When I signed up with LA Fitness a year ago, it was on the condition that I would be able to bring my kids (age 10, 12 & 14 at the time) into the facilities with me. I paid $150 initiation fee (didn't know on- line was cheaper) and 1st & last ($29.95 x 4) for my husband and myself. Negotiated a deal with Membership Manager Tony (which was approved by the GM Anthony) that my kids could come with me for free. A month later I also added the personal training membership for myself ($149 starting fee + $100/mth for 12 mths).
Loved the classes and loved the training session with Brian until last Saturday. As I was leaving the facilities, the new membership manager Faith, told me that my daughter wasn't allowed in the gym again unless I paid an additional $15 fee/mth since my 12 mth initial membership allowing the kids to come into the gym had expired. According to Faith, kids were a liability and in order to protect themselves, LA Fitness would need to charge me an additional $15/mth to cover the insurance costs.
The GM Anthony agreed with Faith. I had only signed up the kids for 12mths. I asked to have the number for the District Manager Nick but was told Anthony was only able to contact him via e-mail. The next day when I spoke with Customer Service @ Corporate, I was told flat out that my 2 kids under 14 weren't allowed to use any of the equipment at the gym even if I paid a fee. I could however pay $30/mth (a guest fee) more if I wanted to have my now 15 year old daughter come with me. I mentioned that the current $160/mth I was paying LA Fitness (for membership & training) was plenty. A year ago I had signed up my entire family. Customer Service finally offered to give me the guest fee for free, however, it would only be under my membership, not my husbands, and I still wouldn't be able to bring my other 2 kids with me. I also asked Customer Service put me in touch with the District Manager Nick and was told they would leave a message but I was wasting my time since she had just as much authority as he did.
Every day last week I approached the GM to say that I hadn't heard from Nick (today is day 7 and haven't heard a peep).
The liability issue is a load of ***. The GM Anthony allows dozens of his homies to enter the facilities (free of charge) to play basketball (no membership = liability) and expects me to pay extra fees (ones that Corporate doesn't agree with). Also, Training Managers aren't allowed to train anyone because they aren't insured by LA Fitness and because they are taking $ from the trainers. This week, I found the Training Manager training someone. Hello, liability!!
I have cancelled my membership, complained to the BBB and am going on every website I can find to complain. All I wanted was a place for my family and I to stay fit. All I got was fees upon fees.
Product or Service Mentioned: La Fitness Personal Trainer.