General Manager and Training Manager are not available, do not listen to you when you ask them a question or have any type of concern (after you have joined of course), parking is impossible, can never find a place to park. I paid for a trainer for one year 4 times a week (over $4,000/yr).
General Manager and Training Manager double up on the trainers so the trainer has to train two people at one time (within 30 minutes) causing the trainer to be late for my appointment. The club is very crowded and you have to wait for the cardio and weight machines. This complaint is not about the trainers or staff. They are excellent, at least the trainer I have worked with for the past 9 months.
If you want to complain to someone other than the General Manager or Training Manager, there is NOBODY you can talk to! I was told there is no corporate office. I was on the phone for over 25 minutes trying to find the corporate office and bounced all over the US. My membership is up June and I will not be signing up again.
Stay tuned for the result of me trying to cancel my membership with these *** Should be interesting.
Product or Service Mentioned: La Fitness Parking.