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Trainers are not qualified. LA Fitness will not refund training sessions even if you have been injured

DO NOT WASTE YOUR MONEY ON TRAINING AT LA FITNESS. GO TO A CERTIFIED INDIVIDUAL TRAINER. LA Fitness says their trainers are all qualified but in my experience many are not qualified at all. I have been a member of LA Fitness for approximately 6 years. My last training session was in 2010 at which time a new trainer, first day on the job, had me doing too many reps with too much weight and my arm was injured. I have not been back to LA fitness for training because I have had several training sessions where the trainer was new to training and didn't have a clue what they were doing. I have been paying for my membership for 3 years so I wouldn't lose my training sessions and have 58 sessions remaining. I called to see if I could get a refund for the remaining sessions and teh manager at the corporate office told me that LA Fitness has never nor will they ever refund any training sessions. She said she would personally ensure I would be set up with good trainers in the future so I can use the rest of my sessions. In my opinion, they should ALL be good trainers and have to go through a regimented training program before going out on the floor to train.
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2 comments
Anonymous
#956613

I find it incomprehensible that to be a physical therapists that a masters degree and licensing is required yet to be a trainer maybe one certification and cpr training. Both frequently instruct on the same exercises and conditions.

Now would you rather have a therapist with 5-6 years study in their field or a physical trainer that might have passed an online program and got a cpr card.

True many gym rats know their stuff and have learned a lot over the years but too many have gaps in their knowledge, don't have full understanding of what they do know and frequently relied on cheaters drugs. Hate to say it but many gym trainers are there because they spent so much time on their body in the gym, buying supplements , gear and memberships that's all they know and all they can afford to be. They boxed themselves in, literally in many of these big corporate gyms to taking a job as a trainer.

The gyms don't care because they only pay the trainers a small portion of what the customer's paid.

I would make sure a trainer as a degree in any of the sciences, multiple certifications, some kind of medical experiences, a license and goes to every bit of training they can get. Are they a true student of the craft.

Anonymous
#759917

I got a trainer and stated I could not do single leg exercises, but he decided I did not know any better. Now I have a bad knee and 42 personal training sessions. They suck.

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#463638 Review #463638 is a subjective opinion of poster.

La Fitness in Chesterfield, Missouri - Sales is a lier

Was told because I was a long term member that in first and last was not neeeded only same month so pay as you go the. 5 days later see a double charge up 150 for a gym membership that's crazy and call in no body that's a manager work till about 3 and of they say there bussy and take 4 hours to give you a call back la fitness on Vanderbilt in Naples is a rob play 25 and go 2 small gym and not worry about paying 150 for a month of gym. Would not recommend thanks
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#462816 Review #462816 is a subjective opinion of poster.
I had the worst experience in my life in a gym in USA. This may be acceptable for third world countries, but should never happened in USA. LA Fitness at 19800 Hwy 99 Lynnwood WA send me a free pass online. The worst decision of my life was to go to try it out. On...
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2 comments
Anonymous
#769615

Contact jesse at king 5. I did today in regards to the same gym!!

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#460596 Review #460596 is a subjective opinion of poster.

La Fitness in Flora, Illinois - Personal Training/Cancelling

Had a personal training session scheduled. I ended up getting sick and needed to cancel the day of the appointment. I didn't plan to get sick but I was told by customer service I supposed at the corporate level that I need to deal with the gym's operation manager and that they need 24 hour notice so that the training slots can be filled by other clients. Just know when you sign up for LA Fitness overpriced training that your health and goals are not their priority! If you've ever worked with other trainers, trust me they are much better than anything you will get here! I was sick three weeks ago and lost $70 worth of sessions and it is still unresolved.
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#458607 Review #458607 is a subjective opinion of poster.
Loss
$70
I signed up for personal training and was told it would be 52 weeks, I said okay, but what I wasn't told was that after 52 weeks, they renew you to a month to month membership AUTOMATICALLY and no, they won't notify you when your year is up, you have to track it on...
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Review
#458390 Review #458390 is a subjective opinion of poster.
Loss
$250

La Fitness in New York, New York - North bergen nj location! sucks!

this place gets ZERO stars, not only did they push me and my sister into getting a trainer once a week but they rushed us into signing contract and neglected to mention it is a 52 week program when we said what we were looking in a gym was something monthly, then when we went back we cancelled the membership OVER THE PHONE and got into argument with the *** named GUSTAVO, and once over the phone they want to charge us another month claiming they never got the cancellation....DONT GO HERE they are unprofessional and only nice when they get you to give up money...they are scam artists!!!!!!!
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Review
#457935 Review #457935 is a subjective opinion of poster.
Loss
$1900

La Fitness in Dallas, Texas - Lied to for900 bucks when i was16years old

Was told i could sign up and quit whenever i wanted without having to pay anything to get out. The people just wanted my money.manager agreed i got lied to but wouldn't do anything since i signed the contract. . . Plus trainers never had time for me and just texted or talked to people while training me. Knowing i only get30min for training. I regret ever trusting la fitness ever. . . The only good thing was that they were fired. . . They had too many complaints So karmas a *** they deserved worse. . . Ill never do it again trust me please do.
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#457096 Review #457096 is a subjective opinion of poster.

Horrible service LANGHORNE LA FITNESS

First off the place is dirty the trainers are so unprofessional they are always late for sessions and spend too much time complaining. At the last minute you will be notified that you cant train due to whatever reason and for the first month they work well with the times you need after you are locked in all of the sudden you can never book an appointment and the trainers log in and cancel without contacting you. The customer service is horrible they must hire uneducated miserable people just looking for a check because nearly everyone is rude and "ghetto" I hate that I joined this gym I do not recommended Langhorne LA Fitness to anyone!
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#456423 Review #456423 is a subjective opinion of poster.

La Fitness in Stafford, Virginia - OVERCHARGES EVERY MONTH AND HORRIBLE CUSTOMER SERVICE

I have only been a member at LA Fitness for two months and both times I was overcharged. The first time the man failed to tell me I was being charged for last month and this month so he told me I would be charged 34.99 and I actually was charged 70. I was promised a reimbursement the second time and the rude and unprofessional manager at Orange County LA Fitness (9495972077) refused to give the reimbursement after it was promised and overcharged me once again.She basically pretended one of her employees never promised me this. They come up with every excuse in the book to overcharge you and to not refund you. They are a deceiving corporation and I would highly suggest if you don't want your money stolen to join a different gym. The quitting process is disasterous as well. They claim that you have to go to the center and do it there but I was also told you can only do it online. I had to call the main headquarters and complain so they finally let me quit over the phone but STILL NO REFUND. I will be taking this matter to higher authorities to make sure this company stops overcharging or stops getting business.
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#455962 Review #455962 is a subjective opinion of poster.

La Fitness in Stafford, Virginia - Unprofessional staff and every excuse to overcharge customers

I have only been a member at LA Fitness for two months and both times I was overcharged. I was promised a reimbursement the second time and the rude and unprofessional manager at Orange County LA Fitness refused to give the reimbursement after it was promised and overcharged me once again. They come up with every excuse in the book to overcharge you and to not refund you. They are a deceiving corporation and I would highly suggest if you don't want your money stolen to join a different gym. The quitting process is disasterous as well. I will be taking this matter to higher authorities to make sure this company stops overcharging or stops getting business.
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Review
#455953 Review #455953 is a subjective opinion of poster.
Loss
$200