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LA Fitness has a new rule that you must have your membership card to keep your scheduled appointment with your personal trainer. If you do not have the card in your possession then you cannot keep your appointment and you forfeit the appointment because of the 24 hour...
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2 comments
Anonymous
#708308

I've had this problem before too, and it's total ***. They just have a loophole in their system for them to make extra money for people who forget their cards.

It's either you pay the few extra bucks for a new card or forfeit the $40 personal session.

It made me so pissed I ended up paying 10 extra bucks a month to go to the mom and pop owned gym down the street. I recommend you do the same, GREAT customer service, they greet me by first name when I walk in WITHOUT my gym card.

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Review
#322792 Review #322792 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
I had my Ballys membership since 1989 and the original club was in Wheaton, MD. I have been going to the Rockville, Md location for years and I live in Rockville,MD Lafitness have closed the Rockville, MD location and are allowing Member from the original Rockville, MD...
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2 comments
Anonymous
#484815

I have the same issue here in Los Angeles, CA. I even renewed at the $180.00 rate that LA Fitness charged instead of the $99.00 rate that Bally's previously charged.

When they opened the new location across the street from the old location and shut down the old location, I was told that my membership was no longer valid because I belonged to a "Sports Club" rather than a "Signature Club". Talk about a bait-and-switch!

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Review
#318635 Review #318635 is a subjective opinion of poster.
Service
La Fitness Membership
Loss
$1

La Fitness in Washington, District Of Columbia - Poor substitution for fitness class

May 8, 2012, i went to LAFitness (Flamingo Rd. Pembroke Pines, FL location, for zumba at 7pm, too bad the substitute for the instructor was not prepared and was a poor zumba instructor. Probably not her fault, but definitely expect that the club should have more professionals to call on. I have been a member for past 3 weeks. Tried to contact them via website, but website aborted several times. Not so happy today with this new membership. Unfortunately, my old Bally's membership is not being accepted by the LAFitness company. I never received any letter from Bally's!
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Review
#317283 Review #317283 is a subjective opinion of poster.
Service
La Fitness Membership
Loss
$35

LA FITNESS HORRIBLE CUSTOMER SERVICE

I LIVE IN DUNEDIN FL, AND I WORK IN MELBOURNE FL 3 HRS AWAY. OVER XMAS I ENROLLED BOTH TEENS OVER THE PHONE. I SOON REALIZED THAT IT WAS A WASTE OF MONEY AS THE TEENS WERE NOT USING THE MEMBERSHIP. AS EASY AS IT WAS TO ENROLL THEM OVER THE PHONE IT WAS IMPOSSIBLE TO CANCEL THE MEMBERSHIP. I CALLED AND SPOKE WITH THE MANAGER "AL" SEVERAL TIMES BUT I KEPT BEING BILLED. WHEN I CALLED AGAIN A NEW MANAGER "NICK" EXPLAINED TO ME THAT "AL" WAS NOT THE MANAGER ANYMORE AND THAT IT WAS A MANDATORY POLICY TO HAVE WRITTEN CANCELLATION DELIVERED IN PERSON!!! I EXPLAINED THAT I WORK IN MELBOURNE AND THAT I ALREADY TOOK CARE OF THE CANCELLATION OVER THE PHONE IN FEBRUARY. I ASKED TO PLEASE GIVE ME SOME CUSTOMER SERVICE! HE SAID THAT I WAS FREE TO CALL CORPORATE BUT THAT THERE WAS NOTHING HE COULD DO ABOUT IT AND NOT TO BOTHER SENDING ANYBODY AT THIS TIME OF THE EVENING (THE TEENS) BECAUSE EVEN IF HE WAS GOING TO BE THERE UNTIL 9 PM HE COULD ONLY DEAL WITH CANCELLATIONS BETWEEN 9 AND 5 PM. I WILL BE BILLED AGAIN IN MAY. I WILL NEVER EVER CONSIDER GOING TO THIS GYM AGAIN.
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1 comment
Anonymous
#478546

Try working for them, even though menbers pay apremium price for training the trainers are paid well below industry standard. I wish there was a way to run them out of NY

Review
#317067 Review #317067 is a subjective opinion of poster.
Service
La Fitness Customer Care
Loss
$100
I had a membership with LA Fitness with an auto withdrawal on a credit/debit card with my company's account. After sending a cancellation notice they kept withdrawing the payment. At that same time I noticed some debit payments that didn't belong to me and I...
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Review
#315497 Review #315497 is a subjective opinion of poster.
Service
La Fitness Membership

La Fitness in Washington, District Of Columbia - LA Witness not honoring Bally's membership

the same as others. i went to the gym this afternoon and i was told that my membership was expired and they will not honor my silversneaker membership which i had with Bally for 2 years. i asked about the membership price and was told i have to pay 2X more to re-instate my usual membership which i had had with Bally for more than 20 years. well 20 years of membership with Bally was broke when LA Witness took over. the club looks worst than when it was managed by Bally. i wouldn't go back there anymore. time for new club. javascript:ac_smilie(':p')
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Review
#314678 Review #314678 is a subjective opinion of poster.
Service
La Fitness Membership

Worst LA Fitness in America-West Haven, CT

I can't imagine a club any more disgusting than LA Fitness in West, Haven, CT. Showers are filthy-same garbage in the same spot for more than a week. Soap dispensers off the walls-4 of 8 missing on a regular basis. Same as showers- garbage throughout bathroom and locker room untouched for weeks at a time. If you didn't know better you would think it was a joke. Locker doors missing, ripped off the hinges, kicked in-7 like this for more than a week. Don't even think of leaving your gear in a locker! Keys and credit cards taken on a regular basis. Racquetball door broken-you guessed it-2 months so far-typical LA Fitness procedure. Get the costumer signed up, promise them the world, then yes them to death for anything and everything. Oh yea, I forgot to mention the cockroaches throughout the year! Management could care less! You get more of a response talking to a puppet!
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Review
#307127 Review #307127 is a subjective opinion of poster.

LA Fitness Austell Rd, Marietta GA

great Zumba and kickboxing instructors, the only bad news is that the classes are way to crawded, no matter what time you get to the gym people dont care and would take your spot if you try to drink some water. Is just crazy that nobody enforces the number of people in a room. The operations manager told me that the fitness room is up to 100 people but I guess sometimes there are 101 to many there. not to mention that it is a fire hazard. If you like to be kick and run over that is a great gym for you! A.M.
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Review
#304746 Review #304746 is a subjective opinion of poster.

LA Fitness lie

Sold a year long subscription to LA Fitness that I could use across multiple states and told I had a 30 day trial period if I wanted a refund. Two weeks into the membership, they announce closure of the Bally's (owned by LA Fitness) nearest my home and want me to use a LA Fitness further away. Obviously seek to cancel the membership, only to be told that the trial period is 7 days. They wont refund against the promise. Total BS. Made endless calls to management at the club for no one to return them. Visited the club and passed from person to person. Total denial.
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1 comment
Anonymous
#431136

Did you show them your contract where it states you had a 30 day trial period instead of 7?

Review
#294871 Review #294871 is a subjective opinion of poster.
Service
La Fitness Membership
Loss
$450

Contact La Fitness Customer Service

Mailing Address:
La Fitness
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

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La Fitness in Washington, District Of Columbia - Not managing machines

The facility on 12 Mile Road and Mound yesterday was very crowded. A sign is posted to limit your time on a machine to 20 minutes if people are waiting. There were 10 people in a row on the treadmills that were there before my husband and I arrived. After 40 minutes waiting, we left. People were sitting on the floor. Walking up the stairs and turning around. I spoke with 2 trainers and complained. The one said that they need to monitor this. Why don't they instead of just sitting doing nothing. I'm considering cancelling my membership and going to Lifetime.
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Review
#291498 Review #291498 is a subjective opinion of poster.
Product
La Fitness Facility