Houston, Texas
Customer service
Diversity of Products or Services
Product or Service Quality
1 comment

I just had a baby and decided i would join the gym that was near my work, more convenient to work out before work. I chose LA Fitness as it was less than 5 minutes from my office.

As soon as i walked in i was sat down and told if i wanted results i needed to get going and join today, they would waive their regular fees as a part of a special (which they did NOT as i checked my CC statement about a week later and i paid well over $300 as a "fee" to join) I was then told i needed to add additional costs to the regular membership to have access to the club near my house and they said it was a difference of just a "few dollars" checked my CC statement again and apparently a few dollars is $25.00 to them. i was FURIOUS, then i was told i got a free assessment with a personal trainer and i needed to book that now... so of course i did for the next day where i was quickly "assessed" and told i was extremely out of shape and needed to hire the trainer or i would not be getting the results i wanted... he told me they would once again waive their fees (which ONCE AGAIN THEY DID NOT...

they actually charged me about $540.00 this time!!!) then it would only be about 80 extra each month and i needed to pick how many training sessions i wanted, i said i wanted to do the 6 month program and he assured me i was not going to get results and i was wasting his and my time, that i needed to do the 1 year term so i agreed, at $80 a month it didn't seem that bad... NO...after looking at my contract while trying to cancel it was $440 a month and about $80 a SESSION!! I WAS FLOORED. i have been trying to speak with someone about this for weeks now as i've been trying to cancel and have been given the run around!

i want my training AND gym membership cancelled ASAP and I WANT MY MONEY BACK!! I feel completely taken advantage of and scammed.

so disappointed as i was very excited to start a new chapter of healthy living in my life!! Highly, HIGHLY dissatisfied with this "business"

Product or Service Mentioned: La Fitness Fitness Program.

Reason of review: terrible customer service.

La Fitness Cons: Horrible customer service, Totally misleading, Very uninformative, Unprofessional, Harassing.

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Any place actually but never trust what is verbally promised. Always look for it in writing.

Unfortunately you will have to read the fine print as well.

Always ask for a fee schedule or see if it's clearly displayed or available somewhere. I get leery when I don't see prices because not only is one open to fraud but ignorance.

A lot of sales people including gym staff simply don't know, they act like they know but they don't.

I'd consult a lawyer soon if you can't cancel. You don't want them dinging your credit score or turning the bill over to a collection agency.

Also report them to the local Better Business Bureau.

Good Luck