Milford, Connecticut
1 comment

LA Fitness has created the most hard way to cancel the membership - all they want is to make you hard to cancel it so that they can continue charging you. It was not like that before.

We could cancel the membership through the phone call last year but not this year anymore. They require you to submit a paper or go to local gym in person. When you complained this to the staffs, they were very rude, even the managers. No more LA Fitness in the future for me!

I just hope people read the comments and don't go there. Instead go somewhere else where it has better service and polite staffs!

Reason of review: Poor customer service.

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Yep, what they're doing is ILLEGAL. They're making it impossible to cancel your membership. I'm reporting it as a fraudulent billing because they've refused to acknowledge my cancellation forms.