LA FITNESS LOC. SUGAR LAND,TX HWY 59 AND CRABB RIVER RD. I have talk to your staff there and do not seem to care you should look in to it before you start losing persons that have been members for a long time that pay you every month.
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Review
#573782 Review #573782 is a subjective opinion of poster.
Service
La Fitness Membership
Pros
  • Equipment
Cons
  • None members are getting in free
  • Management not properly trained
Reason of review
Not as described/ advertised

La Fitness Membership Review

I wanted to purchase a membership as a christmas present. My 82 yr old Dad requires a pool to stay mobile. He is in florida and will be home in April until september. I cannot purchase a membership for that time frame-it has to start now. What about Gift Certificates??
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Review
#570794 Review #570794 is a subjective opinion of poster.
Service
La Fitness Membership
I moved more than 50 miles away from any LA Fitness club, which is all you are required to do in order to be excused from a personal trainer contract. I talked to the corporate office, identified which documents they needed to process my account cancellation, and...
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2 comments
Anonymous
#1011338

This has just happened to me!!! I've been trying to cancel my membership for a while, but ONLY the manager can do it.

Well, the manager NEVER seems to be there. So how the *** do I cancel this thing? By the time send in the form they will bill me again.

This is really unfair business practices that this *** manager always has an excuse for why he isn't there. This is ridiculous.

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Review
#570532 Review #570532 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Poor customer service

La Fitness - Membership cards

3.5
Details
I have been a member for over 8 years now and recently I found out I could use my smart phone to access my membership bar code for scanning upon entry. One day I used it and everything went fine. The next time I went in I didn't have my phone so I used the bar code on my LA key fob I have used for years. I was informed I can only use one or the other for security reasons. Security reasons? Your picture comes up whenever you check in so how is anyone scamming the system if they use one or the other keys to get in? Then I was told the software won't allow it. Please stop with the lame excuses and get your system updated or fixed so your members can use either ID for entry.
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Review
#570351 Review #570351 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Poor customer service
4.2
Details
I signed up for LA Fitness about a year ago with a couple of friends. One of my friends cancelled in March, the lady told her that she could continue working out until April 1st and she wouldn't be charged anymore. LA Fitness continued charging her for the next 9...
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Review
#569395 Review #569395 is a subjective opinion of poster.
Service
La Fitness Personal Training
Pros
  • Location
  • Trainer
  • Fitness classes
Cons
  • Over priced
  • Customer service
  • Employee treatment
Reason of review
Poor customer service
Loss
$291
Preferred solution
At least half since it was the employees fault.

La Fitness in Dallas, Texas - Lied about Freeze fees

1.0
Details
We had a huge credit ($300) and I went in to cancel. The woman there told me that it was a FLAT $10 to put our account on freeze. I came in two years later to finally cancel as we weren't going to be able to get there anymore and they had been deducting $10 a MONTH. They admitted they had the wrong email address and never sent out a paper invoice. When I called corporate, the guy said sorry but they weren't going to refund our money even though he admitted they had the wrong email address. I guess your corporate reputation is worth $200. I even asked him if he thought $200 was worth his company's reputation (to someone who was a good, honest paying member). I guess I shouldn't be surprised that there are almost a 1000 bad reviews here.
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1 comment
Anonymous
#915559

You mean that for 2 years, you never checked your bank statements! Sorry, I have no sympathy.

Review
#569103 Review #569103 is a subjective opinion of poster.
Service
La Fitness Membership
Cons
  • Being defrauded
  • Deceptive practices
  • Customer service
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund

La Fitness Membership Review

4.0
Details
So I I pay for my membership at La fitness and not even knowing I'm not allowed to play on the basketball court. They told me that a league have to play and why shouldn't I and every other person to be able to play any time because we pay for the sportsplex.
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Review
#568230 Review #568230 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Poor customer service

La Fitness in Renton, Washington - Services not rendered

1.8
Details
We paid ahead for our personal training sessions, for almost a year, I had suffered medical problems and didn't use them. When I called customer service they said the sessions expire in 30 days. How can I be told that I can't use them until I pay for them a month ahead of time, but lost them if not used. This is ridiculous! I lost $3000 to this company, paying for services that were never rendered. The customer service guy was rude and insulted me over the phone as well. They are rude, take advantage of people, and are a huge rip off.
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Review
#568180 Review #568180 is a subjective opinion of poster.
Service
La Fitness Personal Training
Pros
  • Trainer larry
Cons
  • Being defrauded
  • Customer service
  • Deceptive practices
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Deliver product or service ordered
1.0
Details
Ok in short these are my complaints. 1) Constantly being hustled by personal trainers who think that by insulting you they'll get a customer. 2) Front desk guy asking me out. I go to LA fitness to rain not to date. 3) Rude management n several ways. One of them is I...
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1 comment
Anonymous
#1238290

Try to anticipate the next time it happens and each time thereafter.

Turn your iPhone on to video. It will capture the audio and if properly positioned the video.

Take it to a lawyer and pursue it from there, including the Sheriff if necessary.

This is likely called sexual harassment.

A person on to this ***.

Review
#566328 Review #566328 is a subjective opinion of poster.
Service
La Fitness Personal Training
Pros
  • Equipment
Cons
  • Personal trainers hustling me
  • Limited hours
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • La Fitness Customer Service
  • La Fitness Personal Tainers