I recently signed a contract for a 1 year personal trainer. I have decided within 3-7 days of signing that I would prefer to just do 3 months.
I politely asked to renegotiate and all I got was the run around with no answer for 3 weeks!Finally the answer I got was, no. What I don't get is why they would think that is going to make me happy as a customer! They think they can just make themselves happy and not try to please the customer! That won't happen for long, eventually that type of attitude will catch up with a company and no one will do business with them.
Yes, I did sign a contract but I was told I could cancel within 3-7 days by their personal trainer, it turns out it's only 3. How is that fair?!
What's truly frustrating to me is that they don't even care to try and negotiate with me to make me a happy customer. Who wants to go and work out at a gym where they feel like they have to be there?!
I don't see how one cranky customer is going to make their gym a happy place to be, not for other gym memmbers or employees. Do what is right and you will be suprised how word of mouth can work in your favor.
Product or Service Mentioned: La Fitness Customer Care.