Anonymous

La Fitness Membership Review

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Pay for a gym that taken almost a year to complete then they keep telling you that there going to open soon that was 4month ago freaking lie to your face
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Reason of review:
Not as described/ advertised
Kimoni Cxj
map-marker Wellington, Florida

Cycling classes LACKING

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On 10/10/2016 I attended a class at La Fitness Wellington Florida. I have been a spin instructor since the Bally days so I am picky but this was beyond anything I have ever seen.

I had left LA fitness bc the quality of their instructors and machines was lacking. I was lucky to join aprivate cycling gym which was great but then closed. When I moved to Palm beach we had a good amount of teachers but it seems that LA fitness pays so littel that we have to work with the worse and that is not fair to the many of us that pay 40+ a month. Place is dirty, bikes are rusting and to top it off an instructor by the name of Kate came in at 11:10 to teach mind you her class was suppose to start at 11:00 then she fondled with music for another 10 to 15 minutes..

there was a girl boxing and she took it out on her basically wanting her 5 person class to think it was this girls fault. If she had any professionalism she would have gone to her quietly and asked her to leave instead she walked around like a loonatic raving and cussing which we all heard bc she had her mic on. the class was very small obviously people know how unprofessional she is but with me I am paying so this is no excuse. LA Fitness please pick better instructors you are gaining a fast bad rating because these instructors think they can do this bc of how bad you pay.

This lady Kate told me that on FB that corporate said it was OK for her to come in late and do what she please bc she gets paid nothing. WOW just WOW... I am tired of this and the next time me and my husband will not come back.

Get this place in order starting with management! Thank you

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Reason of review:
Happy for another reason
1 comment
Guest

I have just stopped teaching for LA Fitness, I was teaching spin.

They pay the least in the industry! A good spin instructor will get paid $45-$55 per class, LA pays $12???

You get what you pay for.

It is the most toxic disorganized group of people I have ever worked for, just horrible. The main problem is they give people with zero education or experience fancy managerial titles, they then think they can say and do whatever they want.

They are rude, immature and very unprofessional.

I tried to convey this to their HR dept but sadly they all special needs people so are limited on IQ and common sense. All round a horrible organization and I have no idea how they stay in business.

Anonymous

Awful customer service

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My wife canceled her account in person on 9/20/16. She was told by the operations manager that everything is all set and the account has been canceled.

Last week when I was checking my card statements, I found out that they are still charging us. Went to the club and was told that the manager will call me. She never did. I called again and was told they have no record of cancellation and are not going to refund me.

Have heard about similar experiences with people living in the area. Wonder if its the one club where we go or general experience of everyone at LA Fitness.

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Loss:
$94
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Here is how I got rid of them for good: Call corporate and tell them you changed your phone #. Give them a number to wherever or just a random number.

Give them a different credit card too.

IF you just cancel your credit card they WILL find a way to bill your new one anyways, trust me this happened to me. Best of luck with these monsters.

Anonymous

La fitness Roseville, MN

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"Justin Larson" a rude and resist general manager in Roseville MN location. I had an issue to reactive my account and every time I ask him to resolve this problem he tell me that is resolved, but he was just laying, the last time I left my job during the day and I went in his desk to ask him why he can't do anything he ignore me and let me wait 30 mint after that he call the police to kick me out even I was nice and didn't do anything wrong .I was paying my monthly for more than two weeks and my account still inactivate .Really disappointed and irresponsible guy. I stop going to this location because of him this called a discrimination .
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Reason of review:
Poor customer service
Anonymous

La Fitness - Customer Care Review

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I enrolled my children in the LA Fitness gym (Golden Gate Naples Florida) Child care service for $30 bucks at month, that same day I was heading to the bathroom and one of my children was by himself in the hall crying and the person supposed to take care of him was talking to someone through the cellphone, I told her and she didn't care, she told me don't brind them I spoke with the manager and he told me that he will speak will her, I went back to do my exercise and like 20 minutes after I went to see how they were doing the woman was using Facebook the children were fighting and she was like nothing happened, they don't even have a registration form or something in case that something happened to the child call the parents through the speakers, they will give your child to anybody because they don't know who the parents are, Something needs to be done about this, people are paying for child care, not to be inside a room without someone caring about what happens to them. If this thing doesn't get solve I will switch the gym.
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Reason of review:
Poor customer service
Anonymous

Members

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I've been going to LA Fitness for over 2 decades. I didnt think i would have any issues with them til now. My husbands job require him to travel from different part of the states. My point is i've been going to LA FiTNESS I have one of those membership that allows me to use mult. gym through out the U.S. not once i've had issues til I started going to the one In Bloomfield, Mi. They started charging me 5.00 each time I went. I questioned them and i mentioned that i have one of those mult. pass. We're not staying here permananently. We're just here temporarily til my husband job is done. They(manager and corporate) said the only way for me to have the 5.00 waived is if i sign up again and pay the 100. Initiation fee. I questioned them about that. I asked them what if i give you my Michigan address will u guys honor it. Make story short change of address can only be waives once. They have all this hidden agenda/claws they neglect to tell u when u sign up wirh them.
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Pros:
  • Convenience
Cons:
  • Even at the corp level
  • Cancellation policy and procedure
Reason of review:
Problems with payment
Anonymous

This is absurd

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I am reading all these complaints and I have found the LA Fitness gyms in Delray Beach, both Boca locations and Deerfield beach to be amazing. The classes are taught by top of the line teachers, the people at the desk are friendly and helpful, the gyms are clean - some of the people here writing reviews here about cleanliness may have experienced temporary problems because people who come to gyms think their mothers are going to clean up after them!!! The cleaning people can't be there every minute picking up after you. I can't believe the tone of these reviews. These are excellent gyms run by highly trained and sensitive people. I have taken their fitness evaluations and found them to be very intuitive and right on the mark. I regularly take their classes, everything from yoga, zumba, etc......
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Reason of review:
Good quality
1 comment
Guest

Wow, you sound like someone who works for LA Fitness. I use to work at LA Fitness at the front desk and sold training memeberships.

I left bc I didn't agree with how they approached ppl to get a personal trainer. They wanted me to give new clients their free workout and I am not a certified personal trainer. I refused bc I didn't want to injure anyone. I then found out that most of the trainers get certified doing a weekend coarse.

Kinda dishonest. I've been a member there for over 10 yrs and I can say as far as my gym goes with the up keep and cleanliness- it's gone downhill big time. The carpeting is ripped up, holes in floor, weights never in the right places, equipment broken, they let ppl just loiter on the machines talking on the cell phone, it's become a teenage hangout, smells like *** as soon as you walk in, and they now they have swim lessons for kids in diapers. Ew.

The only reason I kept my membership was bc of the pool, not anymore. The ppl who work there are friendly, never had a problem with that, but I think you're just lucky. Plus, you live in Boca. My gym is in Hollywood.

Boca is a bit more 'upscale'.

If you don't believe it, drive down to the Hollywood location and see for yourself. Just bring a nose plug ;)

Anonymous

La Fitness Membership Review

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The training contract is very dishonest. They make you sign things you can not read. Do not ever sign on the small pad. Have them print the contract and read it. They are very dishonest. You will be stuck paying a lot of money.
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Reason of review:
Poor customer service
Anonymous

LA fitness turns their Pool into a community swim school???

To come into my LA fitness to find children in diapers learning to swim in my pool and sharing my locker room, is in my opinion one of the worst decisions this company has made. Had I wanted I to join the YMCA, or had I desired to be a part of a community pool, or to go to my own community pool in my development, that's where I would spend my mornings and afternoons. Allowing a Swim School idea to be created within the pool facility is very far off from the brand that I invested in. I love children like anyone else, but the point of joining an adult gym of this calibre is to escape both the family atmosphere and hopefully to be surrounded by a higher plateau of intelligence than found at the $10 gyms nearby. Having a swim school in my gym is both counterproductive and shows a complete disregard for the brand that I was originally sold on. How ***! All for more profits.! this company cares little for the consumer... the letter sent in response was placating and empty....people at the desk said it was a corporate decision, the letter sent says they will inform the regional manager of my complaint. I guess if they spin the *** in a circle I can just chase my own tail! Hope this makes you think before joining here
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Reason of review:
Not as described/ advertised
Anonymous

La Fitness - Customer Care Review

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The gym located in Conyers on HWY 138 in Conyers is a very nice location, on some occasions the ladies restrooms needed attention on a few visits I was very disappointed on nasty it was but its rare but still worth mentioning. Today I cancelled my membership with this gym mainly because of customer service. I rarely get acknowledged when I come in through the doors, the front desk rep sit & scans you in and won't acknowledge you with a good morning afternoon or evening. When you leave same treatment no good day too you, no thank you... or see you soon. Customer service is a big deal for me and I don't get a warm feeling walking through these doors. I've also have a membership with a local gym Alcovy Fitness & when I walk in the door I'm greeted by a rep at the front desk, some even greet me by name, when I've been missing for a period of time they acknowledge "where have you been haven't seen you in awhile ... Glad to see you're back" huge difference from La Fitness Conyers!!! I love when companies take the time to let their customers know they're important by taking the time to remember their names. La Fitness Conyers will likely NOT miss my 30.00 a month but I have the power to choose where I spend my money therefore, I no longer want to pay a company who can't even speak to me when I walk into their establishment. The part that was really disheartening was when I went in to cancel the manager Nicholas A who cancelled the membership didn't even say good morning... He asked why I was cancelling I said "the customer here" ... As I proceeded to give an example he said "I don't have time I have to go get my tire fixed" ... And he walked away but in his defense I will say this, I understand he had a personal situation this morning and he seemed rushed but here's his mistake he should have acknowledge that my concern will be taken seriously I would like to hear more but I apologize Mrs. Wilder I am experiencing a personal situation at this moment will it be okay to come met with me later today because we would hate to loss you as a member... I'm reasonable I would have said "sure" you never know he could have said something that would have changed my mind... But because of his lack of customer service we'll never know. If he's the leader of this location I understand why the other employees lack customer service.
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Reason of review:
Poor customer service
Anonymous

La Fitness Customer Care Review

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Guest pass for my brother! The sales person was very pushy and he also said " im not asking you for a million dollars" very rude comment! My brother turn around and left! Im still a member but i will leave soon! Such a shame! This happened in randolph NJ lafitness!
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Reason of review:
Poor customer service
Anonymous

Violent Custodian

Jersey Village, Texas location 2-21-17: Male custodian with vacuum cleaner encroaches me while dressing in locker room; actually uses the vacuum to clean the areas around my feet while I'm tying my shoes. I ask him politely to step out of my space. His reply is to take the vacuum extension chord and pop it around my neck! I tell him I am going to report him to manager and he says "good you do that right now I don't care". I take his pic to show manager and he gives me an evil stare and tries to push me then punches me in the shoulder with his fist as I leave the area. There are several witnesses. I immediately report to manager and he fills out an incident report. Aggressive custodians are a safety issue at this location.
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Reason of review:
Poor customer service
Anonymous

La Fitness - Customer Care Review

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Thought i would try the evening water Aquar excise Lucy the instrutor very good but her English is poor and not clear instructions in this pool area .I failed to put the water weights up on the side of pool and she chased me down in the changing area !!! Sorry didnt know her rules and saw nothing posted. Will not be going back to rhat class . Rude !! We contiune to so day and hopefully those well attended classes continue.But would like a varation of exciersise.
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Reason of review:
Poor customer service
Kaladin Qdy

Short Review on December&nbs-05:00;29,&nbs-05:00;2016

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Cancelled my membership at the enchanted parkway location, but I'm paid two months in advance. In the middle of working out today, I'm approached by a staff member, and told basically that although I'm paid up, I'll be harassed at check in every day until I leave! Don't waste your money there. Overcrowded, overpriced, snarky staff, and dishonest sales reps.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Short Review on March&nbs-05:00;04,&nbs-05:00;2017

They have clinton news network (CNN fake news) always on. They Should put fox news on instead.
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