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My daughter and I were leaving LA Fitness and she dropped her IPOD Touch. A girl ehind us saw us and picked it up.

She tried to stop us but only had a towel on and could not come past the dressing room doors. She then gave it to hte General Maneger and had him put it in hte safe! We noticed it two days later when we were going back to the Gym. We asked several people and so Many heard of our story.

The woman who found it said to me " I found it but you were not the one who dropped it she was a blond" I said "yes that is my daughter. Where is it?" She had given it to The General manager and he put it in the safe. He said he does not have the key only the operations manager had it. So we had to wait another day for her.

Then we were informed that she trust an assistant manager with it also. Long story short. They gave my daughters IPOD Touch to someone else, did not even ask what kind of music was on it or anything. The company REFUSED to reinburse us and said it was our problem.

Even though it was in their hands and in the SAFE. They did Not do all htey could to see if hte person they gave it to was the right one. My daugher canceled her membership and we have since canceled ours and they did not even care. Very unprofessional and RUDE also.

I will never join another gym and will tell everyone I know about LA FITNESS.all they want is your money. They do not really care about you as a person at all!

Location: Everett, Washington

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Guest

I read though these complaints before and thought they were just ramblings of a dissatisfied customer until I began experiencing the same customer service. It seem the people at LA Fitness are trained to be deaf on complaints, missing on service and only care about bottom line.

Guest

i totally agree -- LA FITNESS does not care about you, who is their paying customer, once you sign on the line! ANY AND ALL complaints have fallen upon deaf ears!

Two different employees at the Universal City location have taken my belongings (shrug, mints, keys, you name it!), thrown my full water bottle in the trash, and left other trash and empty water bottles for their respective owners! How kind of them to take my stuff directly under my nose, throw a FULL water bottle in the trash, yet leave paper towels and empty water bottles (i.e., REAL TRASH!) all over the gym! If their employees are THAT terribly bored, then, please, by all means, go CLEAN OFF THE THICK SWEAT THAT'S CAKED ON EACH AND EVERY MACHINE instead of walking around aimlessly, taking members' belongings, apparently not being remorseful about it, and LEAVING THE GYM BEFORE CLOSING and before the employee was supposed to clock off, leaving me without my belongings because they probably snagged them!!!)! No remorse, no professionalism when confronted --- completely unprofessional, irrational, illogical, UNACCEPTABLE behavior!

Called corporate to complain about this, my car and other cars getting broken into, absolutely NO AIR circulating in the gym during evening/night-time hours (in fact, they had HEAT blasting through the vents, which is significantly unhealthy, is a breeding ground for germs, and ABSOLUTELY NOT conducive to working out!!!!), horrible weekend hours (8 p.m.!!!!!!!!!!!!!! Did a 21-year-old determine these hours?? hey, it's the weekend! Be done with the gym by 8 p.m.

and then go party!!! hee haw!) $35 dollars per month for a *** of stress, unprofessionalism, disgusting/dirty machines, theft, rude employees, *** hours, car break-ins, equipment that is always out of order, ants (yes, they also had ants and were told about them and, once again, NOTHING WAS DONE!), etc.! and the employees there have the audacity to harass me about bringing in family members, friends, etc., to join the club!?!?!? I would NEVER, EVER, EVER, EVER be that dumb!

In fact, I will always, always try to stop anyone and everyone i know from joining! If you join, don't say you weren't warned!

You will regret it! I have been to many gyms throughout my life but this one, BAR NONE, is the worst ---dirty, unprofessional, thieves (belonging and your money!), locks in locker room get cut off and belongings stolen, psychotic employees who live in a get-rich-and-i-dont-care-how-the-customer-is-treated, selfish, egotistical world that is known as LA FITNESS!

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