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January 11, 2012

John BembaronLa Fitness, RVP Manager

Dear Mr. Bembaron:

I am writing you this e-mail regarding my problems and issues I have encountered with the transferring of my Bally Fitness Lifetime Membership #0011173043008 into LA Fitness.

On Saturday, 12/3/2011, I went to the Waterways Bally Gym located at 3455 NE 207th St Miami FL. 33180, like I always did for the last 13 years, I saw a note on the door stating that Bally Total Fitness was bought by LA Fitness. I immediately asked the front desk clerk what was going to happen to the Bally's longtime members like myself and I was informed not to worry because within the next few weeks, all of Bally's members were going to be transferred to LA Fitness.

On Saturday, 12/10/2011, I again spoke to the front desk clerk to see if they had transferred my membership to LA Fitness from Bally and the clerk stated that she could not find me in the system. I left her my name and phone number and asked her to have a manager contact me but not one ever did.

On Saturday, 12/17/2011, I again asked the now new LA Fitness Front Desk person to see if Bally had transferred my membership and she informed me that he could not find me in the system but that Bally was still transferring members to LA Fitness until the end of the month. I asked her that I wanted to speak to a manager and she took my name and phone number again and stated that a manager will contact me. When I arrived at home, I contacted Bally's call center myself and put in the request to have my membership transferred.

On Monday, 12/19/2011, the Operations Manager, Carol Thompson contacted me and I informed her that I had already put in the request on the 17th of December.

On Friday, December 23, 2011, I again went to LA Fitness and the front desk person checked the computer system and my membership had been transferred.I asked him that I wanted to speak to a Manager and he informed me that his name was Carlos Montiel, and that he was one of the Managers, and that LA Fitness had stopped accepting Bally's members as of 12/15/2011.I informed him that I had already requested to be transferred and at no time I had been given a warning or a time limit and he stated that LA Fitness could choose to accept who they wanted to be transferred. Carlos allowed me access to the gym and informed me that I can try again next week to see if I was put into the LA Fitness computer system. I went into the gym and a few minutes later, Carlos approached me and stated that he was going to send his Supervisors an e-mail and see if they can transfer my membership. After I arrived home, I contacted Bally's Call Center where they informed me that on 12/17/2011, they transferred my membership to LA Fitness and that the transaction was completed on 12/27/2011 and the case number for this transaction was #1238821.

On Tuesday, 1/3/2012I contacted Carlos and he stated that he could not find me in their system.

On Friday, 1/6/2012, I called and asked for Carlos but he was not available but Carol stated that she can help me. I informed Carol what I have been going through and she stated that to call her back in one half hour to see what she can do. I could her back later in the day and she informed me that as of now I was not in the system and that Bally did not transfer my membership.

On Sunday, 1/8/2012, I went to the Gym again and the LA Fitness Front Desk clerk stated that I was still not in the system.

On Monday, 1/9/2012, I get a call from General Manager Carlos Montiel who asked me to meet him at the gym because he had some great news to tell me. I informed him that I could not make it this evening but that I can meet him tomorrow night.

On Tuesday, 1/10/2012 I went to meet Carlos at LA Fitness Gym and he asked me to go work out and then see him when I was finished. After I finished my work out, I went to see Carlos. Carlos then proceeded to offer me the LA Fitness Multi Club Easy Start Option #3 for only $19.99 a month with an Initiation fee of only $249.00.

Mr. Bembaron, first let me explain to you that I am a highly educated person born and educated here in the United States not in a third world country. Did your General Manager really think that he was going to *** me into accepting a this deal making me think as if he was doing me a favor. This is a package deal LA Fitness offers to everyone. This to me was an insult to my intelligence.

Today, 1/11/2011, I spoke La Fitness Operations Manager Carol Thompson who informed me that there was nothing she can do for me. When I asked her if I could no longer entered the old Bally Waterways /La Fitness Club where I have visited for the last 13 years, she stated that yes. Unless I buy a new contract with LA Fitness, I will be prohibited from entering the club unless I purchased a new La Fitness Membership.

Mr. Bembaron, when I bought my lifetime membership in Clifton New Jersey, I paid $1300.00 for my membership with an annual due of $89.00 with the intent of making this an investment of a lifetime. With this membership, I was able to visit any Bally club throughout the country. I moved from New Jersey to Miami Florida over 13 years ago and have visited this club ever since. Now I am being told I could never enter the club again with my Bally's membership.

Mr. Bembaron, I am also aware that LA Fitness has been picking which Bally's members they want to transfer over. For instance, my best friend also bought a Bally membership when he was living in New Jersey but relocated to Miami 7 years ago, but his monthly fee is twice as much as mi was. Surprise enough, when he contacted the Bally's Call Center, he was informed that his membership was automatically transferred to LA Fitness. He then contacted LA Fitness and he was then informed that his account was active with LA Fitness and to continue making his monthly payments. It is not only wrong but also deceptive how LA Fitness has been picking and choosing which memberships they want to transfer over and which ones they don't based on monthly membership dues. This type of tactics is a form of discrimination on longtime Bally's members that purchased their membership at a great rate as a lifetime investment like I did.

Mr. Bembaron, I am requesting that LA Fitness accepts and honor my transfer from Bally Total Fitness at the rate of $89.00 per year the way it was intended to be. I have documents which I can provide you with, which details what my Bally Total fitness Contact is and insist that LA Fitness honors it. If LA Fitness chooses not to honor my transfer, I will have no choice to contact the Florida Attorney General's Office @866-966-7226 and the South Florida Better Business Bureau to file a formal complaint. Not to mention reporting this information to the media @305-795-2777 so that other people are made aware of the LA Fitness fraudulent practices.

Should you wish to contact me, you can call me at 305-450-5755 or e-mail me at rivera33181@yahoo.com

Sincerely,

Ricardo AKA Richard Martinez

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Anonymous
#427641

Attorney Eric of Philly Pa is taking my case. Thanks for those who helped me by referring me to him.

Anonymous
#427640

Attorney Eric of Philly Pa is taking my case. Thanks for those who helped me by referring me to him.

Anonymous
#411139

ALL BALLY AND LA FITNESS MEMBERS:

IGNORE THE BALLYSUIT.COM WEBSITE. IT IS A SCAM.

GO TO WWW.BALLYSLAFITNESSLAWSUIT.COM

ATTORNEY CHRIS COOPER WITH COOPER LAW FIRM HAS FILED A LAWSUIT ON AGAINST BOTH BALLY AND LA FITNESS.

Anonymous
#408881

Bob and Rick, I believe they bought all contracts that originated in Florida and Chicage. So if yours was not bought it could be because it originated from another state.

I read at ballyssuit.com that LAfitness is not accepting any more transfers as they set a deadline that passed.

Ballysuit.com chose the firm of attorney Eric Lechtzin 215-875-3038 who has sued both clubs in the past. His law firm is Berger & Montague (out of Philly.

Anonymous
#408672

Any idea how I can get access to the ballyssuit.com site ? It tells me that registration is disabled.

Anonymous
#408671

Any idea how I can get access to the ballyssuit.com site ? It tells me that registration is disabled.

Anonymous
#408601

Read my story again *** tom like I mentioned some people were transferredeven without having to do anything, others were not even when the transfer went through according to Bally, but La Fitness are refusing to honor it by saying that they cant find you in their system like they did to me and others with low annual renewal rates. I must have made over 25 phone calls to Bally and La Fitness since December 3, 2011, and the end result was I lost my membership.

Yours was transfered, consider yourself lucky.

Tom, don't assume that just because your membership went through and others didn't others did not follow up or do what they were suppose to do cause u r wrong. I bet if u were in our shoes u would feel differently.

Anonymous
#408464

Even if I can't read, I had no problems verifying my membership at the LAFitness website and them getting everyhting straighten out by Jill at LAfitness. You guys are way too smart to follow simple directions and think you know it all.

That is why you were duped by LAFitness locals and made you lose the deadline to transfer. I am not smart and can't read, that is why I did what the people that got the problems resolved did.

I am too dumb to reinvent the wheel...I still have my lifetime membership at the same renewal rate and can use any Lafitness or any former bally club. Go figure

Anonymous
#408417

Bob thanks for understanding too bad I have to deal with idiots like tom that does not understand our pain

Anonymous
#408412

Since tom can't read let us break it to him like a two year old contacted bally membership had been transfered la fitness don't see it in the computer, afterwards too late to transfer too bad me tom no longer a member of bally la fitness refuses to accept my low annual bally fee equals la fitness getting over like a fat rat but they make me a offer everyone else is getting equals they knew all along what they were doing by trying to sell me a more expensive contract.

Anonymous
#408406

Since tom can't read let us break it to him like a two year old contacted bally membership had been transfered la fitness don't see it in the computer, afterwards too late to transfer too bad me tom no longer a member of bally la fitness refuses to accept my low annual bally fee equals la fitness getting over like a fat rat but they make me a offer everyone else is getting equals they knew all along what they were doing by trying to sell me a more expensive contract.

Anonymous
#408400

I feel your pain. I had a membership with Bally’s for over 12 years and have been using one of the local clubs in Chicago.

I believed my home club was in Illinois. I contacted Bally’s and they are telling me that I am being transferred to LA Fitness. However I am not in the LA Fitness system nor am I in Bally’s system as a current member. They told me to call Bally’s at a special number 888 210-4725 then they tell me to call LA Fitness 949 255-7200.

I have called the customer care number at LA Fitness and they do not know what to do. The 2 local former Chicago area Bally’s clubs managers I have spoke to only tell me that LA Fitness did not purchase my membership and I would have to buy a new LA Fitness membership (with NO special pricing or deals).

Basically right now I am in limbo between the 2 clubs with fingers pointed back at one another. This has been draining on my time to resolve and I am feeling slighted as I had signed a lifetime membership with Bally’s locked at $79 a year.

Anonymous
#408095

Well you are not calling the right number. You can go to the site ballyssuit.com and get the names and numbers of the people handling the bally issues. You may be the smartest person in the planet, but if you had the common sense of a 3rd world person, you would not have done the same thing for more than a month without results, expect different results.

Anonymous
#407888

Tom u need clarity since u do not seem to be smart. All Ballys clubs in Florida have been converted into La Fitness as of December 1, 2011.

Anonymous
#407883

Tom needs to be the intelligent one to try to contact La Fitness Corporate and see how far it will take him. All calls from Corporate are routed back to the La Fitness club near you. Do your research before placing a comment.

Anonymous
#407795

"Mr. Bembaron, first let me explain to you that I am a highly educated person born and educated here in the United States not in a third world country."

Well from that quote you appear to be a racist bigot and not too smart.

You were supposed to go to the LaFitness site and verify your membership there yourself. You should have spoken with somebody at the CA offices of LAF not to some local former bally club. Best of luck to you and your highly intellegent mind.

You are too smart for your own good. Buy a full price membership, that is what you brainy guy need to do, and quit being a racist.

Anonymous
#407792

"Mr. Bembaron, first let me explain to you that I am a highly educated person born and educated here in the United States not in a third world country."

Well from that quote you appear to be a racist bigot and not too smart. You were supposed to go to the LaFitness site and verify your membership there yourself. You should have spoken with somebody at the CA offices of LAF not to some local former bally club. Best of luck to you and your highly intellegent mind. You are too smart for your own good. Buy a full price membership, that is what you brainy guy need to do, and quit being a racist.

:(

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