Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

My handycap son joined gym paid member ship them was billed additional 5 dollars each time he went to workout. After I brought it to LAFITNESS management they refunded my account.

Then this month Feb. 2018 the gym attendant told him the the card he provided was cancelled which was not true it valid up Sep 2018. Being handy capped the gym is taking advantage of his handicap condition. Spoke with manager at Santa fe springs gym Stefine who refuse to provide her last name.

Stefine no last name said the gym was in the right. I spoke with Stepine 3 months pior about the 5 dollar fraudulent charge and she said everything was good to go for him attending the gym.

I feel LA Fitness in Santa fe Springs Ca. On telegraph road is insensitive to Handyca0 people.

Product or Service Mentioned: La Fitness Membership.

Reason of review: Pricing issue.

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