La Fitness Phone Numbers and Emails

Customer Service Number:

  • (949) 255-7330

Customer Service:

  • (954) 418-3330

Media:

  • (949) 255-8280

La Fitness Emails:

Customer Service
Media
PR Inquiries

La Fitness Contact Information

La Fitness Website:

La Fitness Help Center:

Corporate Office Address:

Fitness International, LLC
3161 Michelson Dr Ste 600
Irvine, California 92612-4406
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 3:00pm

Saturday - Sunday: 8:00am - 12:00pm


Mailing Address

P.O. Box 54170,

Irvine,

California 92619-4170


Locations:

20940 West Road,

Woodhaven,

Michigan 48183


540 E. Rollins Rd,

Round Lake Beach,

Illinois 60073


3701 W. President George W. Bush Hwy,

Plano,

Texas 75075


Additional Fax Numbers:

+1-954-755-9935

+1-949-255-7377

+1-305-590-2162

+1-800-461-2517

+1-954-572-9129

+1-954-567-2733

+1-305-232-6033

+1-954-447-8972

+1-954-412-2086

Fax:

+1-949-250-9146
Claim this business

Customer Service Rating and Reviews

1.4 / 5
Bad
Cristina G Sup
Bad services
1.0

Too difficult to make a claim, I canceled the account and they still charged me. Terrible customer service.

Ana N Olb
Personal Training
1.0

I'm still waiting for someone to contact of an ongoing issue. I wouldn't recommend this company at all. Customer service at the gym level the worst. I have been basically robb of a lot of my sess...

Summary of La Fitness Customer Service Calls

4.7K TOTAL
CALLS
01:50 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call La Fitness Customer Service?

Payments and Charges Question:

  • “Billing”
  • “New Charges on my death wife”
  • “Billing account cancellation”

Activation/ Cancellation Question:

  • “Membership cancelation”
  • “Cancelar la membresía”
  • “Cancellation”

Account Question:

  • “In regarding to my frozen account”
  • “Problem with account”
  • “Freeze account”

Product/ Service Question:

  • “Membership”
  • “Membership issue”
  • “My gym doesn't fix broken equipment”

Request for Information Question:

  • “Check my gym status”
  • “Questions about membership”
  • “Need to talk to someone”

Staff Question:

  • “Rude staff”
  • “Complaint of a manager”
  • “A staff member threw things away”

Refund Question:

  • “Refund request”
  • “Refund cancelation”
  • “Federal way PT refund”

Employment Question:

  • “Employment verification”
  • “W2”
  • “Payroll”

Cards Question:

  • “Won't give me a barcode, trying to make me pay an additional fee for physical card”
  • “New card”
  • “Change card info”

Shipping and Delivery Question:

  • “Didn't get refund”
  • “I explained that my address was wrong and didn't receive a member card”
  • “Necesito el codigo de barras de mi tarjeta de membresia para poder hacerlo via movil.”

Return/ Replace Question:

  • Messages to LA Fitness senior agent Jay no returned my 5 message.
  • Changing home gym, why $120 just to change home location?
  • “See if i can change acct to someone else”

Website/ Application Question:

  • “App issues”
  • “Application”

Other Question:

  • “Member sho”
  • “Yj”
  • Customer complaint

About

La Fitness Terms of Service
To read more: https://www.lafitness.com/termsAndConditions.aspx
La Fitness Privacy Policy
To read more: https://www.lafitness.com/Pages/PrivacyPolicy.aspx
Top La Fitness Services

Membership, Personal Trainer, Manager

Top La Fitness Products

Facility, Account, Fitness Program

La Fitness Pros and Cons

Pros: Location, Location near my house, Equipment, Good up till now, Convenience

Cons: Customer service, Management not properly trained, Unprofessional, Rude staff, Unethical and fraudulent

Related Companies

Lifestyle Family Fitness, Pure Fitness, Global Fitness Holdings

Summary

La Fitness is a privately held American company. La Fitness is a chain of health clubs. The chain was founded in 1984. At the present time La Fitness consists of several hundreds of gyms. The company is headquartered in Irvine, California. La Fitness clubs are located all over the United States. La Fitness health clubs have cardiovascular training and strength training equipment, free weighs, fitness classes, personal training classes and special classes for kids. In addition, some La Fitness clubs offer a heated lap pool and whirlpool, full court basketball, racquetball, indoor cycling and sauna.

La Fitness reviews and complaints

La Fitness is ranked 45 out of 358 in Fitness Centers category

Area Served

USA, Canada, Worldwide

Payment Methods

MasterCardAmerican ExpressVISA

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