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Worst experience I've ever had. Bad customer service, disrespect customers.

Of course they were really nice when you join the gym, and keep convincing you to join the personal training program. Adam even told me I could have heart disease when I become older at really high risk because I had 25% body fat. My husband was scared, so he asked me to join.

Before you join the training program, please read EVERY term carefully!!!

They wouldn't tell you that you will still be charged even after the contract ends. My husband went to the gym and talked to Adam, but Adam said we couldn't be refunded if our credit card has already been charged, so my husband called me to come. I told Adam "I feel like I am cheated", but Adam said he would call the police, because I was yelling. I didn't at all!

Probably a little bit loud, but far from yelling!!! Can you believe that? We didn't affect any other customers, and we still have the membership! I sat at the corner and talked with my husband to cancel our membership, also called their corporate to complain this issue.

During the call, I cried, but we were not loud, and we still didn't affect other customers. Again, Adam came and said he would ask us to leave if we keep "affecting" other customers. So crying is illegal at LA fitness? Or you can't say anything bad about them in their property (I just talked with my husband, didn't talk with anyone else)?

Otherwise, you will be asked to leave? Probably they are afraid of losing the potential customers because of some truths, I am not sure.

Reason of review: Pricing issue.

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Can't agree more! Adam was really unwilling to help me to cancel my contract after 6 months!

He was rude, and disrespect! He told me I had really high risk to have heart attack after even 5 years because of my body fat. BTW, I'm 120LB and 5'75, 25% body fat. I know I'm not quite slim, but I think at least I'm average.

Adam told me my body fat was too heavy, and it's dangerous. His attitude to a customer was really unacceptable!

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