State: Florida City: Miami Clear all filters (37 of 1549 reviews match)
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1.4
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I’m been a member of LA gym & Signature LA for 2012 Someone needs from send Headquarters to inspect this Signature GYM 900 SOUTH MIAMI AVE STE 236, MIAMI, FL 33130 - (786) 718-1750 today I got there & the spray some much air freshener that we all had burning eyes the...
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Review
#1381653 Review #1381653 is a subjective opinion of poster.
Product
La Fitness Facility

La Fitness in Miami, Florida - Manager not caring for excessive heat conditions in class room

1.0
Details
I wanted to reach out being I had a very disturbing and ungrateful encounter with one of your facilities. On October 7, 2017 I went to the La Fitness at 9291 W FLAGLER ST MIAMI, FL 33174, it was for a special Zumba class from 3-5. Atmosphere was great, instructors were amazing and we were having so much fun. Until about 45 minutes into the class. It was getting extremely hot in the room there was no A/C. We were sweating a lot, drinking lots of water and having to stop a lot to catch our breathes. One of the instructors opened one door and held it open with a weight being it was so hot to let cool air inside the closed room; at that time manager came by and removed the weight and the door closed again. A few minutes later instructor went and put the trash can to open the door, again the manager came by and removed the trash can and took it with him. The instructor asked him why he was doing that and his replied that he was concerned about the other people working out, what about us so you are trying to say that you prefer to have someone passed out due to the heat. No one was complaining except the manager and he also went to say he couldn’t make the phone calls. Which I find a bit confusing because I went to where he was sitting while the door was open and he would be able to make those calls just fine with the doors open. At this point 1 of the instructors and another [person went and held both doors open to let air in. I myself had to stand near the door to get air because it was so hot in that room that there was not enough water to ease the heat. This is a HUGE liability to the company, can you image if someone would have passed out due to this, due to the in human of this manager. I paid to be in that class I was not there for free and I deserved the respect as everyone else in that gym, that manager all he did was insult us and degrade us as if we weren’t as important as everyone else in that gym. I request a full investigation and disciplinary action on this manager, I will not stop until this is settled. I will reach everyone I have to making sure this does not continue to happen.
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Review
#1112470 Review #1112470 is a subjective opinion of poster.
Service
La Fitness Manager
Cons
  • Unrespectable staff members
  • Unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
My friend and I got disrespected by la fitness employee Russel W. in Aventura location, Miami. Three month prior when I signed up Russel invited my friend to check the facility and then when she came back this is what he said: -he told her that she needs to pay $15.00...
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2 comments
Anonymous
#1202092

I love it when disgruntled customers post stuff here and get owned by the very employees they are complaining about!

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Review
#854029 Review #854029 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Poor customer service

La Fitness Zumba Class Review

Joined two years ago for Zumba classes. I had high blood pressure and zumba was great cardio for me. Lately at the southland and south Dade areas in Miami zumba has been a disaster! Classes are cancelled, not offered, and when offered no cardi work out.
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Review
#803920 Review #803920 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
La Fitness - Going to Stay Until Change
La Fitness - Going to Stay Until Change
Here is my experience and my effort to make change: For years I have been communicating with the Operations Manager, Cesar Hevia Jr., about the condition of the gym (equipment breakage and free weight area disorganization). I have even spoken with several staff as well...
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Review
#791249 Review #791249 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Pros
  • Potential
Cons
  • Read my review
Reason of review
Bad quality
1.0
Details
I just moved to Miami, FL and I signed up to the LA fitness at AMC sunset drive. I initially signed up to be a regular member and was given a complimentary fitness training evaluation. After the fitness evaluation, I was told to sign up for the fitness training...
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1 comment
Anonymous
#1057120

Don't pay them. It will not go against you on your credit. LA Fitness NEVER reports non-payment to the credit bureau.

Review
#724602 Review #724602 is a subjective opinion of poster.
Cons
  • Unprofessional personal trainer
  • Totally misleading
  • False misrepresentation
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

La Fitness in Miami, Florida - Trainers and membership

1.9
Details
a joke!!!!! honestly if you want to train as a body builder than good but if you want a healthy lifestyle just to workout don't waste your money. most of the time it is full with people. the trainers don't even help plus you have to pay 30 $ for standing in line until the next person finishes the machine. most guys and girl just stare at you... DONT GO TO THIS GYM IT IS A JOKE!!!!! i could have saed so much money than go to that horrible gym. i prefer youfit so much better. just to work out it is a perfect gym. and not much people go.
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Review
#664465 Review #664465 is a subjective opinion of poster.
Cons
  • Poor and rude manager
  • Talking down to people
  • Unprofessional
Reason of review
Pricing issue
Preferred solution
Price reduction

La Fitness Staff Review from Miami, Florida

3.0
Details
I wanted to joint the brand new La Fitness facility for me and my wife,but when i went in there to joint and talked to a guy name Billy,he explains to me about everything,i understood everything but then I told him that i have to talk it over with my wife than i ll be back,you know what billy so call the manager told me?He heard that before,liar always a liar,now after he said that do you really think for a minute that i am going to joints?No way in *** i m going to donate my money to a company that hired the employee like him.
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Review
#659300 Review #659300 is a subjective opinion of poster.
Reason of review
Poor customer service
1.2
Details
Well there are a littany of issues starting with the incompetent manager Ceasar. Many machines don't work and have been broken for some time. There are weights laying around everywhere while the entire staff sits behind their desks upfront BS-ing. There is no...
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1 comment
Anonymous
#1112759

Here is my experience:

For years I have been communicating with the Operations Manager, Cesar Hevia Jr., about the condition of the gym (equipment breakage and free weight area disorganization). I have even spoken with several staff as well as attempted to reach corporate which is almost impossible.

The main issues with the gym/management is the free weight area is always a disaster.

Sometimes there seems to be more free weights in the aerobics room then the free weight area. The weight plates are always all over the floor and the dumbbell rack is empty.

Because of the disarray it takes me longer to work out and have even skinned my shins because of all the land mines in the pathways.

I have sent several emails to Cesar advising of the unsafe conditions and extremely unhappy customers I have interfaced with and all he can say is that corporate wont allow for additional overhead or support. I explained to him that the LA Fitness near the expressway (5 miles down the road) is always need and clean and I am sure they are subjected to the same corporate limitations and demographics. Long story short there is no excuse and he needs to become more of an accountable manager.

Another issue that has been progressively getting worst is the cleanliness of the workout area and locker rooms.

When you first enter the lobby it smells like a sewer. As you go in the locker room there is an musty mildew smell. I know it is a men's locker room so there will be other smells but this is 5am and already smells bad. About 6-8 months ago there was a change in cleaning personnel and the new guy I have been witnessing for awhile now and yet to see him clean the bathrooms with any kind of disinfectant.

All he does is get paper towels from the machine and wipe areas of the mirror and wipe down the sinks. As this has progressed there has been an increase in odor, roaches and bugs in the shower. Additionally there is frequent trash left in the lockers and sticky residue on the work out floor. I did an experiment to see how long some powder will last on the floor in the locker room (tile floor) and it stayed there for 3 months.

I don't think the floor was ever cleaned but it got worn away. Needless to say I wear flip flops and shoes all over. I have told Cesar that I refuse to move since the expectation of their gym is to provide a safe, clean and organized gym. I am also taking the lead to be a voice of all the disappointed members of the morning dedicated work out people.

This problem is going to be fixed when Cesar addresses the systemic breakdown for good, gets removed from his position or an accident occurs and LA Fitness will be sued and the gym will close or change management/ownership. I suggest any potential customers avoid the gym for now until we can get is straighten up and safe. To all existing members setting for an unclean, unsafe and below expectation manager write reviews and post your issues. The more we get them recognized the more loss of business to the point corporate will have to investigate.

In the meantime I will continue to address this as well as find ways into corporate to bring this to light. "The definition of insanity is to keep doing the same thing and expect a different result"-Albert Einstein I am going to put this on every social media area possible.

Review
#637908 Review #637908 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Poor and rude manager
Reason of review
Damaged or defective
Preferred solution
Fire the manager and clean the place up

Contact La Fitness Customer Service

Mailing Address:
La Fitness
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

La Fitness Products and Services Reviews

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La Fitness in Miami, Florida - Corporate greed at its worst

Do not go to LA Fitness. One of the worst companies you will ever deal with. compassion? Forget about it. Customer service? Forget about it. I signed up for personal training with them a couple weeks ago. A week later, I lost some of my income because of budget restraints at work. So I went in to cancel my contract, since I no longer had an extra $1,500 laying around for personal training. And what do they say? If I want out of my contract I need to pay them $800. I attended ONE training session and they want me to spend $1000 to not have them train me again. And what do they tell me? "There is no one with the power to cancel your contract. No matter who you talk to, they are going to tell you the same thing. Your only option is to pay us another $800 on top of the $200 you already gave us." And they say this with a straight face. They say this like that is how every company treats you (charging you a fortune for NOTHING). Don't go here. Its sad that this is what it has come to. Charge people through the roof in exchange for nothing because you initialed a piece of paper saying you wanted help getting in shape
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3 comments
Anonymous
#708238

I Used to work at this *** company go to Wal Mart or Target or somewhere that sell visa gift cards then go online and put that gift card as you credit card info it will get you out of paying for the training and they cant send it to collections because they dont have your social security number there is nothing they can do about it this company needs to go out of business

Anonymous
#707709

Sorry about your situation, but a contract is a contract,legally binding.

Anonymous
#707727
@Anonymous

Yes it is. But a lot of companies care about their customers a little more than to stand behind an absurd contract.

A lot of them write in clauses for financial distress and other life changing events instead of trying to screw their customers out of money they simply don't have. I assure you that 800 dollars is way more important to him than it is to the multimillion dollar company.

1000 dollars for a single workout? :x

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Review
#443359 Review #443359 is a subjective opinion of poster.
Service
La Fitness Personal Training
Loss
$1600