'I write to you as a former employee who has indeed been victimized, not only by being let go for numerous non legitimate reasons but also by being continuously harassed by a sales manager who eventually threatened my job, in which case I was terminated three days later.' *insert of letter to HR I wrote* As mentioned in other complaints, HR does not do much when it comes to this kind of thing however if enough complaints are made then maybe we can make a change.
Robert Smith (MN LA Fitness) threatened my job and later I was terminated for ridiculous reasons after having several problems with him (I was told I was not the first too and that My OM has had several problems as well with him since she first started there.)
An incident occurred where a telephone inquiry's number was not working. Due to limited sales people (which happened a lot being that our sales employees would leave all the time making potential members wait and operations take the blame) I had to write down and enter a telephone inquiry and let them know a sale member would call them back as soon as possible, hopefully within the next ten minutes. Apparently the number that I had written down and put in the system was not in service. I was messaged via computer by the sales manager and told this. I apologized and let him know it was the number the member gave me, that I wrote down and which he had called form. Next the sales manager calls the front desk phone and talks to my OM, she relayed the message and I showed her his typed message and that I had indeed written down the t.i's information. Furthermore he calls upfront to talk to me and let me know and pretty much made it clear that I had made a mistake even though I wrote it down. …..
(DON'T even get me started on the issue of taking potential members by the hand and sitting them down and babysitting them, it was (SORRY I don't work in kids klub, NOT MY JOB!).... about how some lady refused to sit down and saw her mother in law feet away and went to go talk to her, even though I tried to stop her and offered, suggested and told her to have a seat while the sales person came to speak with her. MAYBE he should of just hurried the *** up instead of taking his sweet time staring at his screen, watching me do my job as he would say "˜incorrectly' and scratching his who knows what because he has nothing better to do. )
Next thing I know my OM is on the phone and very upset. It came to my attention that it was Dave or his boss calling since someone had clearly called in or sent in a text complaining. She let me know it was about me and next thing I know she is talking about how much I work, and the hours and clear ups I get. How I've had several problems with Robert and he threatened my job and that I am doing good working up front, etc. etc. The end of the day comes and my OM tells me she needs to talk to me at which time she proceeds to fire me. Apparently Dave and "˜secret shoppers' had been observing me in my first ninety days and there were several issues.
-not looking up and acknowledging every customer. wow! really? I offered to have my OM let Robert sit up front or stand near by and watch that yes I am smiling and mouthing thank you when they scan in if I am on the phone! I want to see them do that job, its already a fact that men don't multi task as well as women but I would LOVE to see them answer a phone while another one rings, with another call coming in on my same line, while trying to enter two people into the system for sales so they can get a membership and making sure they sit down, while trying to explain corporate policy on bills, canceling etc., while making sure that every member who scans their barcode is getting scanned in...cause after all we all know that most members blame us for not checking with us that they are checked in and are angry they aren't at their needed number of times for insurance reimbursement.
I was told I was too aggressive once during a clear up while I was getting terminated yet also that I was not getting enough clear ups for the number of hours I work..how is that possible? Contradiction!!! I had 10 in one day while other employees would not even have 10 in a month. (and yes to a certain individual sales person: I did make more than you that day….I am honest and helpful and kind and legit about doing my job and not hiding things and not harassing others, so get off me already!) I never was mean to anyone on the phone...I let customers swear and scream and blame me for their declined cars because I work and represent this company.
My resume states all my previous sales jobs, I've had nasty customers before, numerous occasions for getting blamed for things and rude customers trying to file complaints because I was following policy and not what they wanted me to do…. It's nothing new, I am good at customer service and trying to work with people, so f*ing sue me!
-yet my favorite part of being fired is that there was no legit reason, it was a multitude of tiny issues which all lay out to a certain someone being close with another certain someone who threatened my job and did not want me there because I REFUSED to put up with his immature and power acting harassment. I was hard worker, 6 days a week, making the club lots of money (which yes is one of their goals)....too bad you believe those who lie, falsely accusing others and cant see the real issues going on and how some people who really are honest are trying to make an honest living by doing the right thing.
a concerned, and upset former employee
I did love this job while it lasted, and looked forward to learning OM's role in hopes of someday doing the job.... too bad that will never happen, I've moved on!