I rarely add my 2 cents in when I surf forums like this but since i'm just hanging out watching march madness and surfin the net i'd like to add my input about my experience so far at la fitness.
first off, i've been to a number of la fitness in different states, including the signature clubs. i mainly go to one near my house but decided not to go there anymore and choose to drive a few extra miles to another one.
the customer service at most of the locations is horrible. the people at the front desk don't greet you at all, they just reach for your card to scan and even when you leave they just sit there and ignore you. most of the trainers i've seen have no social skills its ridiculous and i would think that would be important. they look like robots who can't crack a smile.
i recently walked in one day and seen a flyer for hiring. since i'm unemployed at the moment i told the general manager i would be available to meet with him tomorrow about a sales position. i get home do research about the position and find reviews like your reading now lol! so i decide to call him first thing in the morning. i call but he doesn't get in till later in the afternoon. the girl on the phone picks up as if she was picking up her cellphone, she didn't even answer stating her name or la fitness. i tell her to pass on the message that i will not be coming in to see the general manager. just by listening to her response i knew she would not pass it on. i call later and i get her again. she transfers me to the gm and i tell him i'm not coming because i went online to see more about the position and decided that it's not for me. he responded as if i ruined his day. he asked my why it wasn't for me and i just told him i went online and looked at what the duties were for the position and made a decision.
in conclusion, la fitness is an good gym to work out at at certain times. i changed my workouts and now i go in the morning at a different location, around 7am to avoid trainers, salesmen, friends and the rush you see in the evening. i recommend this to those who don't like la fitness. if possible just go in the morning to avoid all the people, you prob will even get a better workout and will avoid the horrible customer service i used to see and experience.
Product or Service Mentioned: La Fitness Manager.