After having my service animal hit by the LAFitness staff and being told I was not wanted or allowed in the Delray Beach LAFitness with a service animal, I went to my normal LAFitness in Boynton Beach but the normal staff was not there. The new staff, I have never seen before, told me that a family of 7 cancelled there membership because I filled my Service Animals water bowl in the drinking fountain.
He told me to take her to the men's room to get water or leave the facility. I then went to the (other?) manager and he said 4 people, then he changed that to one person had a complaint. Are these new managers? or are these people affiliated with the manager of the Delray LAFitness?
I do not understand why I am being treated like an outcast by LAFitness managers who I have never seen before, when the managers who know me and my service animal treat me with the same respect that everyone deserves? I need something in writing from you if you will address this issue prior to my next steps. The managers Jason and Jaime, and all of the normal staff at the Boynton Beach LAFitness have taken the time to introduce themselves and discuss the necessities of having a service animal in the gym. Everyone else displays ignorance and disrespect towards myself and my service animal.
Do you train your managers or hire them based on some skill? Please let me know as soon as possible so I can decide if you are the gym for handicapped people or if they are not accepted at your facilities.
Product or Service Mentioned: La Fitness Membership.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.
La Fitness Cons: Handicapped not allowed, Management not properly trained, Service animals not allowed, Disrespected.