Oakville, Ontario
2.5
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Cleanliness
Customer service
Diversity of Products or Services
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I agree with you entirely. I was a poor soul that decided to go to LA fitness to try out a 1-month membership. Turns out they don't offer 1-month memberships. You must sign up for a two month membership. So, decided what the heck, I wanted to try out the gym anyways. Then one month later I was charged for another month because I wasn't informed on their cancellation policy. After I was charged I informed them I wanted to cancel, however they said I have to wait until the 7 day period before the end of the month to cancel. Needless to say I have attempted to cancel 3 times with no luck due to *** policies like "we only cancel from 9 am - 5 pm weekdays." However La fitness does accept new members any time of the day... LA fitness is just a huge scam

In addition to scamming you, they also have the worst customer service I have ever experienced. Absolutely horrendous. The front desks staff are rude and unprofessional. I am pretty tolerant of rude people. But LA fitness front desk staff have been consistently rude, unfriendly, and unprofessional. Clearly there is an issue with management if so many people have complained, yet little has changed.

tl dr; NEVER GO TO LA FITNESS, THEY ARE A SCAM AND EXTREMELY RUDE.

Reason of review: Poor customer service.

Monetary Loss: $200.

La Fitness Cons: Talking down to people, Poor and rude manager, Rude front desk staff, Poor atmosphere, Unfriendly environment.

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