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Update by user Aug 06, 2020
Company fixed the issue and I have been provided with full refund.
Original review posted by user Jul 07, 2020
Hello! I arrived at LA Fitnes in Clearwater where I was attended by Joseph Plant and we told him that we are foreigners, that we wanted to work out for two months, as we will be returning to our country.
That was two weeks before they closed Gym because of Covid.
He charged: registration fee, 2 months in advance and he warned at the time that we would not need to pay the annual fee, as we would freeze (we would only use two months).
There were undue charges on the card.
To resolve it, we had to go to the Gulf to Bay unit several times and speak to Mr Joseph Plant.
The first time, he asked us to call the central and besides waiting two hours to be attended, our problem was not solved.
We returned to the gym, and the attendant said they would refund the amount unduly charging.
I sent an email teo days ago to Mr Joseph because there was no return from him or LA Fitness emails and I was informed him that the annual fee would not be refunded,
The feeling of being cheated was great. I learned that the word does not count and in the next transfers, I will ask for it all by email or added to the contract.
Completely dissatisfied with the service.
User's recommendation: Do not step.
Product or Service Mentioned: La Fitness Pass.
Monetary Loss: $48.
Preferred solution: Full refund.
La Fitness Cons: Being assaulted and my concerns about this ignored by the staff, Sales memeber i spoke to, Not being notified renewal is due, Price.