Portland, Oregon
Not resolved
0 comments

I had a nightmarish experience cancelling my membership. I called to cancel two days before I moved and one day before my membership auto-renewed. I was informed that I could come in tomorrow, since I live across town and if the charge went through beforehand that they would refund me. So I went in first thing in the morning to cancel and they refused to refund the charge that they had promised to refund the the day before and assured me that I did not need to cancel the day before.

Needless to say, I recommend 24 Hour Fitness or literally any other gym, as LA Fitness thinks it is appropriate to drive revenue through through deceit.

Product or Service Mentioned: La Fitness Membership.

Reason of review: Return, Exchange or Cancellation Policy.

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