Canceled my membership last week, but was still charged this week. When I tried to talk to front desk person that I accually canceled it with, he said I was lying...by the way my daughter was with me when I canceled, I asked to speak to the manager, she arrived totally on the defensive, said and I quote, my staff doesn't lie, so you must be...
Really!!!!! The worst customer service I have EVER experienced!!!! The manager also said, do I need to call the police, are we going to have a problem here? So you can't even have a conversation with these people without being threatened.....
Still in shock that a company that large hires such idiots!!
I canceled my credit card that was on file and disputed the charges, I don't trust these lying bunch of $&@&$.
Product or Service Mentioned: La Fitness Membership.
Reason of review: Poor customer service.
La Fitness Cons: Poor and rude manager, Horrible customer service.