Product: La Fitness Customer Care Clear all filters (85 of 85 reviews match)
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I quit LA Fitness in South Miami, Fl. In September of 2012, when I moved. My bills are paid by my accountant monthly. I haven't seen a bill in years, LA fitness keeps calling everyday for 2 weeks now to get my CC which was canceled due to fraud. I couldn't believe it!...
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La Fitness Customer Care
#1204851
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La Fitness - These people are rude and withhold information (lie)

The head guy down at the Euless location is an arrogant *** who failed to mention a future enhancement fee. Thank you so much for stealing $50 from us, and this was the same guy who signed us up and had every opportunity to mention that fee but didn’t. Stay far away from these crooks!!!!
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La Fitness Customer Care
#1191430
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La Fitness - A customer being look down

I received a promotion email today, I went to the gym and told the sales person my idea about the promotion. He laughed and looked down on me. He also rolled his eyes a few times when I was talking. This is absolutely NOT the attitude that a customer service representative should have. I’m located in Markham Ontario Canada.
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La Fitness Customer Care
#1182271
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Disappointed I am a member of La Fitness, and has never had any issues. The employees are courteous, and always do their best to accommodate their members. That is until today, after telling a friend of mine, how great this gym is, and that she should join, and...
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4.0
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La Fitness Customer Care
#1179666
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La Fitness - Poor Service as Usual

Unprofessional staff and management
1.2
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
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La Fitness Customer Care
#1160863
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This is my second time.Last time my wallet and pants was stolen even though they were locked in the locker. This time my coat hanging on the hanger outside was stolen. When reporting to front desk, no use, no improvement. Such thing looks like very common to them. My...
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Anonymous
Wolfhead

Thief's roam the world. Over 13yrs. strait, I was a member at 4 different gyms, and at each gym I would here of stories of folks having their stuff stolen. Bottomline, there a...

Anonymous
Jackson

" Such thing looks like very common to them. "That's because someone there is responsible for it.

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La Fitness Customer Care
#1127901
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My whole family and I have all chose to stop going to La Fitness after my sister told me her last straw was when the kids club had a lice out break recently and did not properly inform all the parents. My brother in law tried to cancel his membership months back but...
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La Fitness Customer Care
#1122272
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Prominent No Foul Language signs are hung? Sorry LA Fitness, I shouldn't have to listen to other's hate speech while I workout. Nor should I be cussed at by fellow members who face no repercussions. No way to discuss this with corporate as Member Services just reports...
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La Fitness Customer Care
#1091824
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I am a new LA Fitness member and I am shocked at their lack of customer service. On my first week at LA Fitess I was Harrased my the lead trainer Kiante Trip for working out with a friend. He agressively told me with out warning that I must leave the gym because I was...
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2.6
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La Fitness Customer Care
#1086361
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The officers on scene were even confused with the what your employees were saying because each other gave a different story, plus one of your team members even said " He usually pays cash money when he comes, we try and try to get him to become a member but he doesn't...
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2.6
Product
La Fitness Customer Care
I liked
  • Amount of equipment and pool
I didn't like
  • Broken promises
  • Customer service
#1085377
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