Anonymous
map-marker Highland Park, Illinois

Rude janitor,rude Manager

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am a member of La Fitness in Highland park IL this club does not have a recycling bin and i feel guilty to put the water bottle in the garbage can,i put it in a little space in the washroom area for cleaning people to recycle or dispose . one day the cleaning man or janitor rudely told me to pick it up,as if he is my boss. i did not want to argue or fight with him,I decided to complain to the Manager. Manager was angry and rude to me too and put the blame on me ,instead of talking to janitor and train him properly and teach him how to talk to customers,she is talking his side.That shows that the manager herself does not know or have not trained properly about customer and member service,and does not train employees properly. She does not accept that members pay for the wages of cleaning guy to clean,but cleaning guy can not tell the member to clean yourself. manager should resolve the issue and assure the members of good customer service,be nice and polite, but not in this club. sales man is also to pushy if you bring a guest,he forces them to sign up and rejects the guest pass with some excuses.
View full review
Pros:
  • Location near my house
Cons:
  • Staff
Reason of review:
Poor customer service
Anonymous

DANGEROUS GYM

DANGEROUS I was threatened by an african-american male member who frequents the boxing area. This is an individual who has a well-known history of creepiness, intimidation, and abnormal behavior, especially against those smaller in stature or those of a certain background. As a warning to other members, he is about 5'11", thick stature, dressed in basketball attire with large white headphones on. His tactic is to start smiling for no reason and ask to give "advice" trying to instigate a response during your workout. My female friends and colleagues felt extremely uncomfortable and avoids going to this gym, especially on weekends when this individual is around. After a verbal warning was given to this member, I decided to report this for my safety and possible further action to protect myself. Emily - the female receptionist was present at the front desk, and the other staff were nearby. I requested information on how to report this member to Emily. In return I was THREATENED by her, that any complaint that a member makes will be "noted" on their file. I immediately asked for clarification, to which she re-iterated that there will be a flag placed on the member placing the complaint suggesting that I was the problem. I walked away with a note in my possession which included a phone number to call member relations, on which I wrote this staff member's name, date and time of this event. I realized at this point that I did not need to expend any more courtesy out of my productive life to deal with this toxic culture within this gym. Concurrently, I noticed that the managers were busy loudly joking and laughing with the very man who had threatened me earlier. What a surprise. STAY AWAY Considering that the Milford, Orange, West Haven, Stratford, areas have dozens, if not hundreds, of gyms nearby that are well maintained, much more sanitary, offer far better hours, has actual management, and is NOT a safe haven for thugs and brutes consistently try their way against civilized individuals on a daily basis which not only isn't reprimanded but actually encouraged, there is no reason LA FITNESS in Milford is even a choice. The good, respectable members of this gym have been leaving in droves. This particular LA FITNESS is a prime example of how the corporate right hand has no clue what is occurring (and bleeding profits) at the consumer level.
View full review
Reason of review:
Poor customer service
Anonymous

John/Ron is the biggest ***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
At the Lake Worth FL facility John/Ron whatever he decides to call himself that day is by the far the worst manager/salesperson there has ever been. He looks and acts like a broke white thug and harasses people till they tell him they joined with someone else or stop coming and block his number. He is a pathological liar and a ***. I wouldn't join under him if he gave me a membership for $5 a year.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Hialeah, Florida

Worst experience ever !!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Worst gym I ever been.. First of all, the manager is very rude and most of the trainers are completely lost.. whoever is paying them for training should stop wasting their money seriously. I went there with my friend to train and they approach me saying I was training her when I was working out and doing the same exercises.. Another thing I find ridiculous is that gym members can't not use the battle ropes or equipment inside the training area if the equipment is not in use and forgot to mention most of the equipment is broken and you can't find dumbbells anywhere !
View full review
Reason of review:
Poor customer service
Anonymous

NO MANGEMENT

LA FITNESS in Wayne, NJ lacks any professional management. Those who sign up customers play silly games and take greater risk than they realize, and open the gym for potential litigation and poor review. They neither read or comprehend the agreement contract. We signed up an agreement to realize few hours later that we were misled. On the same day we signed agreement, I personally delivered the cancellation note to one of so-called manger, who refused to sign that he has receive the cancellation note, and his reasoning is that he could not make a copy of the signed agreement because at this location there is no copy machine. The cancellation is within the time frame in the contract fir full refund. Two day later, my credit card was charged for the full amount. So I called to ask to cancel the charges. Here is the response from whoever answered the phone: I should have cancelled five(5) days prior to the signing of the agreement. In other words, you cancel before you agree to join. If that what LA Fitness banking on attracting customers to join, they may as well close shop.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Absolutely was disappointing experience with La Fitness

I was given lays to sign-in for 3 years and paid in advanced. 1. sales guy told me I can bring in two guessed anytime 2. if i am not happy with them I can leave the place and they will pay me back and gave an example of if you used the place for 6 or 12 months and decided to leave they would pay back the rest. 3. I brought up the issue with the manager a week later he didn't help just said to get back with the sales guy! 4. locker room stink so bad that I go home with wet cloths after using the swimming pool. 5. pool so dirty that you can't see bottom of the it water is so cloudy and use of chlorine is improper and I get so much pain in my eyes and skins itches because of that. 6 . lots of broken equipments and overcrowded Ben
View full review
Loss:
$600
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Mount Prospect, Illinois

Cancelled my personal training seessions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

LA Fitness cancelled my personal training sessions without notification. I had 47 sessions left to use and i loss all of them, because they cancelled my training sessions without any notification.

Now when i try to book a training session it shows that i have "0" sessions and it says my membership does not qualify for training sessions. I paid for all 47 sessions which was directly withdrawn from my account, and when i wanted to cancel they told me i could not or else i would lose all of my sessions. I just want my money back because their contract seems fraudulent and nobody ever told me my sessions were gonna be cancelled.

How can i get help with this matter. I never missed a payment.

View full review
2 comments
Guest

If you call the home office, they can reinstate your sessions with no charge.

Guest

Did you get your money back? What was the solution?

View more comments (1)
Anonymous

They sell your contact info after signup

This review is more about the Corporation vs the location. BEWARE they sell your contact information to 3rd parties. Whatever phone number you share with them will get inundated with sales calls about 24 hours after you signup. I signed up two ppl, both numbers now get one to four calls each day from the exact same numbers/companies. Neither of us ever got sales calls prior. Just put your ex's phone number in there ;) And of course the junk email address you use to sign up for stuff such as this. If you do not have a junk email address -well then you are welcome! Cheers
View full review
Anonymous

Management is the worst!!!!!!!

The club is nice. One manager speciacifially is the worst person ive ever ran across. She is a slave ship runner. This lady Jennifer Bowden is very condescending she talks over people. she does not care about what other people think she does not care about the problems that her employees have. one club member referred to her as a "sanctimonious tartoos". there are rumors that she drinks on the job she constantly leaves for hours she lets employees do whatever they want. there's one employee in particular that leaves every day a few hours early with no recourse. she hires help that does not speak English or she hires minority help only and expects them to work crazy hours and do more than what their job scope entails. she does not pay the people that work for her wages that was advertised. everything is a crisis with her. I am confused at how she still has a job as a manager. if you ever have an issue you should never go to her. This is the most difficult person to work for. This is lloyd center la fitness in portland oregon. It wont do any good talking to corporate because somehow she intercepts complaints like they never happened. Fire this lazy woman immediately. Youd be doing your company a huge favor.
View full review
Reason of review:
Poor customer service
Joao Snq

Extra charging

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hi, There was campaign last month in LA Fitness at 9025 S Texas 6, Houston, TX 77083. My roommate registered and agreed to pay monthly 28$. My payment day is generally 24 or 25 of each month. When I checked my balance today, I noticed that LA charged me for 28$. I called the branch, the guy on the phone told me that because I am primary member, I am charged. First of all, anything has not been told us that I will pay his debt. If I will pay his debt, why he was charged 83$ at the beginning? Once LA charged him, why LA doesn't keep charging him? LA has his credit card info. Did I make a mistake taking a new customer to LA? Secondly, the guy registered my friend promised me to give a shaker as a result of membership. I reminded him a few times, but he ignored, then addressed me to the manager. The manager told me that I have to download the app and do it on there. The registering guy did not tell that I have to download the app. They took my time and lied to me, deceived me at the end. I want 28$ to be refunded and I want my shaker. Regards,
View full review
Loss:
$28
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous

Very bad disappointed

Totally disappointed with LA Fitness the location in 49 Street in Hialeah Florida poor customer service, place is dirty, machines are dirty ,the equipment always missing pins, totally displeased
View full review
Reason of review:
Bad quality
Anonymous

La Fitness Sanitary Conditions Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
La Fitness - Simple Review #1489275850
La Fitness - Simple Review #1489275850 - Image 2
La Fitness - Simple Review #1489275850 - Image 3
Clark NJ has turned into a filthy mess. This just started about 6 months again. Horrible service for the price
View full review
Reason of review:
Bad quality
Anonymous

Horrible company policy! Join a different gym!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been being charged a monthly fee of around $10 even though I cancelled my membership over a year ago & when trying to get that cancelled, they kept on saying I needed to go into the club! It was their mistake!
View full review
Cons:
  • Poor cancellation procedures
Reason of review:
Problems with payment
Truitt Yqx

Stold $30 from me.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 14, 2017

if they offered a free lifetime membership I wouldnt go there agin.

Original review May 13, 2017
LOUISVILLE KY. TAYLORSVILLLE RD. I moved & called to cxl membership a week before my next month dues is deducted from my credit card, i was told I had to print out a cancelation form & mail it to corp office. I told the clerk I didnt want to pay another $30 because I moved & couldnt use the gym. He said I could cxl with op mgr., so I drove 40miles & was she wasnt there. I drove back (by this time my pmt was due, I blocked them from taking more money from my cr card but I still wanted to cxl). this time I called to make sure she was there & when I told her I wanted to cxl she told me the only way I could cxl was to make a pmt. (They want to turn you over to a collection agency if not) so I paid the $30 bucks. Now its time to trash with friends, fb, bbb.
View full review
Pros:
  • Open airy facility
Cons:
  • Cancelation
  • Customer service
  • Rules for cancelation
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Orlando, Florida

Legioners disease outbreak lafitness

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gym is dirty and gross no cleaning staff to clean machines breeding ground for bacteria and diseases already outbreak in more than 2 gyms in Orlando area cancel your membership before u get infected u been warned spread the word!!!!!
View full review
Reason of review:
Bad quality
  • 1
  • ...
  • 62
  • 63
  • 64
  • 65
  • 66
  • ...
  • 157