All people in LA Fitness is scammers. Name them: sales manager, field manager, front desk girl, corporate "supervisors". They are all work together to milk you out and charging you with membership fees that you're not getting. They will pass you to one thousand people until you fed up and hate yourself for signing that *** agreement at the first place.
Here is my story:
On July 31st, me and my son sign up for a membership for 2 people with a benefit of bringing guest for each member. We were concerned because from the first place, we noticed that the sales manager named Dewight don't put any description in our agreement. We expressed our concern to him and he replied, "I'm not gonna run anywhere.. there's no place in the contract where we can put that. So, if you have any problem accessing the club, you can always come to me. No worries" So, basically who else can we trust there beside an LA Fitness representative who sold us the membership?
So, off we go.. and use the membership without ANY problem for almost a month.
After one month passed, a week after our probation time ends (you know that all fitness membership have probation time of which you can modify or cancel your membership within certain period of time, but after you passed that period, you basically stuck to the plan); on August 28 for exact.. we started to have problem entering a facility. They mentioned that one of us is not on the plan, and it was me. They humiliated me as if I'm a thief who stolen someone's bar code to enter a gym.
So, we try to clarify that we have 2 people in the plan. They said their records only show 1 person is in the plan, and that's my son. So, we go to the initial branch where we sign up and they said Dewight who helped us is no longer working there, because he has done many problems informing false membership to customer. So, I take it as... they know that it was their fault, cos we were only victims. Then, I asked them to honor the membership he sold us. The branch manager said there is nothing that they can do about it, they give us 1800 number to call the corporate.
Then, I called the corporate office. Spoke to someone claimed to be a supervisor name Laura. She told us that she can't do anything because there's nothing in the contract saying what we're claiming. Then when I ask them, why it only happens after a month? We've been using it almost everyday, but why nothing happened during our probation period? Is it a chain of scam? Where no one mentioned anything during probation time, cos in those period we can still modify or cancel. Then after we passed that probation time, suddenly all problems come out? She completely shut up and just said, "I don't know why.. I'm not there."
What??? Of course you're not there. If you need to be present to decide something why don't the branch manager decide something for us? Why should we call corporate office??
She is definitely not using her brain when she answers my questions. She offers less to zero assistance in resolving the issue. She refuses to refund us the fees that we've paid.
I highly believe that they intentionally do this.
Why don't anyone mentioned anything during my 1 month time? While we were using the gym almost everyday? Why suddenly when probation time ends, the problem arises? Plus... we're only a victim of things that we don't aware. Why should we eat up the cost and pays for LA fitness employee's mistake of giving false information?
This entire business is ***... The building might look good, but don't let it deceive you.. it's only good for scamming people..
so, moral lesson: DON'T EVER LEAVE ANY SIGNATURE OR FINGER PRINT IN ANY LA FITNESS. THEY'RE ALL LIARS... CHAIN OF THEFT WHO ARE SUCKING AN INNOCENT CUSTOMER LIKE US.
Product or Service Mentioned: La Fitness Facility.
Monetary Loss: $300.