Houston, Texas
Not resolved

Please let me begin by stating that I have been a member of LA Fitness since 2005, and have been very satisfied with the gym, in all regards. I regret to inform you of an incident involving my mother-in-law and me (both LA Fitness members), that occurred this week in the gym located at: 7620 Katy Freeway, Ste. 200 Houston, TX 77024 (Marqe).

I was in the gym located at: 7620 Katy Freeway, Ste. 200 Houston, TX on June 20, 2011 with my mother-in-law who asked me to join her in order to explain several of the machines. She joined another LA Fitness gym located at: 6386 North Eldridge Parkway, Houston, TX and went through the initial consultation with a trainer, but was not completely comfortable with the machines and was not impressed with the trainer's prowess (apparently he was texting on his mobile phone the majority of their session). I agreed to show her around the gym at the location that I attend (Katy Freeway) and give her some tips.

Mid-way through our workout together, a member of the training staff approached me and told me that he was "going to have to shut me down", as they "do not allow personal trainers in their gym, unless you are an LA Fitness employee." I politely explained to him that it was my mother-in-law and that I was simply helping her with the machines and that I was not being compensated or working with a "client." (I have a job in a different industry and will not be pursuing a career as a personal trainer.) He told me that it didn't matter, that I was training her because she was taking notes on a note pad, and that I needed to leave the gym. I asked him who ordered me to leave the gym and that I would like to speak to the manager. He explained that it was the gym manager that "made him" come talk to me, and that he personally didn't care if I left or not, but was "just relaying the message." I asked him to point out the individual who was the manager. He pointed me to an individual who was working at the front desk.

At this point, my mother-in-law was successfully embarrassed so she left the gym, and I grabbed my clothing from the locker room and approached the manager. I asked him why I was being told to leave the gym. He said that it was due to the fact that I was "training" in "his gym" and that I was conducting "illegal activity and not following the rules." I again explained, politely, that it was my mother-in-law and that I was helping her out and was in no way receiving compensation, and was not attempting to disrupt the activity of his trainers. He said, "I don't care, it is against the rules." I pointed out that many other members were working out together and chatting/using the same machines and he told me that it was different because they weren't "training each other." He then asked me if I would like to speak to the head trainer, who was not on sight, and I said don't bother, because I did not want to wait for him to show up. I then left the gym.

Not only was this action useless, unprofessional, and unfound, but it was extremely embarrassing and uncomfortable for my mother-in-law who was already timid about joining and working out in a large gym. I can promise that this incident did not add to her comfort level with the gym, and especially not its trainers.

I realize that the measly $25 per month that I spend on a membership is minutia for the gym (I do not pay for/use training services), and that they have no incentive in keeping me a member. However, they are running a business and their employees are disrespecting the gym's clients. I have no intentions of keeping my membership with LA Fitness; I too, have no more incentive to be a member.

In a complaint to the corporate headquarters, I wished nothing in return for myself, only an apology to my mother-in-law so as to make her understand that not all gyms and their trainers are sophomoric in nature. I have yet to receive this request.

Product or Service Mentioned: La Fitness Personal Trainer.

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you don't sound berry smart. you complain way too much.

sounds like you tryied to be a show off in front of your mother-in-law and got shut down by someone who knows what their talking about. thank God your mother-in-law didn't take your lessons and end up hurting herself.


LAF is building a new gym in Irvine and I was considering moving my membership from 24 Hr Fitness. As a senior who only recently mustered the courage and determination to wander among the "hard bodies" 30 years my junior to do what I can to improve my physical form, reading about your experience is a major turn off.

My experience with professional trainers, while limited, did not fill me with the confidence I need. Personally, I would feel more comfortable having my daughter-in-law give me some pointers, than asking a trainer to explain to me one more time what I'm supposed to be doing with a particular machine.

Listen up, LA Fitness, the boomers are retiring and have the time and money to spend on the facilities where we feel welcome. We are a huge demographic!


I use to work for this horrible corporation. I was teaching aerobics and someone asked me to show them one machine after class since her free session was nothing more than a sales pitch and some exercises that were not appropriate for her fitness level.

I was told I could get fired for showing her how to use the machines. And that i should send her over to personal training for help. I told the front desk she had already been there done that. They don't care about anyone.

I eventually left because of a boss that thought she was the second coming of hitler was belittling all of us and telling us that if we didn't like it we could leave, so I did. Just be careful, when you cancel, if you can get a new credit card issued or change your bank account if you can because they are known for charging you way past cancelation time and you will never see the money again. They don't even have a direct corporate #. Even us employees had trouble getting any help from California.

Good luck.

I hope they go out of business. I hope your mother in law will be able to exercise somewhere where she is comfortable.