Dallas Mockingbird Lane LA Fitness unprofessional and insulting behaviour of the area supervisor
In March 2013 I bought a 2-month package for LA Fitness for my mother.We specified that she would be leaving the country once the 2 months end.
I paid 68 dollars for 2 months. However, 3 months later I realized my card was charged a 32 dollar fee on top of the initial 68 dollars. The sales associate assured us there is no contract and no association fee and rushed us through. We were not given a paper copy of the contract and did not put initials in the parts specifying we had to cancel it or continue paying.
Besides the sales associate said the computers were down to print us a copy of an agreement. When I came in to claim my refund the area supervisor Kamini Pather refused to provide me with a paper copy of the contract we are charged by, besides she was using unprofessional threatening conduct. She charged me a cancellation fee of 29 dollars on top of the charges we did not sign up for. I complained that when I used a swimming pool one time in that area I got a pink eye.
She replied that I got this infection from my newborn.It was insulting and referring to personal accusations instead of professional language.
Review about: La Fitness Membership.
Monetary Loss: $100.