Disappointed I am a member of La Fitness, and has never had any issues. The employees are courteous, and always do their best to accommodate their members.
That is until today, after telling a friend of mine, how great this gym is, and that she should join, and basically marketing the gym, my high standards for this gym was dashed away. My friend and I entered this gym, I wanted to get a 10-day VIP pass so that she could enjoy the gym the way I do. There was a slight glitch in me getting the pass to her because I needed to have the first six numbers of my card on file. I asked Isiah if there was any other way to accommodate, he said that a three day pass, this did not work for me since I wanted her to have a great experience.
While trying to figure the best possible way to get her the pass, she needed to use the bathroom, I asked can my friend go to the bathroom please, he said that she couldn't until she got a waiver. I explained that she had to use the bathroom urgently to pee. In a nutshell, I should not have to share that she is unable to hold it. He said let me get her the waiver, I responded she needs to go it's urgent.
My friend was forced to stand there unable to speak, because she was afraid she would use the bathroom on herself. So, let’s put this into perspective, I am trying to get her to join the gym, because it's such a nice place, yet she can't use the bathroom quickly. So, member who come to speak to a sales representative, should hold their pee until a waiver is entered into the system. Is it me La Fitness or is something missing here.
You want members, or maybe you have enough members, no need for any little fish in the big pond.
Bathroom pass in an emergency. There were so many ways this could have been handled differently, but Isaiah didn't care enough to handle this situation differently.
Product or Service Mentioned: La Fitness Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.