La Fitness whats up with your billing dept. I signed up on certain guidelines, must take billing out on the 17th each month.
however you just over drawn my acct. -$200.00 not incl. bank charges of $200.00 because you didn't do what we agreed to 5 different hits on the 12th at $25.00 ea hit in overdraft fees 1 1/2 mo ago I cancelled the accts.now you say i need to fill out a form the 10-15 people in your dept could have said something earlier instead of "its cancelled!" Such an awesome facility in valencia and helpfull staff thats all great but billing needs revamping- you lost this customer with 5 family members (thats 150.00 per mo. of revenue!) thats bad business!!!!
on a technicality I would of come back but nothing has ever come true billing wise ok its 29.99 per member per mo.
then why does my acct show 27.99,34.99 29.99 74.99 how do we as customers keep track of that? Fix this problem corprate or lose everything what a shame!
Product or Service Mentioned: La Fitness Facility.