State: Illinois Clear all filters (72 of 1549 reviews match)
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1.0
Details
I have been a member of LA fitness for several years now. The equipment, gym maintenance, cleanliness are very problematic and questionable. Clubs in Chicago seem to have not been cleaned for years. Stains in the locker rooms, bathrooms, and stalls stay there for years...
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Review
#1304077 Review #1304077 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Bad quality
Loss
$30
This is my second time. Last time my wallet and pants was stolen even though they were locked in the locker. This time my coat hanging on the hanger outside was stolen. When reporting to front desk, no use, no improvement. Such thing looks like very common to them. My...
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2 comments
Anonymous
#1416751

Thief's roam the world. Over 13yrs.

strait, I was a member at 4 different gyms, and at each gym I would here of stories of folks having their stuff stolen.

Bottomline, there are allot of thief's in this world. Never trust anyone in public, lock up your stuff.

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Review
#1127901 Review #1127901 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution

La Fitness in Highland Park, Illinois - Rude janitor,rude Manager

1.6
Details
I am a member of La Fitness in Highland park IL this club does not have a recycling bin and i feel guilty to put the water bottle in the garbage can,i put it in a little space in the washroom area for cleaning people to recycle or dispose . one day the cleaning man or janitor rudely told me to pick it up,as if he is my boss. i did not want to argue or fight with him,I decided to complain to the Manager. Manager was angry and rude to me too and put the blame on me ,instead of talking to janitor and train him properly and teach him how to talk to customers,she is talking his side.That shows that the manager herself does not know or have not trained properly about customer and member service,and does not train employees properly. She does not accept that members pay for the wages of cleaning guy to clean,but cleaning guy can not tell the member to clean yourself. manager should resolve the issue and assure the members of good customer service,be nice and polite, but not in this club. sales man is also to pushy if you bring a guest,he forces them to sign up and rejects the guest pass with some excuses.
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Review
#1060573 Review #1060573 is a subjective opinion of poster.
Service
La Fitness Manager
Pros
  • Location near my house
Cons
  • Staff
Reason of review
Poor customer service
Tags
  • Terrible Customer Service
2.9
Details
LA Fitness cancelled my personal training sessions without notification. I had 47 sessions left to use and i loss all of them, because they cancelled my training sessions without any notification. Now when i try to book a training session it shows that i have "0"...
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2 comments
Anonymous
#1350026

If you call the home office, they can reinstate your sessions with no charge.

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Review
#1059315 Review #1059315 is a subjective opinion of poster.
Service
La Fitness Personal Training
1.7
Details
Manager Jeff at Oak brook location is very unprofessional and rude. I have been using the swimming pool for 18 months and it is always crowded. There are 3 lanes in the pool and one lane is reserved for training classes. On two other lanes people share the lanes and...
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Review
#894237 Review #894237 is a subjective opinion of poster.
Service
La Fitness Manager
Cons
  • Manager jeff
  • Read my review
  • Rude front desk staff
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Deceptive Salesmen
3.1
Details

Update by user Apr 06, 2016

I will never recommend this company & never give them another penny if my money.

Original review posted by user Apr 05, 2016

I joined when the club was fairly new. I paid an initiation fee and pay more per month now then anyone I talk to. When addressing this with management, they of course can do nothing to...
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Review
#823981 Review #823981 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Poor customer service
3.1
Details
The gist of two sessions: After two sessions with a so-called personal trainer, I cancelled the Personal Trainer Agreement and received a refund of $260 from the $330 I paid. Session One with Ron was okay. Session Two, Ron sucked! He showed no interest in helping me...
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Review
#778467 Review #778467 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Reason of review
Bad quality

La Fitness in Wilmette, Illinois - Beware the Contract

LA Fitness requires that you waive their responsibility for injuring you through their negligence. When signing up, you are asked to sign their membership form. It is on a computer and you will not see it unless you ask. If you read it, only then will you know that you have waived your rights. Consider if you want to do business with a company that relieves itself of the burden of not injuring you. xxxxxx xxxxxx xxxxxx xxxxxx
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Review
#775763 Review #775763 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Not as described/ advertised
Preferred solution
change the contract

La Fitness in Wilmette, Illinois - BEWARE THE NEGLIGENCE WAIVER

5.0
Details
If you sign up with LA Fitness, they will require you to sign a waiver releasing LA Fitness and its employees from liability if their negligence results in an injury to you, even a severe injury. The result is that they have removed one of the incentives they have to take care of your welfare and see that you are not injured. LA Fitness is counting on consumers not reading the waiver or if they do, not appreciating how detrimental it can be to the person using their facility.
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Review
#762982 Review #762982 is a subjective opinion of poster.
Service
La Fitness Personal Training
Pros
  • Facility
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Contact La Fitness Customer Service

Mailing Address:
La Fitness
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

La Fitness Products and Services Reviews

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My husband signed a personal trainer contract with LA Fitness on August 2015, chicago, IL. when the personal trainer signed us up, he said it gonna cost me only $200 for 6 months for me and my husband and we dont have to pay any single penny other than that. He didnt...
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1 comment
Anonymous
#1158548

This happen to me! I am so upset. They never mentioned the $200 a month after the fact that charge the 300 contract.

Review
#744874 Review #744874 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Problems with payment