Last night the unthinkable happened to me... Wynn, the GM of the Bethel Park, PA LA Fitness called the police and lied to get them to the gym. Here's the story: I arrived at the gym as I always have for the past 4-5 years with my pink gym bag (I've had the same bag now since I started my membership) I scanned the card on my phone and walked upstairs to the weight area. I don't typically frequent this particular location but did so tonight to save time. I got upstairs, folded my coat into my bag and got in line for the next available squat rack. All I needed to do tonight was squat, 5 sets of 8 and I was out and ready for CrossFit tomorrow. After about 5-10 minutes a girl (Aubrey the operations manager) came up to me and wanted me to place my bag in a locker and I told her I didn't want to. She and I had the exact same exchange multiple times before she walked away. About 10 minutes later (I only had two sets of 8 left now) the GM comes up to me and starts harassing me about my bag. I had had enough of the harassment at this point and asked if I was violating any corporate policies involving my membership and he replied "you're violating my rules". He obviously thinks a lot of himself to assume that he can independently develop rules outside of the LA Fitness Corporate office. So I simply said "Let's call corporate right now together and if they say I can't have my bag then I'll take it to my car or wherever" and then he said "You can call corporate, I'm calling the police" I said "you should" and continued to dial corporate. Please realize that this was IN THE MIDDLE of the gym floor at a very busy hour. Once on the phone with corporate, they told me I'm doing nothing wrong and that while they prefer bags in lockers there is no rule against bags, they then told me to tell Wynn to call them using the corporate line. So at this point I had my coat on, I wasn't going to continue to stay in a place where I didn't feel safe and was being harassed and the manager had used intimidation tactics in an attempt to get me to bow down to him, so I was leaving quietly on my own but had to deliver the message from corporate on my way out. As I passed him near the door I said "Corporate said I'm doing nothing wrong however I'm still leaving and they want you to call them on the corporate line". He told me he isn't calling them, he said that he spoke to his regional VP Rodrigo (who I know from being the GM at another location) and that the police are on their way. I said fine, we exchanged some polite insults and I left and went to my car to call corporate back. Within minutes the police were there and knocking on my car window and the truth comes out that he told them that I refused to leave after he asked me to which, is a bald faced lie. Obviously the police said I'm in no trouble, they were very nice to me and left. No report was filed or created, this was just a huge waste of their time and mine. I can only assume that they were annoyed to have been lied to and have been pulled off patrol to speak to an educated 5-4" girl.
I have since spoken with corporate three times and I can now understand why Wynn felt he could treat a woman this way, the corporate office is completely inept as well and there is no consistency at all within the company in terms of procedure. This is a company wide systematic problem from the top down. At this point I think my only hope of restitution is them putting themselves out of business.
I still can't believe a business would treat a customer this way, I'm a loyal quiet customer (now former) and I want to make sure that no other gym goer is harassed, insulted, intimidated and lied about to the authorities as I was tonight. So please, find another gym...there a a few others nearby.
Lastly, the gym is very dirty and the equipment is circa 1980 from the old Bally's that was there. They've done absolutely no renovations and at this point I'll drive an extra mile to go to another gym that is in NO WAY affiliated with LA Fitness even if it isn't as convenient.
Product or Service Mentioned: La Fitness Membership.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Management.