I had an disappointing and dismaying experience with Lisa, the manager of the New Tampa LA Fitness several months ago. My brother-in-law was in town, visiting from Costa Rica, and I wanted to use the complimentary 1-week pass for him.
They refused to honor it, since they knew he was from Costa Rica and he would be unlikely to become a member. There was no limitation on the pass, Lisa just flatly refused to honor it and would not give a reason why. She was unfriendly and unprofessional and the whole experience left a bad impression with me, to the point where I am considering cancelling my contract with the.
It would have been such a small concession to make, to honor their 1-week pass, and it would not have cost them anything. Really bad customer service.
Product or Service Mentioned: La Fitness Manager.
Reason of review: Poor customer service.
La Fitness Cons: Customer service, Rude front desk staff.